Chatway Live Chat Support, FAQ

Chatway Live Chat Support, FAQ

定價
提供免費方案。 提供免費試用。
特色
廣受美國商家愛用
可直接在 Shopify 管理介面使用
可與最新佈景主題搭配使用
評分
5.0 (311)
開發者
Premio

Live chat, helpdesk & FAQ app for live chat customer support. Store live chat customer service app

Provide customer service via live chat inbox widget & FAQ. Offer customer service live chat help using Chatway live chat inbox. Support visitors using live chat canned responses. Using live chat inbox send offers based on past live chat conversations or pages visited. Assign helpdesk chatbox agents to customer service conversations in your live chat box inbox. Offer customer support chat & offer a livechat inbox customer care experience. Our inbox live chat app is also available on Android & iOS

Provide customer service via live chat inbox widget & FAQ. Offer customer service live chat help using Chatway live chat inbox. Support visitors using live chat canned responses. Using live chat inbox send offers based on past live chat conversations or pages visited. Assign helpdesk chatbox agents to customer service conversations in your live chat box inbox. Offer customer support chat & offer a livechat inbox customer care experience. Our inbox live chat app is also available on Android & iOS 更多
  • Access Shopify cart, orders, coupons data & more through live chat support inbox
  • Canned responses saved replies & FAQ for better live chat customer support
  • Mobile apps for iOS & Android to live chat and provide customer support anywhere
  • File sharing over chat & helpdesk conversation history and get the full picture
  • Monitor inbox customer service chats & invite customer support chat agents
特色
廣受美國商家愛用
可直接在 Shopify 管理介面使用
可與最新佈景主題搭配使用

語言

英文

這項應用程式尚未翻譯成繁體中文

可與以下項目搭配使用

Facebook Messenger, Messenger, Email, iOS, Android, Live Chat

即時傳訊

即時訊息, 電子郵件聊天, 社群媒體, 檔案上傳, 多國語言, 即時翻譯, 推播通知, 行為追蹤, 專員分析, 加密, 顧客深入分析

自動回覆

購物車提醒, 折扣, 常見問題, 招呼語, 商品推薦, 快速回覆, 訂單最新資訊, 交叉銷售, 追加銷售

自訂

顏色和字型, 表情符號和貼圖, 聊天視窗, 營業時間, 歡迎訊息, 聊天按鈕, 標記, 指派聊天, 專員顯示圖片

管道

電子郵件, 即時訊息, 社群媒體, 自助, 聯絡表單, 常見問題

工作流程自動化

回覆範本, 票務, 整合收件匣, 規則式觸發條件, 升級, 標記, 追蹤訂單, 顧客通知, 多國語言, 多家商店, 分析, 報告

定價

Free

免費

  • 1 Agent
  • Unlimited Chats
  • FAQ
  • Access Shopify cart, orders & more
  • Facebook Messenger integration
  • Chat widget customization
  • 30 Days chat history

Pro

$9 /月

  • $9 per agent/month
  • Unlimited chat history
  • Invite agents
  • Private notes & reminders
  • Live translation & multilingual widget
  • Email integration

14 天免費試用

所有費用均以 USD 計價。 定期費用和依使用量計費方案,均以 30 天為週期收費。 查看所有定價選項

評價 (311)

整體評分
5
各級評分數量
  • 99% 的評分為 5 顆星
  • 1% 的評分為 4 顆星
  • 0% 的評分為 3 顆星
  • 0% 的評分為 2 顆星
  • 0% 的評分為 1 顆星
2024年10月24日

I’ve been using the Chatway app for the past couple of weeks, and it’s been an absolute game changer for customer interactions. I can now see in real time when customers are on my website and respond instantly to any questions or queries they may have.

For my driving test company, many customers ask the same questions repeatedly, so the new FAQ feature has been invaluable. It allows us to answer these common queries effortlessly, saving time and improving efficiency. I highly recommend this service to other businesses, as it significantly boosts conversion rates, enhances customer satisfaction, and speeds up communication.

One feature I’d love to see in the future is the automatic integration of customer emails into our email marketing flows when they sign up. I believe this would further increase conversions, but I know the team is already working on this and doing an excellent job.

The Chatway customer service team has been fantastic—quick to respond, and the few issues I’ve had were resolved promptly.

Thanks again,
Jessiah
Speed Booking UK

Speed Booking
英國
使用應用程式 大約2個月
2024年8月27日

I run a small business and started using this service without high hopes. To my surprise, it really helped me close sales, especially when customers worry about sizing. The ability to communicate directly through the inbox has been a game changer. I plan to use it for a long time. Marvin has also been great!

NOCT.X
伊拉克
使用應用程式 大約2個月
2024年10月23日

I recently had the opportunity to use Chatway Live Chat Support, and overall, it was a positive experience. The interface was user-friendly, making it easy to initiate a chat. I appreciated the quick response time; I didn't have to wait long before a support representative was available to assist me.

The representative was knowledgeable and addressed my questions efficiently. They provided clear answers and guided me through the steps needed to resolve my issue. I also found the FAQ section on their website to be quite helpful. It covered a wide range of topics and offered quick solutions for common problems.

One area for improvement could be the depth of information in the FAQ section. While it was comprehensive, some topics could benefit from more detailed explanations or examples.

Overall, I would recommend Chatway Live Chat Support for anyone seeking prompt and effective assistance. The combination of responsive support and a helpful FAQ section made my experience quite satisfactory.

KW Merit
馬來西亞
使用應用程式 16天
2024年10月9日

I launched my new ebike Shopify webshop. I carried an accurate Live Chat App research out I finally installed Chatway.

After some days of use, I'm so happy with my choice. It fully accomplish my needs in terms of communication with the website visitors. Definitely an easy and fluent way to manage with my potential customers.

I strongly recommend this app for Shipify webshops.

Q.ik shop
西班牙
使用應用程式 21天
2024年11月5日

I run a small business and started using this service without high hopes. To my surprise, it really helped me close sales, especially when customers worry about sizing. The ability to communicate directly through the inbox has been a game changer. I plan to use it for a long time.

SPINGHAR
英國
使用應用程式 3天

支援服務

「Premio」會回答您對於「Chatway Live Chat Support, FAQ」的任何問題。

開發者

Premio

18 Jerusalem Blvd, 18 Jerusalem Blvd, Ashdod, 7752311, IL

資源

開發者無法直接以繁體中文提供支援。

發布日期

2023年9月7日

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