Avis (32)
Affiner
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Par note
4/16/25
The new owner was very responsive and solved our problem with a few emails, replying within a few hours. They clearly have a high commitment to support.
We learned that the app was recently transitioning ownership which was causing an issue with the app and app support. We weren’t able to contact support for a few weeks. Once we made contact with the new owner, the support has been excellent. Thank you!
My original 1-star review follows to put this review in context and for transparency.
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4/9/25
We’ve been waiting 5 days for any response from support for a pressing issue. The support widget says “respond within a few hours”. We’re a paying customer since 2022. We submitted other support requests 15 and 13 days ago that also have no response.
I’m actually writing this review as yet another attempt to get support to reply to our problem.
After not receiving a response using the support widget from the app in Shopify after 3 days, I looked for other ways to reach support. In addition to direct email, I found several places where the app had support widgets or forms.
[list of URLS removed]
I will gladly update my review if support resumes. In January 2024, I received support responses within 8-36 hours, which is acceptable. The app has been working too.
I hope you're doing well!
I just saw your 1-star review and wanted to personally reach out and say how truly sorry I am for the frustration you've experienced. That’s definitely not the experience we want anyone to have.
A quick heads-up, this app was recently acquired by our company, Avocados Labs, on March 28th. We’re still in the process of migrating everything over, including support channels, which means your original message likely went to the previous owner. We expect everything to be fully transitioned by April 13th.
That said, I’d love to help you out right away! Just let me know what you need, and I’ll do my best to sort it out for you as quickly as possible.
Thanks so much for your patience and again, I’m really sorry for the trouble. I've already reached out to you through email (avocadoslab@gmail.com) so please respond at your earliest convenience.
Great and clear app with lots of important intuitive upsell functions. Support team is very responsive and always willing to help.
I reached out to the app's support team for help, but the lack of a timely and helpful response was disappointing. My question remained unanswered, prompting me to uninstall the app. It's frustrating when a single support experience can completely tarnish the usability of an app. Not recommended due to this slack support service.
Expecting a response within 40 minutes on a busy holiday week in a different time zone before deciding it’s not timely is quite rude. Hope your customers don't leave one star reviews if you don’t reply within 40 minutes. Best of luck this holiday season.
Checkout Promotions & Upsells is the real deal. Simple and easy to use, while still offering immense flexibility for promo triggers and setups. I would recommend this app to anyone that is not currently utilizing post purchase upsells. The pricing is clear and affordable, and you are missing out on potential revenue without this app. Gil has provided fast and thorough support on every inquiry I have submitted. Your only regret will be wishing you installed this app earlier.
It is difficult to choose an upsell app after the purchase. This one is really great, it allows you to add the offer to the previous order which no other app allows in native. The support is reactive
Merci
Karim
We've been really happy with Post Purchase Promotions! The founder is really responsive to feedback and happy to help with changes or issues. I'm excited to see this app continue to grow with new features and new promotions.
Outstanding! This app is able to add the post purchase into the original order, instead of a new order (this is a huge plus for us). The native integration with Shopify checkout works great and Gil is super fast to respond to help us get this set up.
Checkout Promotions is my favorite app for post purchase promotions. The developer is super receptive to feedback and very helpful, and the promotions convert really well for our store. I've recommended it for other stores, and it's always a hit. Keep up the good work!
We have tried a lot of upsell apps. Issues with other apps is they force you to use their payment providers or not offer paypal/afterpay etc AND they often don't edit the order but create an additional order which you have to combine later. Not this app. Solves all these issues Perfectly. Thanks Gil!
I've tried all the single click post purchase upsell apps and this one is the best. A lot of upsell apps on the market do not offer single click post purchase, the customer has to go back through checkout which is a total conversion killer. The ones that do offer it have crazy pricing structures. This app has the best pricing on the market and first rate responsive customer support.
