Chatway Live Chat FAQ WhatsApp
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Live chat, helpdesk & FAQ app for live chat customer support. Live chat customer service & WhatsApp.
Provide customer service via live chat inbox widget, WhatsApp & FAQ. Offer customer service live chat help using Chatway live chat inbox. Support visitors using live chat canned responses. Using live chat inbox send offers based on past live chat conversations. Assign helpdesk chatbox agents to customer service conversations in your live chat box inbox. Offer customer support chat, WhatsApp & livechat inbox customer care experience. Our inbox live chat app is also available on Android & iOS
- Access Shopify cart, orders, coupons data & more through live chat support inbox
- Canned responses saved replies & FAQ for better live chat customer support
- Mobile apps for iOS & Android to live chat and provide customer support anywhere
- Chat buttons like WhatsApp, Facebook Messenger, Instagram, Telegram, phone, SMS
- Monitor inbox customer service chats & invite customer support chat agents
- Highlights
- Use directly in Shopify admin
- Works with the latest themes
Languages
English
Works with
- Facebook Messenger
- iOS
- Android
- Live Chat
Categories
Real-time messaging
Automated responses
Pricing
Free
Free
- 1 Agent
- Unlimited Chats
- FAQ in chat widget & Canned responses
- WhatsApp, Messenger, SMS, & chat buttons
- Facebook Messenger chat integration
- Live chat widget customization
- iOS & Android mobile chat applications
- 30 Days chat history
Pro
$15 / month
or $108/year and save 40%
- $9 per agent/month - invite your team
- Unlimited live chat history
- Live translation & multilingual widget
- Private notes for live chat & reminders
- Email integration
- Page targeting & country targeting
- Custom live chat icon
- Tags, custom data & segments
14-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (235)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for boosting conversion rates and enhancing customer satisfaction with features like real-time chat and an efficient FAQ system. It integrates seamlessly with Shopify, offers a user-friendly interface, and includes responsive customer service. The inbox feature simplifies managing communications, and mobile functionality supports notifications on the go. Customization options allow alignment with brand aesthetics, and a free plan supports small businesses.
I’m really happy with Chatway! Even though I’m still new to my store and focusing on gaining traction, the app has been super smooth and offers everything I need. The best part? It’s completely free! As a one-person “army” trying to get my business off the ground, I truly appreciate how easy Chatway is to use and that there are no monthly fees — a total lifesaver when money feels like it’s just disappearing at the start. Highly recommend! 11/10 Stars :)
The app works well and the inbox feature is great. My website performance has increased (the last chat app I had took up to many resources) but with Chataway I dont have this issue anymore.
All the chats are accessbile in your email inbox so you never miss a chat from your store. The support team is top notch and I am very satisfied with this app.
Chatway is a fantastic app that makes it super easy to manage live chat and connect with customers in real time. The setup was smooth, and the integration with my Shopify store worked perfectly. The team is responsive and helpful — highly recommend it if you're looking to boost customer engagement and support!
Support
App support provided by Premio.
Get supportResources
Launched
September 7, 2023
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