Chatway ‑ Live Chat Support

Chatway ‑ Live Chat Support

Free plan available. Free trial available.
Rating (5.0)
Reviews
Developer

Highlights

Popular with businesses like yours
  • Based in United States
Built for your business
  • Use directly in Shopify admin
  • Works with the latest themes

About this app

Launched

September 7, 2023

Languages

English

Works with

Facebook Messenger, Messenger, Email, iOS, Android, Live Chat

Live chat & helpdesk app for live chat customer support. E-commerce live chat customer service app

Provide customer service via live chat widget. Offer immediate customer service live chat help using Chatway live chat inbox. Deliver assistance to visitors through live chat. Make recommendations & offers based on their past live chat conversations or pages visited. Assign helpdesk chatbox agents to customer service conversations in your live chat box inbox. Offer exceptional customer support chat & offer a breezy livechat experience. Our inbox live chat app is also available on Android & iOS

Provide customer service via live chat widget. Offer immediate customer service live chat help using Chatway live chat inbox. Deliver assistance to visitors through live chat. Make recommendations & offers based on their past live chat conversations or pages visited. Assign helpdesk chatbox agents to customer service conversations in your live chat box inbox. Offer exceptional customer support chat & offer a breezy livechat experience. Our inbox live chat app is also available on Android & iOS more
  • Engage your store visitors and customers over real time live chat support inbox
  • Easy file sharing within website chat box for better live chat customer support
  • Monitor inbox customer service chats and assign to support chat agents
  • See helpdesk conversation history and get the full picture before responding
  • Customize your live chat widget - color, logo, availability, chat button size

Pricing

Free

Free

  • 1 Agent
  • Unlimited Conversations
  • Facebook Messenger integration
  • Widget customization
  • 30 Days chat history

Pro

$9 / month

  • $9 per agent/month
  • Unlimited chat history
  • Email integration
  • Private notes
  • Custom data, tags, and segments
  • Multilingual widget

14-day free trial

Free

Free

  • 1 Agent
  • Unlimited Conversations
  • Facebook Messenger integration
  • Widget customization
  • 30 Days chat history

Pro

$9 / month

  • $9 per agent/month
  • Unlimited chat history
  • Email integration
  • Private notes
  • Custom data, tags, and segments
  • Multilingual widget

14-day free trial

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

210 reviews

Overall rating
5
Counts per rating level
  • 99% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its real-time customer interaction, customizable chat widget, and prompt notifications. It supports team collaboration, allowing multiple merchants to respond to the same messages. The support team is noted for their quick and helpful responses. The app integrates smoothly with various store themes and Shopify stores, and also offers a mobile version for responses on the go. It's free to use with most features available without payment.

April 9, 2024

*inbox* It works incredibly well, and my customers can contact me anytime without delay! I get notifications instantly through the mobile app. If you want live chat for your site then look no further. Marvin has been amazing to talk to! I look forward to this app being developed further and see what other amazing features developers can come up with. The integration of the mobile app has been very smooth and not at all slow or laggy.

Fresh Drip
United Kingdom
19 days using the app
May 3, 2024

I don't have words to describe how real and thankful this review is. The first time I saw the app I said that it is great and that I and my colleagues will find it very helpful. I installed the app within 5 minutes, so did my colleagues and we had it on our mobile phones. The next morning we started using it all together and we were able to make sells while visitors were in our website. They just submit form and we know their data, so we call them via phone or write them back and make the sale! We have the app from 1 week or so and we have made more 5 sales via the app, even maybe more I don't know but we use it every day! I highly recommend the app on your funnel page or product pages so you can close more sales. You can use it together with your colleagues all at once, you receive notifications from new messages again all at once, so if one is busy, the other one can close the sell. HIGHLY recommended and it is free!! Thank you so much! Good luck in the business!

ДОКТОР ГЕОРГИ ПАШОВ ЕООД
Bulgaria
8 days using the app
May 6, 2024

This app is very awesome we can increase the customer traffic on our store. The best thing is that this app is free which we can use free of cost without any plan. I highly recommend it.

SAM Innovative
United Kingdom
24 days using the app

About this app

Launched

September 7, 2023

Languages

English

Works with

Facebook Messenger, Messenger, Email, iOS, Android, Live Chat

Built by Premio

About Premio

5.0 average rating

4 years building apps for the Shopify App Store

18 Jerusalem Blvd, 18 Jerusalem Blvd, Ashdod, 7752311, IL

Support

Send a message

hi@support.premio.io

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