评论 (237)

整体评分
4.9
每个评分等级的数量
  • 97% 的评分是 5 星
  • 2% 的评分是 4 星
  • 0% 的评分是 3 星
  • 0% 的评分是 2 星
  • 1% 的评分是 1 星
2025年1月13日

Since we used Chatway LiveChat on our website, customer interaction and satisfaction have greatly improved. We can answer customer questions instantly, which has increased conversion rates. In particular, it makes communication more direct and convenient. Through Chatway LiveChat, we can effectively reduce customer waiting time, and customers are more willing to contact us through this platform. I am very satisfied with the performance of this tool, it is worth the investment!

JPHYLL
香港特别行政区
11天 人在使用应用
2024年11月7日

Chatway has been a great addition to my store. It's allowed me to have great communication with my customers and I'm sure it has been the reason for many sales. The inbox has made things so easy and gives me the confidence to know I wont miss any messages. The live chat support has been really helpful, they are quick to respond and nothing is too much trouble. Love this app and would recommend to others.

Custom Hampers
澳大利亚
8个月 人在使用应用
2025年3月10日

Great app that's easy to navigate, and truly user friendly. Extremely easy to talk with customers via the live chat and it ensures messages are not missed.

MR. VAPOR
加拿大
6天 人在使用应用
2024年12月16日

This app is perfect for my purposes. I'm new and very small and can't afford to be paying for every functionality for my website. This app allows me to communicate with my customers quickly and easily and I don't need to pay until I get much bigger, which I will gladly do. I wish all apps were like this!

WunderUndies
美国
13天 人在使用应用
2024年10月24日

I’ve been using the Chatway app for the past couple of weeks, and it’s been an absolute game changer for customer interactions. I can now see in real time when customers are on my website and respond instantly to any questions or queries they may have.

For my driving test company, many customers ask the same questions repeatedly, so the new FAQ feature has been invaluable. It allows us to answer these common queries effortlessly, saving time and improving efficiency. I highly recommend this service to other businesses, as it significantly boosts conversion rates, enhances customer satisfaction, and speeds up communication.

One feature I’d love to see in the future is the automatic integration of customer emails into our email marketing flows when they sign up. I believe this would further increase conversions, but I know the team is already working on this and doing an excellent job.

The Chatway customer service team has been fantastic—quick to respond, and the few issues I’ve had were resolved promptly.

Thanks again,
Jessiah
Speed Booking UK

Speed Booking
英国
大约2个月 人在使用应用
编辑时间:2024年12月13日

UPDATE: Premio-Chatway: "I admitted our mistake and said we're sorry"

Although this was the response we received in the email, we were saddened to read the company’s statements blaming us. Please also read the other 1-star review. We are experiencing the same issues as Kherish.

1. We don’t encounter this issue with any other popular Shopify chat applications; we’ve tested them all.
2. If you use this app, you will not only face the issue of the X not closing but also experience an infinite scroll problem on your cart page.
3. You will miss out on features like AI-powered responses and great auto-replies based on customer messages.
4. Karina and Marvin won’t trust your screenshots and screen-cast unless you purchase the related device and test it yourself.
5. For two weeks, they made us struggle until Gal, the owner of the company, came and said, “Yes, there’s an issue; let’s fix it.” No action was taken until we gave a 1-star review.
6. The support team ignored our messages, didn’t respond despite reading the messages in chat, and kept sending the same responses. During the conversation, they abruptly ended it with, “If there’s nothing else, we’re closing this"

=====================
- We received complaints from customers about the chat balloon not closing after being opened. Despite testing the issue on real devices and providing a video as evidence, Karina, Marvin, and their team refused to acknowledge the problem.
- Later, Karina admitted, "I reproduced the issue," which we documented with a screenshot. However, the following day, they claimed, "We didn’t do anything; there’s no issue."
- This behavior is consistent with how they’ve handled previous issues—they repeatedly deny problems, even when clear evidence is presented.
- They argue that the video recording was taken via a browser, yet the same issue persists on real devices.
- Additionally, they have significantly increased their prices.
- The application noticeably slows down the website’s performance.
- Once this busy period concludes, we plan to switch to a different application.

GLOWPERK
土耳其
6个月 人在使用应用
Premio已回复 2024年12月13日

We sincerely apologize for the inconvenience you experienced. During our investigation, we found that your website has several jQuery errors unrelated to Chatway, which complicated the debugging process. These errors are still present on the website and were not caused by our product. Despite this, we identified and resolved the specific issue related to Chatway. However, we understand that you chose to use another product from our offerings.

Additionally, we tested the Chatway app using tools like PageSpeed Insights and confirmed that it does not negatively impact website performance.

If you ever decide to try Chatway again, we would be happy to assist you and ensure a seamless experience. Please don’t hesitate to reach out with any questions or concerns.

2025年3月21日

Love this app! The inbox feature is excellent and support is great!

Waglane
美国
1天 人在使用应用
2024年10月23日

I recently had the opportunity to use Chatway Live Chat Support, and overall, it was a positive experience. The interface was user-friendly, making it easy to initiate a chat. I appreciated the quick response time; I didn't have to wait long before a support representative was available to assist me.

The representative was knowledgeable and addressed my questions efficiently. They provided clear answers and guided me through the steps needed to resolve my issue. I also found the FAQ section on their website to be quite helpful. It covered a wide range of topics and offered quick solutions for common problems.

One area for improvement could be the depth of information in the FAQ section. While it was comprehensive, some topics could benefit from more detailed explanations or examples.

Overall, I would recommend Chatway Live Chat Support for anyone seeking prompt and effective assistance. The combination of responsive support and a helpful FAQ section made my experience quite satisfactory.

KW Merit
马来西亚
16天 人在使用应用
2025年4月14日

Great app, simple to use and has had an immediate impact. Highly recommend.

IF Beauty Australia
澳大利亚
4天 人在使用应用
2024年11月5日

I run a small business and started using this service without high hopes. To my surprise, it really helped me close sales, especially when customers worry about sizing. The ability to communicate directly through the inbox has been a game changer. I plan to use it for a long time.

SPINGHAR
英国
3天 人在使用应用