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I had some issues during installation but I will say that the customer support team was on top of it all! From Katrina to the Developer, they made sure my installation was a success. As a small business owner, I understand things don't always go as planned in the beginning stages. But, it is how you recover and correct the issues that sticks out to me. I want to thank the Customer Success Team and wish you the best with your app.
I misunderstood the free plan criteria about 500 visitors a month, thinking its 500 ppl who would be messaging me. Installed on 25 mar and by 4 apr, received an email and the app turned off on my website unless I upgraded. Basically what did the app do for me within these 2 weeks. No one sent a msg, no one asked anything. But because I reach a traffic of 500 visitors be it for a minute or 2, that counts. It's a ridiculous criteria. Maybe receiving 50 queries a month would have been a fairer criteria.
I'm sorry to hear you had a bad experience using Chaty :(
We're very clear about our pricing (on our listing and app pricing page). If you check it out, you'll see that the free app is available for 500 visitors per month, more than enough for small stores.
We can't base our pricing on "clicks" because your conversion rate depends on the quality of traffic you get to your store.
If you need any further assistance, we're always available to help :)
LINEのフローティングボタンを設置するためにこのアプリを導入しました。設定画面は英語でしたがビジュアル的にもわかりやすく使いやすかったです。設定時、ウィジェットがPC版では表示されるが、スマホ版では表示されない状況となりましたが、問い合わせのチャットで質問したところ、同日中に対応頂きアップデートされ、問題なく表示されるようになりました。Google翻訳を使用してのチャットでしたが、きちんと対応頂けたため、無事使用でき良かったと思います。
Really easy to install and so pleased with the result, my website now looks more dynamic and I am able to keep in touch with my customers.
I used this application and I'm very happy to use it. Great application and very good support I received from Karina.
Bisher klappt alles super und der Support hat sehr gut weitergeholfen. Sehr übersichtlicher Aufbau.
Chaty is a powerful and versatile chat add-on for Shopify that enhances customer communication and support.
With its user-friendly interface and comprehensive features,
Chaty streamlines interactions, boosts engagement, and increases conversions.
From customizable chat widgets to automated responses and real-time messaging, Chaty provides a seamless and efficient communication channel
between merchants and customers.
Whether it's answering FAQs, offering personalized recommendations, or resolving issues, Chaty delivers exceptional customer service. With its easy integration and extensive customization options, Chaty is a valuable tool for any Shopify store looking to improve customer satisfaction and drive sales.
Additionally, Chaty offers excellent customer support, ensuring that users receive prompt assistance and guidance whenever needed.
Their dedicated support team is knowledgeable, responsive, and helpful, making the overall experience with Chaty even more satisfactory.
Super blij mee. Ideaal dat dit via een app kan, zodat het voor iedereen super makkelijk te installeren is. Werkt als een trein.
My experience has been great. Customer service is extremely helpful. Fast responses and willing to enable bonus features. Thank you I really enjoy the app
Set up within a matter of minutes! You don't have to use all the app chats available either. Pick what works best for you and your buyers, fill in a few boxes, customize colors and trigger duration, and away you go!
P.S. Amazingly fast customer service response too! Bonus!