Chatway Live Chat Support, FAQ

Chatway Live Chat Support, FAQ

Prezzi
Piano gratuito disponibile. Prova gratuita disponibile.
Elementi chiave
Popolare tra le attività commerciali degli Stati Uniti
Si usa dal pannello di controllo Shopify
Compatibile con i temi più recenti
Valutazione
5,0 (314)
Sviluppatore
Premio

Live chat, helpdesk & FAQ app for live chat customer support. Store live chat customer service app

Provide customer service via live chat inbox widget & FAQ. Offer customer service live chat help using Chatway live chat inbox. Support visitors using live chat canned responses. Using live chat inbox send offers based on past live chat conversations or pages visited. Assign helpdesk chatbox agents to customer service conversations in your live chat box inbox. Offer customer support chat & offer a livechat inbox customer care experience. Our inbox live chat app is also available on Android & iOS

Provide customer service via live chat inbox widget & FAQ. Offer customer service live chat help using Chatway live chat inbox. Support visitors using live chat canned responses. Using live chat inbox send offers based on past live chat conversations or pages visited. Assign helpdesk chatbox agents to customer service conversations in your live chat box inbox. Offer customer support chat & offer a livechat inbox customer care experience. Our inbox live chat app is also available on Android & iOS altro
  • Access Shopify cart, orders, coupons data & more through live chat support inbox
  • Canned responses saved replies & FAQ for better live chat customer support
  • Mobile apps for iOS & Android to live chat and provide customer support anywhere
  • File sharing over chat & helpdesk conversation history and get the full picture
  • Monitor inbox customer service chats & invite customer support chat agents
Elementi chiave
Popolare tra le attività commerciali degli Stati Uniti
Si usa dal pannello di controllo Shopify
Compatibile con i temi più recenti

Lingue

Inglese

Questa app non è disponibile in Italiano

Funziona con

Facebook Messenger, Messenger, Email, iOS, Android, Live Chat

Categorie

Messaggistica in tempo reale

Live Chat, Chat tramite email, Social media, Caricamenti di file, Multilingua, Traduzione in tempo reale, Notifiche push, Monitoraggio comportamentale, Analisi degli agenti, Crittografia, Dati sui clienti

Risposte automatiche

Recupero del carrello, Sconti, Domande frequenti, Saluti, Prodotti consigliati, Risposte rapide, Aggiornamenti sugli ordini, Cross-selling, Upselling

Personalizzazione

Colore e font, Emoji e adesivi, Finestra di chat, Orario di lavoro, Messaggi di benvenuto, Pulsanti di chat, Aggiunta di tag, Assegnazione della chat, Avatar degli agenti

Canali

Email, Live Chat, Social media, Self-service, Modulo di contatto, Domande frequenti

Automazione dei flussi di lavoro

Modelli di risposta, Biglietti, Casella di posta unificata, Trigger basati su regole, Escalation, Aggiunta di tag, Monitoraggio degli ordini, Notifiche personalizzate, Multilingua, Multistore, Analisi, Report

Prezzi

Free

Gratis

  • 1 Agent
  • Unlimited Chats
  • FAQ
  • Access Shopify cart, orders & more
  • Facebook Messenger integration
  • Chat widget customization
  • 30 Days chat history

Pro

$9 /mese

  • $9 per agent/month
  • Unlimited chat history
  • Invite agents
  • Private notes & reminders
  • Live translation & multilingual widget
  • Email integration

Prova gratuita di 14 giorni

Tutte le spese sono fatturate in USD. Per gli addebiti ricorrenti e le spese basate sull’utilizzo ricevi una fattura ogni 30 giorni. Vedi tutte le opzioni di prezzo

Recensioni (314)

Valutazione complessiva
5
Numero di recensioni per livello
  • Il 99% delle recensioni ha 5 stelle
  • Il 1% delle recensioni ha 4 stelle
  • Il 0% delle recensioni ha 3 stelle
  • Il 0% delle recensioni ha 2 stelle
  • Il 0% delle recensioni ha 1 stelle
24 ottobre 2024

I’ve been using the Chatway app for the past couple of weeks, and it’s been an absolute game changer for customer interactions. I can now see in real time when customers are on my website and respond instantly to any questions or queries they may have.

For my driving test company, many customers ask the same questions repeatedly, so the new FAQ feature has been invaluable. It allows us to answer these common queries effortlessly, saving time and improving efficiency. I highly recommend this service to other businesses, as it significantly boosts conversion rates, enhances customer satisfaction, and speeds up communication.

One feature I’d love to see in the future is the automatic integration of customer emails into our email marketing flows when they sign up. I believe this would further increase conversions, but I know the team is already working on this and doing an excellent job.

The Chatway customer service team has been fantastic—quick to respond, and the few issues I’ve had were resolved promptly.

Thanks again,
Jessiah
Speed Booking UK

Speed Booking
Regno Unito
Circa 2 mesi di utilizzo dell’app
27 agosto 2024

I run a small business and started using this service without high hopes. To my surprise, it really helped me close sales, especially when customers worry about sizing. The ability to communicate directly through the inbox has been a game changer. I plan to use it for a long time. Marvin has also been great!

NOCT.X
Iraq
Circa 2 mesi di utilizzo dell’app
23 ottobre 2024

I recently had the opportunity to use Chatway Live Chat Support, and overall, it was a positive experience. The interface was user-friendly, making it easy to initiate a chat. I appreciated the quick response time; I didn't have to wait long before a support representative was available to assist me.

The representative was knowledgeable and addressed my questions efficiently. They provided clear answers and guided me through the steps needed to resolve my issue. I also found the FAQ section on their website to be quite helpful. It covered a wide range of topics and offered quick solutions for common problems.

One area for improvement could be the depth of information in the FAQ section. While it was comprehensive, some topics could benefit from more detailed explanations or examples.

Overall, I would recommend Chatway Live Chat Support for anyone seeking prompt and effective assistance. The combination of responsive support and a helpful FAQ section made my experience quite satisfactory.

KW Merit
Malaysia
16 giorni di utilizzo dell’app
9 ottobre 2024

I launched my new ebike Shopify webshop. I carried an accurate Live Chat App research out I finally installed Chatway.

After some days of use, I'm so happy with my choice. It fully accomplish my needs in terms of communication with the website visitors. Definitely an easy and fluent way to manage with my potential customers.

I strongly recommend this app for Shipify webshops.

Q.ik shop
Spagna
21 giorni di utilizzo dell’app
5 novembre 2024

I run a small business and started using this service without high hopes. To my surprise, it really helped me close sales, especially when customers worry about sizing. The ability to communicate directly through the inbox has been a game changer. I plan to use it for a long time.

SPINGHAR
Regno Unito
3 giorni di utilizzo dell’app

Assistenza

Premio può rispondere a qualsiasi domanda riguardo Chatway Live Chat Support, FAQ.

Sviluppatore

Premio

18 Jerusalem Blvd, 18 Jerusalem Blvd, Ashdod, 7752311, IL

Risorse

Questo sviluppatore non offre assistenza diretta in Italiano.

Lanciata

7 settembre 2023

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