Chatway ‑ Live Chat Support

Name: Chatway ‑ Live Chat Support
Brand: Premio
Rating: 5.0 (291 reviews)

Pricing: Free plan available. Free trial available.
Rating: 5.0 (291)
Developer: Premio

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Live Chat app for your store. Live chat with your visitors.

Live chat & helpdesk app for live chat customer support. E-commerce live chat customer service app

Provide customer service via live chat inbox widget. Offer customer service live chat help using Chatway live chat inbox. Support visitors using live chat canned responses. Using live chat inbox send offers based on past live chat conversations or pages visited. Assign helpdesk chatbox agents to customer service conversations in your live chat box inbox. Offer customer support chat & offer a livechat inbox customer care experience. Our inbox live chat app is also available on Android & iOS

Access Shopify cart, orders, coupons data & more through live chat support inbox
Canned responses saved replies & FAQs for better live chat customer support
Mobile apps for iOS & Android to live chat and provide customer support anywhere
File sharing over chat & helpdesk conversation history and get the full picture
Monitor inbox customer service chats and invite customer support chat agents

Highlights: Popular with businesses in United States; Use directly in Shopify admin; Works with the latest themes

Languages

English

Works with

Facebook Messenger, Messenger, Email, iOS, Android, Live Chat

Pricing

Free

1 Agent
Unlimited Conversations
Access Shopify cart, orders & more
Facebook Messenger integration
Widget customization
30 Days chat history

Pro

$9 / month

$9 per agent/month
Unlimited chat history
Invite agents
Private notes & reminders
Live translation & multilingual widget
Email integration

14-day free trial

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

Reviews (291)

Overall rating

Counts per rating level

99% of ratings are 5 stars
287
1% of ratings are 4 stars
3
0% of ratings are 3 stars
0% of ratings are 2 stars
0% of ratings are 1 stars
1

All reviews

What merchants think

This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.

Feedback submitted

Merchants highly recommend this live chat support app for enhancing customer interaction and support, noting its ability to increase customer satisfaction and loyalty. Key features include easy installation, a user-friendly interface, and a customizable chat widget. It supports real-time engagement, canned responses, FAQs, file-sharing, and maintains conversation history. The app allows handling multiple chats simultaneously and offers mobile support for iOS and Android. It integrates seamlessly with Shopify and Facebook Business pages, with a responsive support team assisting in setup and customization. Merchants appreciate its reliability and minimal downtime.

October 9, 2024

I launched my new ebike Shopify webshop. I carried an accurate Live Chat App research out I finally installed Chatway.

After some days of use, I'm so happy with my choice. It fully accomplish my needs in terms of communication with the website visitors. Definitely an easy and fluent way to manage with my potential customers.

I strongly recommend this app for Shipify webshops.

Q.ik shop

Spain

21 days using the app

July 22, 2024

Its only been a few days of testing this service, but all things seem to be running smoothly! The App was very easy to setup, which is coming from someone who is new to shopify. Additionally, The chat function is quick and I really like the part where I can chat with customers on my phone.

Shoppois.com

Pakistan

About 2 months using the app