Reviews (1,539)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for enhancing customer interactions through its AI chatbot, which supports real-time support and manages FAQs effectively. Key features include live chat, product syncing, and customizable order tracking. Merchants find it intuitive and praise the smooth setup and responsive customer support team for resolving issues efficiently, making it a valuable tool for improving online customer service and engagement.
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As someone who has been using Chaaty on my Shopify store for a while, I have to say it's been an absolute game - changer!
The instant chat feature is a lifesaver. It allows me to connect with my customers in real - time, answer their questions promptly, and address any concerns they might have right away. The chat window pops up at just the right times, which is super convenient for both me and my customers.
And the fact that I can customize the appearance and the trigger rules is amazing. It fits perfectly with the look and feel of my store.
Audrey from the support team deserves a special shout - out. She's always been incredibly helpful, answering all my queries promptly and guiding me through any issues. Thanks to her and this great app, my customer service has improved significantly, and I've seen an increase in customer satisfaction and loyalty. Highly recommend Chaaty to all Shopify store owners!
Have really enjoyed the set up process with highly available and friendly and capable customer service of Hana. Very nice app to use on the backend!
New to Chatty but the Team is so helpful and Sonny was so quick to responded and help my with my account.
Hana was excellent! The customer support was fantastic. We can't wait to try this. Thank you.
Audrey was excellent to deal with. She promptly solved my issues within moments!
Hana did a wonderful job assisting me with one of the features on the AI Training. She was very friendly, quick and made the process very easy on my end. I really appreciate how helpful and kind she was to me.
Awesome addition to our store. Relatively easy to implement and so far worth it! Customer service has been very helpful and fast. Very good too as the responses are customizable in the backend, which is paramount for our store and brand. Thanks team Chatty! Great APP to lessen the personal emails and help respond to more people -- when my two hands are not sufficient enough to respond to all messages.
Easy to use, great features, highly customisable.
The AI Chatbot seems to work well in scanning product info and relaying it back to customers.
Would recommend.
Very complete, easy-to-use application. Your strong point? Responsive, understanding customer service. Thanks again to Hana, who helped me solve my problem in just a few minutes !
Super application et l'equipe d'assistance est super réactive. Merci , cette application va alléger notre SAV