Shopify Checkout Blocks

When I first started using shopify I was able to create my own required custom check out field. Last year I was told the theme I was using was no longer supported and when I changed themes my custom fields disappeared and now I'm told I have to upgrade to plus in order to be able to have the same thing.

The app advertises itself as free, but in reality, it is not. On the Professional plan, you can only add blocks to the order tracking and thank you pages. If you want to add a block for something actually useful—like custom order notes from customers during checkout—you need the Pro plan, which costs $399. This critical detail is hidden before you install the app. If this is how Shopify and its app partners treat customers, I strongly recommend looking for alternatives.

totaal niet klantvriendelijk en zeer ingewikkeld

Changing the app to now charge $200 just for an upsell feature is not okay.

I cannot add a Static Block with a thank you message to my checkout. I am not on the Basic plan. It takes me to a section for customer subscriptions, and I can't save anything. Along with that, it says my thank you page is unpublished. I guess my existing thankyou and order status pages will just disappear entirely after 26 August.

The app was bought by shopify and then functionality was completely removed... plus the liquid logic does NOT work. We're talking about simple if statements, you can't even write a single rule even copying and pasting their examples in their "documentation".
This was a huge bait and switch, just look elsewhere.

With the basic plan, you're only able to add blocks to the thank you and order status pages, which feels pretty limited.

This app has a lot of potential to improve the checkout experience, but it seems like it's only available to businesses that are already successful.

So sad, I will stick to the legacy.

As a user of this application, I have encountered numerous problems while using it. One of the most frustrating things is the lack of an online chat feature. Whenever I need support, I have to wait for hours to get a response. Unfortunately, the support service is probably the worst that I have ever encountered. When I do get a response, it's usually just incomprehensible screenshots and messages stating that my request has been sent to the technical department.

One time, I spent my entire day trying to change the name of the delivery. However, I had to wait for hours just to get a response from the support team. Even after numerous requests, the problem persisted and nothing was done to resolve it. Eventually, they wrote that they would transfer the information about the problem to someone else, which was not helpful at all.

Overall, my experience with this application has been very negative, and I regret having purchased a plan for 1 year. I do not recommend it to anyone looking for a reliable and efficient application.

05/04/24

I am writing to express my concerns regarding continuous functionality issues with your application, which remain unresolved despite my previous communications with your support team. The most recent incident occurred on April 20th, and as of today, May 4th, I am still unable to access the essential functions of the application.

I have fulfilled my payment obligations for the promised service, yet the persistent issues have significantly hindered my ability to use the service effectively. This situation is impacting my store and I am extremely dissatisfied with the ongoing disruptions.

I urgently request a thorough investigation into these issues, a clear timeline for when they will be resolved, and a statement regarding compensation for the period the service has been unavailable or dysfunctional.

I appreciate your immediate attention to this matter and look forward to your prompt response.

Sincerely,
David H.
Filler Lux

BEWARE - now that Shopify has purchased this app there is ZERO support. I had to fight with the chat support to even convince them that this app was owned by Shopify . We have been having issues with this app since the first install and Shopify Plus has been totally incompetent. Now they said we need to hire an outside company to fix the issue. Shopify should never have purchased this app if they were not prepared to support it.

I need to have the Plus plan and pay over 2 300 $ per month to be able to edit the check out page. The place for up sales. Most people skip the cart, where we can ad stuff. Why is it only free to edit thank you page and order status page? As a very small company it's so important with every cent saved and added in up sales. Please make it possible to edit check out even as a small shop owner. I already pay for so many apps for features that should be basic in Shopify.