Chatway ‑ Live Chat Support
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Live chat & helpdesk app for live chat customer support. E-commerce live chat customer service app
Provide customer service via live chat inbox widget. Offer customer service live chat help using Chatway live chat inbox. Support visitors through live chat canned responses. Using live chat inbox send offers based on past live chat conversations or pages visited. Assign helpdesk chatbox agents to customer service conversations in your live chat box inbox. Offer customer support chat & offer a livechat inbox customer care experience. Our inbox live chat app is also available on Android & iOS
- Engage your store visitors and customers over real time live chat support inbox
- Canned responses saved replies & FAQs for better live chat customer support
- Mobile apps for iOS & Android to live chat and provide customer support anywhere
- File sharing over chat & helpdesk conversation history and get the full picture
- Monitor inbox customer service chats and invite customer support chat agents
- Highlights
- Popular with businesses in United States
- Use directly in Shopify admin
- Works with the latest themes
Languages
English
Works with
Facebook Messenger, Messenger, Email, iOS, Android, Live ChatReal-time messaging
Automated responses
Customization
Channels
Workflow automation
Pricing
Free
Free
- 1 Agent
- Unlimited Conversations
- Facebook Messenger integration
- Widget customization
- 30 Days chat history
Pro
$9 / month
- $9 per agent/month
- Unlimited chat history
- Email integration
- Private notes
- Custom data, tags, and segments
- Multilingual widget
14-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (287)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants praise this live chat support app for its easy setup and user-friendly interface, which facilitates quick integration and simple operation. They highlight the responsive and professional customer support team, which contributes to increased customer satisfaction and potential sales boosts. The app's mobile accessibility allows merchants to manage customer interactions on-the-go, and its customization options help align with store aesthetics. Additionally, the capability for multiple team members to collaborate on the platform is noted as enhancing its effectiveness in handling customer queries. Merchants particularly value the app for its cost-effectiveness and substantial benefits in customer service and engagement, making it ideal for small businesses and startups.
Its only been a few days of testing this service, but all things seem to be running smoothly! The App was very easy to setup, which is coming from someone who is new to shopify. Additionally, The chat function is quick and I really like the part where I can chat with customers on my phone.
From the others i have tried. So far this seems the best. Good live chat support option people can use without having to signup but it is optional to leave an email which i do like.
The app works perfectly, I was using a default Shopify chat button, but after performing a pagespeed insights scan I noticed that it was working slowly on my store, after I installed Chatway my speedscore has increased, inbox works like a charm and is very beginner friendly! Oh wait, and you can use it for free?!
Support
Premio can answer any questions you have about Chatway ‑ Live Chat Support.
Resources
Launched
September 7, 2023
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