主要圖片圖庫
Live chat, helpdesk & FAQ app for live chat customer support. Store live chat customer service app
Provide customer service via live chat inbox widget & FAQ. Offer customer service live chat help using Chatway live chat inbox. Support visitors using live chat canned responses. Using live chat inbox send offers based on past live chat conversations or pages visited. Assign helpdesk chatbox agents to customer service conversations in your live chat box inbox. Offer customer support chat & offer a livechat inbox customer care experience. Our inbox live chat app is also available on Android & iOS
- Access Shopify cart, orders, coupons data & more through live chat support inbox
- Canned responses saved replies & FAQ for better live chat customer support
- Mobile apps for iOS & Android to live chat and provide customer support anywhere
- File sharing over chat & helpdesk conversation history and get the full picture
- Monitor inbox customer service chats & invite customer support chat agents
- 特色
- 廣受美國商家愛用
- 可直接在 Shopify 管理介面使用
- 可與最新佈景主題搭配使用
語言
英文
這項應用程式尚未翻譯成繁體中文
可與以下項目搭配使用
Facebook Messenger, Messenger, Email, iOS, Android, Live Chat所有功能
即時傳訊
- 即時訊息
- 電子郵件聊天
- 社群媒體
- 檔案上傳
- 多國語言
- 即時翻譯
- 推播通知
- 行為追蹤
- 專員分析
- 加密
- 顧客深入分析
自動回覆
- 購物車提醒
- 折扣
- 常見問題
- 招呼語
- 商品推薦
- 快速回覆
- 訂單最新資訊
- 交叉銷售
- 追加銷售
自訂
- 顏色和字型
- 表情符號和貼圖
- 聊天視窗
- 營業時間
- 歡迎訊息
- 聊天按鈕
- 標記
- 指派聊天
- 專員顯示圖片
管道
- 電子郵件
- 即時訊息
- 社群媒體
- 自助
- 聯絡表單
- 常見問題
工作流程自動化
- 回覆範本
- 票務
- 整合收件匣
- 規則式觸發條件
- 升級
- 標記
- 追蹤訂單
- 顧客通知
- 多國語言
- 多家商店
- 分析
- 報告
即時傳訊
自動回覆
自訂
管道
工作流程自動化
定價
Free
免費
- 1 Agent
- Unlimited Chats
- FAQ
- Access Shopify cart, orders & more
- Facebook Messenger integration
- Chat widget customization
- 30 Days chat history
Pro
$9 /月
- $9 per agent/month
- Unlimited chat history
- Invite agents
- Private notes & reminders
- Live translation & multilingual widget
- Email integration
14 天免費試用
所有費用均以 USD 計價。 定期費用和依使用量計費方案,均以 30 天為週期收費。 查看所有定價選項
評價 (311)
I’ve been using the Chatway app for the past couple of weeks, and it’s been an absolute game changer for customer interactions. I can now see in real time when customers are on my website and respond instantly to any questions or queries they may have.
For my driving test company, many customers ask the same questions repeatedly, so the new FAQ feature has been invaluable. It allows us to answer these common queries effortlessly, saving time and improving efficiency. I highly recommend this service to other businesses, as it significantly boosts conversion rates, enhances customer satisfaction, and speeds up communication.
One feature I’d love to see in the future is the automatic integration of customer emails into our email marketing flows when they sign up. I believe this would further increase conversions, but I know the team is already working on this and doing an excellent job.
The Chatway customer service team has been fantastic—quick to respond, and the few issues I’ve had were resolved promptly.
Thanks again,
Jessiah
Speed Booking UK
I run a small business and started using this service without high hopes. To my surprise, it really helped me close sales, especially when customers worry about sizing. The ability to communicate directly through the inbox has been a game changer. I plan to use it for a long time. Marvin has also been great!
I recently had the opportunity to use Chatway Live Chat Support, and overall, it was a positive experience. The interface was user-friendly, making it easy to initiate a chat. I appreciated the quick response time; I didn't have to wait long before a support representative was available to assist me.
The representative was knowledgeable and addressed my questions efficiently. They provided clear answers and guided me through the steps needed to resolve my issue. I also found the FAQ section on their website to be quite helpful. It covered a wide range of topics and offered quick solutions for common problems.
One area for improvement could be the depth of information in the FAQ section. While it was comprehensive, some topics could benefit from more detailed explanations or examples.
Overall, I would recommend Chatway Live Chat Support for anyone seeking prompt and effective assistance. The combination of responsive support and a helpful FAQ section made my experience quite satisfactory.
I launched my new ebike Shopify webshop. I carried an accurate Live Chat App research out I finally installed Chatway.
After some days of use, I'm so happy with my choice. It fully accomplish my needs in terms of communication with the website visitors. Definitely an easy and fluent way to manage with my potential customers.
I strongly recommend this app for Shipify webshops.
I run a small business and started using this service without high hopes. To my surprise, it really helped me close sales, especially when customers worry about sizing. The ability to communicate directly through the inbox has been a game changer. I plan to use it for a long time.
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