Chatway Live Chat & AI Chatbot
Galerija izpostavljenih slik
Klepet v živo, klepetalni robot z umetno inteligenco, pogosta vprašanja in klepet v živo za podporo strankam. Podpora strankam s klepetom v živo in WhatsApp.
Aplikacija Chatway trgovcem pomaga pri zagotavljanju podpore strankam prek pripomočka za klepet v živo, deljenega predala za pomoč strankam, aplikacije WhatsApp in klepetalnega robota z umetno inteligenco. Ekipe lahko upravljajo pogovore s strankami, uporabljajo vnaprej pripravljene odgovore, ustvarjajo pogosta vprašanja in agentom z umetno inteligenco prepustijo odgovarjanje na pogosta vprašanja, preden po potrebi klepete predajo pravim agentom. Trgovci si lahko ogledajo pretekle klepete v živo, nadaljujejo komunikacijo z obiskovalci in pošiljajo ustrezne ponudbe neposredno iz predala, medtem ko podporo upravljajo na enem mestu prek spleta ter aplikacij za Android in iOS.
- Dostopajte do podatkov o Shopifyjevi košarici, naročilih, kuponih in še več prek predala za podporo v klepetu v živo
- Klepetalni robot z umetno inteligenco, agent z umetno inteligenco in klepetalni robot za podporo, prodajo in pomoč strankam 24/7
- Mobilne aplikacije za iOS in Android za klepet v živo in zagotavljanje podpore strankam kjer koli
- Upravljajte klepet v živo, WhatsApp Business, Facebook Messenger, zasebna sporočila v Instagramu in e-pošto
- Vnaprej pripravljeni in shranjeni odgovori ter pogosta vprašanja za boljšo podporo strankam v živo
Vsebuje samodejno prevedeno besedilo
- Priljubljeno v trgovinah, podobnih vaši
- Sedež v Združenih državah Amerike
Jeziki
Angleščina
Ta aplikacija ni prevedena v jezik: slovenščina
Deluje z
- Skrbnik Shopify
- Chatbot
- Facebook Messenger
- Live Chat
Kategorije
Sporočanje v realnem času
Samodejni odgovori
Kanali
Avtomatizacija potekov dela
Določanje cen
Izberite paket, ki najbolj ustreza vašemu podjetju.
Brezplačni
Brezplačno
Funkcije
- Vključeno 1 mesto
- 30-dnevna zgodovina klepetov
- Pogosta vprašanja in vnaprej pripravljeni odgovori
- Mobilne aplikacije za iOS in Android
- 50 pogovorov/mesec
- MCP, API in spletni kavlji
- Gumbi za družabne kanale za klepet
- Možnost dodajanja dobroimetja za klepetalne robote z umetno inteligenco
Poslovni
$39 /mesec
ali $372/leto s prihrankom 21 %
Funkcije
- Vključeni 2 mesti
- Vse v paketu Brezplačni in:
- 200 pogovorov/mesec (ponastavitev kadar koli)
- Center za pomoč, 2 avtomatizaciji in poteki dela
- E-pošta, WhatsApp, Messenger in Instagram
- Prevajanje v živo in večjezični pripomoček
- Pripomoček po meri in vidnost agentov
- Izbirno dobroimetje za klepetalne robote z umetno inteligenco in agenti
14-dnevna brezplačna preizkusna različica
Plus
$199 /mesec
ali $1,908/leto s prihrankom 20 %
Funkcije
- Vključenih 10 mest
- Vse v paketu Poslovni in:
- 1.000 pogovorov/mesec (ponastavitev kadar koli)
- 15 avtomatizacij in potekov dela
- Napredne ekipe in pravila usmerjanja
- Več pripomočkov in predalov
- Prednostna podpora
- Izbirno dobroimetje za klepetalne robote z umetno inteligenco in agenti
14-dnevna brezplačna preizkusna različica
Vsebuje samodejno prevedeno besedilo
Vse bremenitve se zaračunajo v tej valuti: USD. Ponavljajoče bremenitve in bremenitve glede na uporabo se zaračunajo vsakih 30 dni. Oglejte si vse možnosti določanja cen
Mnenja (288)
Chatway has been a great addition to my Shopify store (frogloom)! It makes communicating with customers much easier and helps me answer their questions more efficiently. I also love having the FAQ feature, which helps customers find answers quickly. The app is easy to use, and the support team has been very helpful and friendly. Highly recommended!
Thank you for the great review 🙏
Unfortunately the app is very poor. We started facing issues from day one, whatsapp would not connect and keep disconnecting, the support were saying it is a fault on our end even though it is all set up correctly and used to work fine with a different app. Eventually they have agreed that it is their fault and been resolving it for about 3 weeks now, I am constantly on the chat telling them something doesn't work again. Automations do not work either, the support even though they reply quickly, they do not offer any quick fixes, everything is taking weeks. We have now paid £80 monthly fee for an app that can not provide us with automations and whatsapp integration - these were 2 things we needed this app for. I haven't tried any other features, but the two features we have tried are both broken. This has costs us so much time in setting it up, chatting with support and now will have to spend even more time looking for a new app and set it all up all over again.
We’re very sorry for the delay and for the frustration this caused.
After reviewing your case, we can confirm that both the WhatsApp connection issue and the automation issue have now been resolved, and our team has also updated you regarding the fixes.
We completely understand how frustrating it was to experience these issues, especially when these were two of the main features you needed. We appreciate your patience while our team worked to resolve them.
Now that both issues have been fixed, we’d really appreciate it if you could reconsider or update your review based on your current experience with the app.
Thank you again for your patience and for giving us the opportunity to resolve this.
After Shopify's Inbox sudden fall from grace, this simple and elegant app is being a life saver!
The colors are customizable, as well as the texts when first opening the chat, it allows for a small FAQs with quick answers, and you can also customize how much info you need from the customer in order to get back to them later, in my case an email is enough.
They also have a Chatbot you can train, though my own shop is strictly non-AI, it can be a great tool for other type of shops.
If anything I just wish they had a "Dark mode" instead of a white background, but, it does the job. I'm thankful for this app.
Thank you so much for the great review 🙏
Podpora
Podporo za aplikacijo zagotavlja Premio.
Viri
Razvijalec ne ponuja neposredne podpore v jeziku: Slovenščina.
Razvijalec
Izdano
7. september 2023
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