Chatty AI Chatbot & Live Chat

Jade was excellent with helping create and deploy the app on my website. I really like the options available to customize the chat box to the company website. I also like the ability to create and customize FAQ page. The communication with the agent was fast and friendly. I would use for assistance again. Thank You.

This app does everything I need it to and more. The only reason I don't give it the 5 is because it was hard for me to learn it. Thankfully their customer support is fantastic. The customer service rep, Mirra, was definitely 5 star help! I'm still learning the app but I know I'll master it soon with their help.

We run a multi-market Shopify Plus store selling across all European countries, and Chatty has quickly become one of the most valuable tools in our stack. The AI agent handles the bulk of routine questions accurately, the unified inbox keeps everything in one place, and the multi-language support means our customers get answered properly in their own language.

But what has truly blown us away is the support team. They're fast — often replying within minutes, at almost any hour — genuinely knowledgeable, and endlessly patient. They don't just point us at help articles; they go into the settings and configure things for us exactly the way we need, working through complex multi-domain and translation issues with us, and even set up SKU-based and metafield-based training for our catalogue before we'd paid them a penny.

Special mention has to go to Hazel and Andy, who always go well above and beyond — following up overnight, chasing fixes with their dev team, and keeping us updated at every step. But the whole team deserves credit: thank you also to Phoebe, Nolan and Linda, every one of them professional, warm and genuinely helpful - and Ivy does a great job too!

If you're weighing up chatbot apps for a Shopify store — especially a multi-market multi-lingual one — Chatty is a brilliant choice, and the human team behind it is the reason we're staying. Highly recommended.

Says there is a free trial. But charged me the full price for the plan. When I reached out about it they stated I had the app in the past. I don't remember EVER using this app. But if I did it is ok, I just want to be refunded because apparently I didn't like it because I don't even remember it. I couldn't have had it installed long at all.

I needed a chatty, natural-sounding AI assistant for my storefront, and wasn't able to set up it so hazel walked me through the entire setup from scratch! Hazel helped me define the perfect friendly persona, set up automated greeting hooks that instantly pitch our fast Canadian shipping, and created strict boundaries to ensure the AI doesn't give out unauthorized medical advice. It's like having a 24/7 skincare consultant working on my site for free. If you need help structuring your e-commerce AI strategy, customer FAQs, or saved replies, Chatty AI Chatbot &Live chat makes the entire process incredibly simple and highly effective!

I've had a fantastic experience with Chatty! The support team was absolutely outstanding. They stayed online with me the entire time while I was setting everything up, answered all of my questions promptly, and made sure everything was working perfectly before ending the chat.

It's rare to find support that's this patient, knowledgeable, and genuinely committed to helping. The app itself is great, but the customer service is what really sets it apart. Highly recommend Chatty to anyone looking for a live chat solution for their Shopify store!

It is getting worse and worse. The more they raise their prices, the lower the quality becomes. The system constantly gets stuck in loops, is extremely difficult to work with, and logs me out every time I use it on my smartphone.

The whole experience is incredibly frustrating. Even the FAQ content is no longer properly recognised by Google Search Console, which creates additional problems for website owners. Paying more for a service that becomes less reliable and less functional is simply unacceptable.

I implemented Chatty after trying a few other alternatives and stuck with it. As I had my own messy code work done on the website, I ran into a few troubles tweaking Chatty to my exact needs, but Chatty's customer service team was incredibly patient and dedicated, and fixed it all for me.
I am super thankful, and now, after taking Chatty into use, I am discovering useful "insider" features I had no idea about, helping me serve my customers even better.

UPDATE: I originally gave this app a two-star review. Within just 48 hours of posting my feedback, the Chatty team implemented audible desktop notifications for live chat—exactly the feature I was hoping for.

I'm genuinely impressed by how quickly they listened to customer feedback and delivered a solution. That level of responsiveness is rare, and it has completely changed my experience with the app.

I've happily updated my review to five stars. Way to go, Chatty! Keep up the outstanding work.

I have tried a couple of AI bots, but Chatty is the best by far and it keeps improving. From day 1 the support has been great and probably one year on (maybe more) the support is still just as good. Not is it just good, but they are also proactive and will look at your set-up and suggest improvements. Linda was helping me with an issue the other day and the support provided could not have been better. It's a recommend from me.