評價 (46)

整體評分
4.7
各級評分數量
  • 93% 的評分為 5 顆星
  • 2% 的評分為 4 顆星
  • 0% 的評分為 3 顆星
  • 2% 的評分為 2 顆星
  • 2% 的評分為 1 顆星
編輯時間:2024年5月4日

As a user of this application, I have encountered numerous problems while using it. One of the most frustrating things is the lack of an online chat feature. Whenever I need support, I have to wait for hours to get a response. Unfortunately, the support service is probably the worst that I have ever encountered. When I do get a response, it's usually just incomprehensible screenshots and messages stating that my request has been sent to the technical department.

One time, I spent my entire day trying to change the name of the delivery. However, I had to wait for hours just to get a response from the support team. Even after numerous requests, the problem persisted and nothing was done to resolve it. Eventually, they wrote that they would transfer the information about the problem to someone else, which was not helpful at all.

Overall, my experience with this application has been very negative, and I regret having purchased a plan for 1 year. I do not recommend it to anyone looking for a reliable and efficient application.

05/04/24

I am writing to express my concerns regarding continuous functionality issues with your application, which remain unresolved despite my previous communications with your support team. The most recent incident occurred on April 20th, and as of today, May 4th, I am still unable to access the essential functions of the application.

I have fulfilled my payment obligations for the promised service, yet the persistent issues have significantly hindered my ability to use the service effectively. This situation is impacting my store and I am extremely dissatisfied with the ongoing disruptions.

I urgently request a thorough investigation into these issues, a clear timeline for when they will be resolved, and a statement regarding compensation for the period the service has been unavailable or dysfunctional.

I appreciate your immediate attention to this matter and look forward to your prompt response.

Sincerely,
David H.
Filler Lux

Filler Lux™
美國
使用應用程式 4個月