Chatway Live Chat Support, FAQ
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Live chat, helpdesk & FAQ app for live chat customer support. Store live chat customer service app
Provide customer service via live chat inbox widget & FAQ. Offer customer service live chat help using Chatway live chat inbox. Support visitors using live chat canned responses. Using live chat inbox send offers based on past live chat conversations or pages visited. Assign helpdesk chatbox agents to customer service conversations in your live chat box inbox. Offer customer support chat & offer a livechat inbox customer care experience. Our inbox live chat app is also available on Android & iOS
- Access Shopify cart, orders, coupons data & more through live chat support inbox
- Canned responses saved replies & FAQ for better live chat customer support
- Mobile apps for iOS & Android to live chat and provide customer support anywhere
- File sharing over chat & helpdesk conversation history and get the full picture
- Monitor inbox customer service chats & invite customer support chat agents
- Elementi chiave
- Popolare tra le attività commerciali degli Stati Uniti
- Si usa dal pannello di controllo Shopify
- Compatibile con i temi più recenti
Lingue
Inglese
Questa app non è disponibile in Italiano
Funziona con
Facebook Messenger, Messenger, Email, iOS, Android, Live ChatTutte le funzionalità
Messaggistica in tempo reale
- Live Chat
- Chat tramite email
- Social media
- Caricamenti di file
- Multilingua
- Traduzione in tempo reale
- Notifiche push
- Monitoraggio comportamentale
- Analisi degli agenti
- Crittografia
- Dati sui clienti
Risposte automatiche
- Recupero del carrello
- Sconti
- Domande frequenti
- Saluti
- Prodotti consigliati
- Risposte rapide
- Aggiornamenti sugli ordini
- Cross-selling
- Upselling
Personalizzazione
- Colore e font
- Emoji e adesivi
- Finestra di chat
- Orario di lavoro
- Messaggi di benvenuto
- Pulsanti di chat
- Aggiunta di tag
- Assegnazione della chat
- Avatar degli agenti
Canali
- Live Chat
- Social media
- Self-service
- Modulo di contatto
- Domande frequenti
Automazione dei flussi di lavoro
- Modelli di risposta
- Biglietti
- Casella di posta unificata
- Trigger basati su regole
- Escalation
- Aggiunta di tag
- Monitoraggio degli ordini
- Notifiche personalizzate
- Multilingua
- Multistore
- Analisi
- Report
Messaggistica in tempo reale
Risposte automatiche
Personalizzazione
Canali
Automazione dei flussi di lavoro
Prezzi
Free
Gratis
- 1 Agent
- Unlimited Chats
- FAQ
- Access Shopify cart, orders & more
- Facebook Messenger integration
- Chat widget customization
- 30 Days chat history
Pro
$9 /mese
- $9 per agent/month
- Unlimited chat history
- Invite agents
- Private notes & reminders
- Live translation & multilingual widget
- Email integration
Prova gratuita di 14 giorni
Tutte le spese sono fatturate in USD. Per gli addebiti ricorrenti e le spese basate sull’utilizzo ricevi una fattura ogni 30 giorni. Vedi tutte le opzioni di prezzo
Recensioni (314)
I’ve been using the Chatway app for the past couple of weeks, and it’s been an absolute game changer for customer interactions. I can now see in real time when customers are on my website and respond instantly to any questions or queries they may have.
For my driving test company, many customers ask the same questions repeatedly, so the new FAQ feature has been invaluable. It allows us to answer these common queries effortlessly, saving time and improving efficiency. I highly recommend this service to other businesses, as it significantly boosts conversion rates, enhances customer satisfaction, and speeds up communication.
One feature I’d love to see in the future is the automatic integration of customer emails into our email marketing flows when they sign up. I believe this would further increase conversions, but I know the team is already working on this and doing an excellent job.
The Chatway customer service team has been fantastic—quick to respond, and the few issues I’ve had were resolved promptly.
Thanks again,
Jessiah
Speed Booking UK
I run a small business and started using this service without high hopes. To my surprise, it really helped me close sales, especially when customers worry about sizing. The ability to communicate directly through the inbox has been a game changer. I plan to use it for a long time. Marvin has also been great!
I recently had the opportunity to use Chatway Live Chat Support, and overall, it was a positive experience. The interface was user-friendly, making it easy to initiate a chat. I appreciated the quick response time; I didn't have to wait long before a support representative was available to assist me.
The representative was knowledgeable and addressed my questions efficiently. They provided clear answers and guided me through the steps needed to resolve my issue. I also found the FAQ section on their website to be quite helpful. It covered a wide range of topics and offered quick solutions for common problems.
One area for improvement could be the depth of information in the FAQ section. While it was comprehensive, some topics could benefit from more detailed explanations or examples.
Overall, I would recommend Chatway Live Chat Support for anyone seeking prompt and effective assistance. The combination of responsive support and a helpful FAQ section made my experience quite satisfactory.
I launched my new ebike Shopify webshop. I carried an accurate Live Chat App research out I finally installed Chatway.
After some days of use, I'm so happy with my choice. It fully accomplish my needs in terms of communication with the website visitors. Definitely an easy and fluent way to manage with my potential customers.
I strongly recommend this app for Shipify webshops.
I run a small business and started using this service without high hopes. To my surprise, it really helped me close sales, especially when customers worry about sizing. The ability to communicate directly through the inbox has been a game changer. I plan to use it for a long time.
Assistenza
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Risorse
Questo sviluppatore non offre assistenza diretta in Italiano.
Lanciata
7 settembre 2023