主要圖片圖庫
適用於顧客支援的即時聊天、AI 聊天機器人、常見問題 (FAQ) 與即時聊天。即時聊天客服與 WhatsApp。
Chatway 協助商家透過即時聊天小工具、共用服務台收件匣、WhatsApp 和 AI 聊天機器人提供顧客服務。團隊可以管理顧客支援對話、使用預設回覆、建立常見問題 (FAQ)，並讓 AI 客服在需要轉接給真人客服之前回答常見問題。商家可以查看過去的即時聊天對話、追蹤訪客，並直接從收件匣傳送相關優惠，同時在單一位置集中管理網頁版、Android 和 iOS 應用程式的客服支援。
- 透過即時聊天支援收件匣存取 Shopify 購物車、訂單、優惠券等資料
- 24 小時全天候提供支援、銷售與客服的 AI 聊天機器人、AI 客服代理、聊天機器人客服
- 適用於 iOS 和 Android 的行動裝置應用程式，隨時隨地進行即時聊天並提供顧客支援
- 管理即時聊天、WhatsApp Business、Facebook Messenger、Instagram 私訊和電子郵件
- 預設回覆、已儲存的快速回覆和常見問題 (FAQ) 提供更優質的即時聊天顧客支援
含有自動翻譯的文字
- 廣獲同類商店愛用
- 美國商家
語言
英文
這項應用程式尚未翻譯成繁體中文
可與以下項目搭配使用
- Shopify 管理介面
- Chatbot
- Facebook Messenger
- Live Chat
類別
定價
選擇最適合您業務的方案。
免費
免費
功能
- 包含 1 個席位
- 30 天聊天紀錄
- 常見問題 (FAQ) 與預設回覆
- iOS 與 Android 行動裝置應用程式
- 每月 50 次即時聊天對話
- MCP、API 與 Webhook
- 社群聊天管道按鈕
- 可增加 AI 聊天機器人客服額度
商業
$39 /月
或每年 $372，可省 21% 的費用
功能
- 包含 2 個席位
- 「免費」方案的所有功能，外加：
- 每月 200 次即時聊天對話
- 說明中心、2 種自動化功能與工作流程
- 電子郵件、Whatsapp、Messenger 和 Instagram
- 即時翻譯與多語言小工具
- 自訂小工具與客服能見度
- 可選購的 AI 聊天機器人額度與客服
14 天免費試用
Plus
$199 /月
或每年 $1,908，可省 20% 的費用
功能
- 包含 10 個席位
- 「商業」方案的所有功能，外加：
- 每月 1,000 次即時聊天對話
- 15 種自動化功能與工作流程
- 多小工具支援
- 多個收件匣
- 優先支援服務
- 可選購的 AI 聊天機器人額度與客服
14 天免費試用
含有自動翻譯的文字
所有費用均以 USD 計價。 定期費用和依使用量計費方案，均以 30 天為週期收費。 查看所有定價選項
評論 (286)
Unfortunately the app is very poor. We started facing issues from day one, whatsapp would not connect and keep disconnecting, the support were saying it is a fault on our end even though it is all set up correctly and used to work fine with a different app. Eventually they have agreed that it is their fault and been resolving it for about 3 weeks now, I am constantly on the chat telling them something doesn't work again. Automations do not work either, the support even though they reply quickly, they do not offer any quick fixes, everything is taking weeks. We have now paid £80 monthly fee for an app that can not provide us with automations and whatsapp integration - these were 2 things we needed this app for. I haven't tried any other features, but the two features we have tried are both broken. This has costs us so much time in setting it up, chatting with support and now will have to spend even more time looking for a new app and set it all up all over again.
We’re very sorry for the delay and for the frustration this caused.
After reviewing your case, we can confirm that both the WhatsApp connection issue and the automation issue have now been resolved, and our team has also updated you regarding the fixes.
We completely understand how frustrating it was to experience these issues, especially when these were two of the main features you needed. We appreciate your patience while our team worked to resolve them.
Now that both issues have been fixed, we’d really appreciate it if you could reconsider or update your review based on your current experience with the app.
Thank you again for your patience and for giving us the opportunity to resolve this.
After Shopify's Inbox sudden fall from grace, this simple and elegant app is being a life saver!
The colors are customizable, as well as the texts when first opening the chat, it allows for a small FAQs with quick answers, and you can also customize how much info you need from the customer in order to get back to them later, in my case an email is enough.
They also have a Chatbot you can train, though my own shop is strictly non-AI, it can be a great tool for other type of shops.
If anything I just wish they had a "Dark mode" instead of a white background, but, it does the job. I'm thankful for this app.
Thank you so much for the great review 🙏
"Really happy with Chatway on my Shopify store. The live chat works smoothly, and having the FAQ section built right in makes it so much easier for customers to find quick answers. Simple to set up and very useful. Thanks!"
Thank you for the great review 🙏
支援服務
App 支援由 Premio 提供。
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