Chatway Live Chat & AI Chatbot
Galeri gambar unggulan
Obrolan langsung, chatbot AI, FAQ, & obrolan langsung untuk dukungan pelanggan. Layanan pelanggan obrolan langsung & WhatsApp.
Chatway membantu merchant memberikan layanan pelanggan melalui widget obrolan langsung, kotak masuk pusat bantuan bersama, WhatsApp, dan chatbot AI. Tim dapat mengelola percakapan dukungan pelanggan, menggunakan balasan tersimpan, membuat FAQ, dan membiarkan agen AI menjawab pertanyaan umum sebelum mengalihkan obrolan ke agen manusia jika diperlukan. Merchant dapat melihat percakapan obrolan langsung sebelumnya, menindaklanjuti pengunjung, dan mengirimkan penawaran yang relevan langsung dari kotak masuk, sambil mengelola dukungan di aplikasi web, Android, dan iOS dari satu tempat
- Akses data keranjang Shopify, pesanan, kupon & lainnya melalui kotak masuk dukungan obrolan langsung
- Chatbot AI, agen AI, agen chatbot untuk dukungan, penjualan & layanan pelanggan 24/7
- Aplikasi seluler untuk iOS & Android guna melakukan obrolan langsung dan memberikan dukungan pelanggan di mana saja
- Kelola obrolan langsung, WhatsApp Business, Facebook Messenger, DM Instagram & email
- Balasan tersimpan, respons yang disimpan, & FAQ untuk dukungan pelanggan obrolan langsung yang lebih baik
Berisi teks yang diterjemahkan secara otomatis
- Populer di kalangan toko yang serupa dengan Anda
- Berbasis di Amerika Serikat
Bahasa
Inggris
Aplikasi ini tidak diterjemahkan ke dalam bahasa Indonesia
Kompatibel dengan
- Admin Shopify
- Chatbot
- Facebook Messenger
- Live Chat
Kategori
Pesan waktu nyata
Balasan otomatis
Saluran
Harga
Pilih paket yang paling sesuai dengan bisnis Anda.
Gratis
Gratis
Fitur
- Termasuk 1 kursi
- Riwayat obrolan 30 hari
- FAQ & balasan tersimpan
- Aplikasi seluler iOS dan Android
- 50 percakapan/bulan
- MCP, API, & Webhook
- Tombol untuk saluran obrolan sosial
- Kredit agen chatbot AI dapat ditambahkan
Bisnis
$39 / bulan
atau $372/tahun dan hemat 21%
Fitur
- Termasuk 2 kursi
- Semua yang ada di paket Gratis, dan
- 200 percakapan/bulan (Dapat diatur ulang kapan saja)
- Pusat bantuan, 2 otomatisasi & alur kerja
- Email, WhatsApp, Messenger, & Instagram
- Terjemahan langsung & widget multibahasa
- Widget kustom & visibilitas agen
- Kredit & agen chatbot AI opsional
Uji coba gratis 14 hari
Plus
$199 / bulan
atau $1,908/tahun dan hemat 20%
Fitur
- Termasuk 10 kursi
- Semua yang ada di paket Bisnis, dan
- 1.000 percakapan/bulan (Dapat diatur ulang kapan saja)
- 15 otomatisasi & alur kerja
- Aturan perutean & tim lanjutan
- Beberapa widget & kotak masuk
- Dukungan prioritas
- Kredit & agen chatbot AI opsional
Uji coba gratis 14 hari
Berisi teks yang diterjemahkan secara otomatis
Semua biaya ditagih dalam USD. Biaya berulang dan berbasis penggunaan ditagih setiap 30 hari. Lihat semua opsi harga
Ulasan (288)
Chatway has been a great addition to my Shopify store (frogloom)! It makes communicating with customers much easier and helps me answer their questions more efficiently. I also love having the FAQ feature, which helps customers find answers quickly. The app is easy to use, and the support team has been very helpful and friendly. Highly recommended!
Thank you for the great review 🙏
Unfortunately the app is very poor. We started facing issues from day one, whatsapp would not connect and keep disconnecting, the support were saying it is a fault on our end even though it is all set up correctly and used to work fine with a different app. Eventually they have agreed that it is their fault and been resolving it for about 3 weeks now, I am constantly on the chat telling them something doesn't work again. Automations do not work either, the support even though they reply quickly, they do not offer any quick fixes, everything is taking weeks. We have now paid £80 monthly fee for an app that can not provide us with automations and whatsapp integration - these were 2 things we needed this app for. I haven't tried any other features, but the two features we have tried are both broken. This has costs us so much time in setting it up, chatting with support and now will have to spend even more time looking for a new app and set it all up all over again.
We’re very sorry for the delay and for the frustration this caused.
After reviewing your case, we can confirm that both the WhatsApp connection issue and the automation issue have now been resolved, and our team has also updated you regarding the fixes.
We completely understand how frustrating it was to experience these issues, especially when these were two of the main features you needed. We appreciate your patience while our team worked to resolve them.
Now that both issues have been fixed, we’d really appreciate it if you could reconsider or update your review based on your current experience with the app.
Thank you again for your patience and for giving us the opportunity to resolve this.
After Shopify's Inbox sudden fall from grace, this simple and elegant app is being a life saver!
The colors are customizable, as well as the texts when first opening the chat, it allows for a small FAQs with quick answers, and you can also customize how much info you need from the customer in order to get back to them later, in my case an email is enough.
They also have a Chatbot you can train, though my own shop is strictly non-AI, it can be a great tool for other type of shops.
If anything I just wish they had a "Dark mode" instead of a white background, but, it does the job. I'm thankful for this app.
Thank you so much for the great review 🙏
Dukungan
Dukungan aplikasi disediakan oleh Premio.
Sumber daya
Pengembang ini tidak menawarkan dukungan langsung dalam bahasa Indonesia.
Diluncurkan
7 September 2023
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