Chatway Live Chat Support, FAQ
Galería de imágenes destacadas
Aplicación de chat en vivo, helpdesk y FAQ para soporte de chat en vivo con clientes. Aplicación de servicio al cliente de chat en vivo para la tienda
Proporcione servicio al cliente a través del widget de bandeja de entrada de chat en vivo y FAQ. Ofrezca ayuda de chat en vivo al cliente usando la bandeja de entrada de chat en vivo de Chatway. Apoye a los visitantes usando respuestas predefinidas en el chat en vivo. Usando la bandeja de entrada de chat en vivo, envíe ofertas basadas en conversaciones de chat en vivo anteriores o páginas visitadas. Asigne agentes de chat de helpdesk a conversaciones de servicio al cliente en su bandeja de entrada de chat en vivo. Ofrezca soporte al cliente por chat y brinde una experiencia de atención al cliente en la bandeja de entrada de chat en vivo. Nuestra aplicación de chat en vivo en la bandeja de entrada también está disponible en Android e iOS
- Acceda a datos del carrito de Shopify, pedidos, cupones y más a través de la bandeja de entrada de soporte de chat en vivo
- Respuestas predefinidas, respuestas guardadas y FAQ para un mejor soporte al cliente en chat en vivo
- Aplicaciones móviles para iOS y Android para chatear en vivo y brindar soporte al cliente en cualquier lugar
- Compartir archivos a través del chat e historial de conversaciones de helpdesk para obtener una visión completa
- Monitoree los chats de servicio al cliente en la bandeja de entrada e invite a agentes de soporte al cliente
Contiene texto traducido automáticamente
- Características
- Populares entre los negocios de Estados Unidos
- Se usa directamente en el panel de control de Shopify
- Funciona con los temas más recientes
Idiomas
Inglés
Esta aplicación no está traducida al Español
Funciona con
Facebook Messenger, Messenger, Email, iOS, Android, Live ChatCategorías
Mensajería en tiempo real
Respuestas automatizadas
Canales
Precios
Gratis
Gratis
- 1 Agente
- Chats Ilimitados
- FAQ
- Acceso al carrito de Shopify, pedidos y más
- Integración con Facebook Messenger
- Personalización del widget de chat
- 30 Días de historial de chat
Pro
$15 al mes
o $108 al año con un ahorro del 40%
- $9 por agente/mes
- Historial de chat ilimitado
- Invitar agentes
- Notas privadas y recordatorios
- Traducción en vivo y widget multilingüe
- Integración con correo electrónico
Prueba gratis de 14 días
Contiene texto traducido automáticamente
Todos los cargos se facturan en USD. Los cargos recurrentes y por uso se facturan cada 30 días. Ver todas las opciones de precios
Reseñas (324)
The free plan has enough features so small businesses can work without paying for the pro plan. I like it. Since we installed this app, we have received many more messages from our customers. I highly recommend it.
Chatway has been a great addition to my store. It's allowed me to have great communication with my customers and I'm sure it has been the reason for many sales. The inbox has made things so easy and gives me the confidence to know I wont miss any messages. The live chat support has been really helpful, they are quick to respond and nothing is too much trouble. Love this app and would recommend to others.
I’ve been using the Chatway app for the past couple of weeks, and it’s been an absolute game changer for customer interactions. I can now see in real time when customers are on my website and respond instantly to any questions or queries they may have.
For my driving test company, many customers ask the same questions repeatedly, so the new FAQ feature has been invaluable. It allows us to answer these common queries effortlessly, saving time and improving efficiency. I highly recommend this service to other businesses, as it significantly boosts conversion rates, enhances customer satisfaction, and speeds up communication.
One feature I’d love to see in the future is the automatic integration of customer emails into our email marketing flows when they sign up. I believe this would further increase conversions, but I know the team is already working on this and doing an excellent job.
The Chatway customer service team has been fantastic—quick to respond, and the few issues I’ve had were resolved promptly.
Thanks again,
Jessiah
Speed Booking UK
I run a small business and started using this service without high hopes. To my surprise, it really helped me close sales, especially when customers worry about sizing. The ability to communicate directly through the inbox has been a game changer. I plan to use it for a long time.
I recently had the opportunity to use Chatway Live Chat Support, and overall, it was a positive experience. The interface was user-friendly, making it easy to initiate a chat. I appreciated the quick response time; I didn't have to wait long before a support representative was available to assist me.
The representative was knowledgeable and addressed my questions efficiently. They provided clear answers and guided me through the steps needed to resolve my issue. I also found the FAQ section on their website to be quite helpful. It covered a wide range of topics and offered quick solutions for common problems.
One area for improvement could be the depth of information in the FAQ section. While it was comprehensive, some topics could benefit from more detailed explanations or examples.
Overall, I would recommend Chatway Live Chat Support for anyone seeking prompt and effective assistance. The combination of responsive support and a helpful FAQ section made my experience quite satisfactory.
Soporte técnico
Premio puede responder cualquier pregunta que tengas sobre Chatway Live Chat Support, FAQ.
Fecha de lanzamiento
7 de septiembre de 2023