The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
The app works well. The low score is because they've removed the ability to view analytics on the lower paid plan so I pay $120 a year and have no idea how it's performing. This is poor form!
I expected this app to be easy to use, but it is being a real pain. When I initially installed it and set it up, I could easily check the flow by going through a checkout. I had a few issues I tweaked but now I can't even get it to pop up.
I try using the share dialog preview and it just says something went wrong check the logs....
It's extremely frustrating knowing that it may be showing incorrectly to my live user base and not being able to test it in anyway. I have tried using incognito, different browsers different devices, and it only seems to pop up when it wants