Chatway Live Chat & AI Chatbot
Galerie propagovaných obrázků
Live chat, AI chatbot, FAQ & live chat for customer support. Live chat customer service & WhatsApp.
Chatway helps merchants provide customer service through a live chat widget, shared helpdesk inbox, WhatsApp, and AI chatbot. Teams can manage customer support conversations, use canned responses, create FAQs, and let AI agents answer common questions before handing chats to human agents when needed. Merchants can view past live chat conversations, follow up with visitors, and send relevant offers directly from the inbox, while managing support across web, Android, and iOS apps from one place
- Access Shopify cart, orders, coupons data & more through live chat support inbox
- AI chatbot, AI agent, chatbot agent for support, sales & customer service 24/7
- Mobile apps for iOS & Android to live chat and provide customer support anywhere
- Manage live chat, WhatsApp Business, Facebook Messenger, Instagram DMs & email
- Canned responses saved replies & FAQ for better live chat customer support
- Oblíbené u obchodů, jako je ten váš
- Se sídlem v USA
Jazyky
angličtina
Tato aplikace není přeložena do jazyka čeština
Funguje s:
- Administrátor Shopify
- Chatbot
- Facebook Messenger
- Live Chat
Kategorie
Posílání zpráv v reálném čase
Automatizované odpovědi
Kanály
Automatizace pracovního postupu
Cena
Vyberte si tarif, který nejlépe vyhovuje vašemu podnikání.
Free
Zdarma
Funkce
- 1 seat included
- 30 days chat history
- FAQs & canned responses
- iOS and Android mobile apps
- Unlimited conversations
- Widget customization
- Buttons for social chat channels
- AI chatbot agent credits can be added
Solo
$29 / měsíc
nebo $288/rok s úsporou 17 %
Funkce
- 1 seat included
- Everything in Free, and
- Unlimited chat history
- Real-time visitors insights
- Email, Whatsapp, Messenger & Instagram
- Live translation & multilingual widget
- Custom widget & agent visibility
- Optional AI chatbot credits & agents
14denní zkušební verze zdarma
Team
$79 / měsíc
nebo $780/rok s úsporou 18 %
Funkce
- 4 seats included
- Everything in Solo, and
- Automations & workflows
- Optional AI chatbot credits & agents
14denní zkušební verze zdarma
Plus
$149 / měsíc
nebo $1,428/rok s úsporou 20 %
Funkce
- 10 seats included
- Everything in Team, and
- Multi-widget support
- Multiple inboxes
- Priority support
- Optional AI chatbot credits & agents
14denní zkušební verze zdarma
Všechny poplatky jsou fakturovány v měně USD. Opakované poplatky a poplatky založené na použití jsou fakturovány každých 30 dní. Zobrazit všechny cenové možnosti
Recenze (261)
The chatbot worked well for what we needed it for. Messages came through quickly. The only thing I would change is the references or subject lines use very random words like Indigo, Aqua etc... makes it hard to search for a message again. Would be better if the client name came up on the subject line rather. But maybe this was because we were using the free version. Other than that, very happy with the chatbot app
Thank you so much for the 5-star review! We’re glad to hear Chatway worked well for your needs and that messages came through quickly.
The random names such as Indigo or Aqua are automatically assigned when a visitor has not provided their name. You can add a mandatory pre-chat contact form to collect the visitor’s name, email, phone number, or other details, which will make conversations much easier to identify and search.
You can set it up here: https://chatway.app/help/getting-started/how-to-collect-name-email-phone-and-any-other-contact-form-field-in-chatway
Thank you again for your feedback and support!
The app is an important part of our customer communication process and impacts our business directly! I had an issue today and I reached out to their customer service and they were available to handle the issue within a few minutes.
Thank you for the great review 🙏
I am very satisfied with this application. It has professional and patient online customer service staff who can provide answers to frequently asked questions（Especially Marvin, who gave me a lot of help.）. In addition, the free version comes with user-friendly features. I highly recommend this app to all sellers.
Thank you for the great review 🙏
Podpora
Podporu k aplikaci poskytuje Premio.
Zdroje
Tento vývojář nenabízí přímou podporu v jazyce Čeština.
Vývojář
Uvedena
7. září 2023
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