Chatway Live Chat & AI Chatbot
Galeri imej pilihan
Sembang langsung, bot sembang AI, Soalan Lazim & sembang langsung untuk sokongan pelanggan. Perkhidmatan pelanggan sembang langsung & WhatsApp.
Chatway membantu pedagang menyediakan perkhidmatan pelanggan melalui widget sembang langsung, peti masuk meja bantuan yang dikongsi, WhatsApp dan bot sembang AI. Pasukan boleh menguruskan perbualan sokongan pelanggan, menggunakan respons tersedia, membuat Soalan Lazim dan membenarkan ejen AI menjawab soalan lazim sebelum menyerahkan sembang kepada ejen manusia apabila diperlukan. Pedagang boleh menyemak perbualan sembang langsung yang lepas, membuat susulan dengan pelawat dan menghantar tawaran yang berkaitan secara langsung dari peti masuk, di samping menguruskan sokongan merentasi web, aplikasi Android dan iOS dari satu tempat
- Akses data troli, pesanan, kupon Shopify & banyak lagi melalui peti masuk sokongan sembang langsung
- Bot sembang AI, ejen AI, ejen bot sembang untuk sokongan, jualan & perkhidmatan pelanggan 24/7
- Aplikasi mudah alih untuk iOS & Android untuk bersembang langsung dan menyediakan sokongan pelanggan di mana-mana jua
- Urus sembang langsung, WhatsApp Business, Facebook Messenger, DM Instagram & e-mel
- Respons tersedia, balasan disimpan & Soalan Lazim untuk sokongan pelanggan sembang langsung yang lebih baik
Mengandungi teks yang diterjemahkan secara automatik
- Popular dengan kedai yang seperti anda
- Berpangkalan di Amerika Syarikat
Bahasa
Inggeris
Aplikasi ini tidak diterjemahkan ke dalam Melayu
Berfungsi dengan
- Admin Shopify
- Chatbot
- Facebook Messenger
- Live Chat
Kategori
Pemesejan masa nyata
Respons automatik
Saluran
Penetapan harga
Pilih pelan yang paling sesuai untuk perniagaan anda.
Percuma
Percuma
Ciri-ciri
- 1 tempat disertakan
- Sejarah sembang 30 hari
- Soalan Lazim & respons tersedia
- Aplikasi mudah alih iOS dan Android
- 50 perbualan/bulan
- MCP, API & Cangkuk Web
- Butang untuk saluran sembang sosial
- Kredit ejen bot sembang AI boleh ditambahkan
Perniagaan
$39 / bulan
atau $372/tahun dan jimat 21%
Ciri-ciri
- 2 tempat disertakan
- Segala-galanya dalam Percuma, dan
- 200 perbualan/bulan (Tetapkan semula pada bila-bila masa)
- Pusat bantuan, 2 automasi & aliran kerja
- E-mel, Whatsapp, Messenger & Instagram
- Terjemahan langsung & widget berbilang bahasa
- Kebolehlihatan widget & ejen tersuai
- Kredit & ejen bot sembang AI pilihan
Percubaan percuma 14 hari
Plus
$199 / bulan
atau $1,908/tahun dan jimat 20%
Ciri-ciri
- 10 tempat disertakan
- Segala-galanya dalam Perniagaan, dan
- 1,000 perbualan/bulan (Tetapkan semula pada bila-bila masa)
- 15 automasi & aliran kerja
- Pasukan lanjutan & peraturan penghalaan
- Berbilang widget & peti masuk
- Sokongan keutamaan
- Kredit & ejen bot sembang AI pilihan
Percubaan percuma 14 hari
Mengandungi teks yang diterjemahkan secara automatik
Semua caj dibilkan dalam USD. Caj berulang dan berteraskan penggunaan dibilkan setiap 30 hari. Lihat semua pilihan penetapan harga
Ulasan (288)
Chatway has been a great addition to my Shopify store (frogloom)! It makes communicating with customers much easier and helps me answer their questions more efficiently. I also love having the FAQ feature, which helps customers find answers quickly. The app is easy to use, and the support team has been very helpful and friendly. Highly recommended!
Thank you for the great review 🙏
Unfortunately the app is very poor. We started facing issues from day one, whatsapp would not connect and keep disconnecting, the support were saying it is a fault on our end even though it is all set up correctly and used to work fine with a different app. Eventually they have agreed that it is their fault and been resolving it for about 3 weeks now, I am constantly on the chat telling them something doesn't work again. Automations do not work either, the support even though they reply quickly, they do not offer any quick fixes, everything is taking weeks. We have now paid £80 monthly fee for an app that can not provide us with automations and whatsapp integration - these were 2 things we needed this app for. I haven't tried any other features, but the two features we have tried are both broken. This has costs us so much time in setting it up, chatting with support and now will have to spend even more time looking for a new app and set it all up all over again.
We’re very sorry for the delay and for the frustration this caused.
After reviewing your case, we can confirm that both the WhatsApp connection issue and the automation issue have now been resolved, and our team has also updated you regarding the fixes.
We completely understand how frustrating it was to experience these issues, especially when these were two of the main features you needed. We appreciate your patience while our team worked to resolve them.
Now that both issues have been fixed, we’d really appreciate it if you could reconsider or update your review based on your current experience with the app.
Thank you again for your patience and for giving us the opportunity to resolve this.
After Shopify's Inbox sudden fall from grace, this simple and elegant app is being a life saver!
The colors are customizable, as well as the texts when first opening the chat, it allows for a small FAQs with quick answers, and you can also customize how much info you need from the customer in order to get back to them later, in my case an email is enough.
They also have a Chatbot you can train, though my own shop is strictly non-AI, it can be a great tool for other type of shops.
If anything I just wish they had a "Dark mode" instead of a white background, but, it does the job. I'm thankful for this app.
Thank you so much for the great review 🙏
Sokongan
Sokongan aplikasi disediakan oleh Premio.
Sumber
Pembangun ini tidak menawarkan sokongan langsung dalam bahasa Melayu.
Dilancarkan
7 September 2023
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