Avis (31)
Affiner
-
Par note
4/16/25
The new owner was very responsive and solved our problem with a few emails, replying within a few hours. They clearly have a high commitment to support.
We learned that the app was recently transitioning ownership which was causing an issue with the app and app support. We weren’t able to contact support for a few weeks. Once we made contact with the new owner, the support has been excellent. Thank you!
My original 1-star review follows to put this review in context and for transparency.
----
4/9/25
We’ve been waiting 5 days for any response from support for a pressing issue. The support widget says “respond within a few hours”. We’re a paying customer since 2022. We submitted other support requests 15 and 13 days ago that also have no response.
I’m actually writing this review as yet another attempt to get support to reply to our problem.
After not receiving a response using the support widget from the app in Shopify after 3 days, I looked for other ways to reach support. In addition to direct email, I found several places where the app had support widgets or forms.
[list of URLS removed]
I will gladly update my review if support resumes. In January 2024, I received support responses within 8-36 hours, which is acceptable. The app has been working too.
I hope you're doing well!
I just saw your 1-star review and wanted to personally reach out and say how truly sorry I am for the frustration you've experienced. That’s definitely not the experience we want anyone to have.
A quick heads-up, this app was recently acquired by our company, Avocados Labs, on March 28th. We’re still in the process of migrating everything over, including support channels, which means your original message likely went to the previous owner. We expect everything to be fully transitioned by April 13th.
That said, I’d love to help you out right away! Just let me know what you need, and I’ll do my best to sort it out for you as quickly as possible.
Thanks so much for your patience and again, I’m really sorry for the trouble. I've already reached out to you through email (avocadoslab@gmail.com) so please respond at your earliest convenience.
Super easy to use and powerful logic to display promotions to exactly who we want to. Exactly what we were looking for!
Top notch app which adds some extra to the average order each month. The team that build it are also really nice and responsive too which helps!
A great way to increase average order value! We installed this app a week ago, set up some product rules and it's off to the races. Works perfectly.
It's pretty simple: if you don't use this app, you are losing money. Period. Increase AOV, sell more products, and thrive. The only app I recommend to ANY brand. 40000/10!
I uninstalled this app after seeing an advert for another post purchase app. I'm back! Don't know what I was thinking when I was happy with this one anyway. This one is the best!
Great app, works pretty well, and the support is also very good! Really recommend it if you are looking to improve your AOV.
We've been really happy with Post Purchase Promotions! The founder is really responsive to feedback and happy to help with changes or issues. I'm excited to see this app continue to grow with new features and new promotions.
Amazing app, has grown our revenue significantly. The developer has always been super helpful and communicative. Can't say enough good things about this app!
Great app, started using it about 5 months ago. We are a small non-profit and our order number and sales started increasing substantially and almost used up the free limit of 50 orders. And then Gil decided to increase this limit to 100. I was so happy that I sent a thank you and got a quick response also informing me that I can get a NPO Shopify plan as a nonprofit. I didn't know that before. Very happy with this app, works excellent and is very customizable. Kudos!