
Chatway Live Chat & WhatsApp
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Livechatt, helpdesk och FAQ-app för livechatt kundsupport. Livechatt kundservice och WhatsApp.
Ge kundservice via livechatt-inkorgs-widget, WhatsApp och FAQ. Erbjud kundservice livechatt-hjälp med Chatway livechatt-inkorg. Stöd besökare med hjälp av förberedda svar i livechatt. Använd livechatt-inkorg för att skicka erbjudanden baserat på tidigare livechatt-konversationer. Tilldela helpdesk-chattbox-agenter till kundservicekonversationer i din livechatt-inkorg. Erbjud kundsupportchatt, WhatsApp och livechatt-inkorg kundvårdsupplevelse. Vår livechatt-inkorgsapp finns också på Android och iOS
- Åtkomst till Shopify-kundvagn, beställningar, kupongdata och mer genom livechatt-supportinkorg
- Förberedda svar, sparade svar och FAQ för bättre livechatt kundsupport
- Mobilappar för iOS och Android för att livechatta och ge kundsupport var som helst
- Chattknappar som WhatsApp, Facebook Messenger, Instagram, Telegram, telefon, SMS
- Övervaka inkorgens kundservicechattar och bjud in kundsupportchattagenter
Innehåller automatöversatt text
- Höjdpunkter
- Använd direkt i Shopify-admin
- Fungerar med de senaste temana
Språk
engelska
Denna app finns inte översatt till svenska
Fungerar med
- Facebook Messenger
- iOS
- Android
- Live Chat
Kategorier
Meddelanden i realtid
Automatiserade svar
Priser
Free
Gratis
- 1 agent
- Obegränsade chattar
- FAQ
- WhatsApp, Messenger, SMS och chattknappar
- Facebook Messenger-integration
- Chattanpassning
- 30 dagars chatt-historik
Pro
$15 /månad
eller $108/år och spara 40 %
- $9 per agent/månad
- Obegränsad chatt-historik
- Bjud in agenter
- Privata anteckningar och påminnelser
- Liveöversättning och flerspråkig widget
- E-postintegration
Prova gratis i 14 dagar
Innehåller automatöversatt text
Alla avgifter debiteras i USD. Återkommande och användningsbaserade avgifter faktureras var 30:e dag. Se alla prisalternativ
Recensioner (352)
Muito bom o App, ajuda bastante!
UPDATE: Premio-Chatway: "I admitted our mistake and said we're sorry"
Although this was the response we received in the email, we were saddened to read the company’s statements blaming us. Please also read the other 1-star review. We are experiencing the same issues as Kherish.
1. We don’t encounter this issue with any other popular Shopify chat applications; we’ve tested them all.
2. If you use this app, you will not only face the issue of the X not closing but also experience an infinite scroll problem on your cart page.
3. You will miss out on features like AI-powered responses and great auto-replies based on customer messages.
4. Karina and Marvin won’t trust your screenshots and screen-cast unless you purchase the related device and test it yourself.
5. For two weeks, they made us struggle until Gal, the owner of the company, came and said, “Yes, there’s an issue; let’s fix it.” No action was taken until we gave a 1-star review.
6. The support team ignored our messages, didn’t respond despite reading the messages in chat, and kept sending the same responses. During the conversation, they abruptly ended it with, “If there’s nothing else, we’re closing this"
=====================
- We received complaints from customers about the chat balloon not closing after being opened. Despite testing the issue on real devices and providing a video as evidence, Karina, Marvin, and their team refused to acknowledge the problem.
- Later, Karina admitted, "I reproduced the issue," which we documented with a screenshot. However, the following day, they claimed, "We didn’t do anything; there’s no issue."
- This behavior is consistent with how they’ve handled previous issues—they repeatedly deny problems, even when clear evidence is presented.
- They argue that the video recording was taken via a browser, yet the same issue persists on real devices.
- Additionally, they have significantly increased their prices.
- The application noticeably slows down the website’s performance.
- Once this busy period concludes, we plan to switch to a different application.
We sincerely apologize for the inconvenience you experienced. During our investigation, we found that your website has several jQuery errors unrelated to Chatway, which complicated the debugging process. These errors are still present on the website and were not caused by our product. Despite this, we identified and resolved the specific issue related to Chatway. However, we understand that you chose to use another product from our offerings.
Additionally, we tested the Chatway app using tools like PageSpeed Insights and confirmed that it does not negatively impact website performance.
If you ever decide to try Chatway again, we would be happy to assist you and ensure a seamless experience. Please don’t hesitate to reach out with any questions or concerns.
We have been using Chatway for several months and through the holiday season and it has been very helpful in simplifying our communication with our customers. Their support live chat has been great and always answers quickly. They are working on some great future enhancements as well.
Easy to use and reliable app
Great customer service. Great app
Support
Support på appen tillhandahålls av Premio.
Resurser
Lansering
7 september 2023
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