Chatty: Live chat Helpdesk FAQ

I wanted an accordion FAQ for my site and this app definitely delivers that, and for free. The customer service is exceptional and very responsive. The interface is clear and intuitive. I had it up and working with all my FAQs online within an hour. And I customised it to fit my branding so it looks nice on the site.

I did have a couple of minor grumbles. One of the first things I had to do was enter my phone number for the What'sApp pop-up - which I didn't want to use. It turned out that even though I entered my phone number, the pop-up wouldn't be active until I enabled it. So I just haven't enabled it. But I would have preferred to not have to enter my phone number at all. Or at least to know in advance that I'd be able to leave it disabled. It just made me unnecessarily nervous about using the app.

Also, after you reach ten FAQs it asks you to contact support to have more enabled. Which they did straightaway. So why did I have to contact support? It seemed a bit of a pointless step.

As I said, minor grumbles, and I am very happy with the end result and rapid customer service hence the 5 stars.

I am very impressed with the widget and the feedback that I received from the chat technician Jasmine & their developer Tony at Avada, they were very prompt in their response and their feedback was very helpful. I also appreciate the fact that the chat button works beautifully as intended. I would highly recommend this widget and feedback system to anyone who is looking for a way to improve their customer communications.

Great customization I have tons of options to communicate with my clients, app looks good in my website and they have amazing customer service. Jasmine was awesome helping me with all my questions!

Excelente aplicación muy buena y 100% recomendable, la atención al cliente y el soporte de chat es muy rápido.

I received exceptional support ... quick response time, very assisting and to the point ... thank you very much!

Thank you Esther and Gideon for your very quick help customizing my solution. With your quick and effective help we were able to customize the app to our needs.

Great service by Jasmine, quick fix and quick respones. Great work from her. Thought it would take a couple of days but it took a couple of minutes to solve my issue.

The Avada FAQs app is amazing! It offers a really good FAQ page and a widget for your store. It has a limit of 10 FAQs and Avada branding so I spoke to Prakash on the chat who removed both of these. He was very friendly and helpful. I would highly recommend Avada for your store.

The app is very easy to use and allows to build good looking FAQ pages. Also, great support by Hana! Very helpful and fast in solving any issue.

Good app, all-time best. Happy to find it. Great experience with the customer support agent, Esther.