ChinaDivision OrderFulfillment , 34 Rezensionen

I would give negative stars if I could. Utterly useless. We have worked with many fulfillment businesses over the years and this is by far the worst (and by a mile). Our experience with them has been a nightmare. The 5 star reviews are fake so don't take note. A business cannot have many horrible 1 star reviews and suddenly many 5 star reviews and nothing in between ( use your common sense!) I would not recommend. There are many other fulfillment options out there you should consider but please stay AWAY from china division they will destroy all the hard work you've put into your business.

Hello, A company managed by incompetents who made me live a nightmare. I made the mistake of trusting them and storing several thousand dollars of products in their warehouse and I quickly realized that absolutely nothing works properly at China Division. - the delivery of the packages takes MINIMUM 3 weeks, even up to months. - the tracking numbers do not work 3 times out of 4, they put you false tracking numbers without updating them so it is a real headache afterwards to know where the packages are. Your customers will not be able to recover the parcels or pay customs fees, so you will have lots of parcels lost in nature and / or returned at your expense in China. - there is absolutely no customer service able to help you, all the agents who worked for me were a bunch of incompetents who do not answer any email and do not care about your problems. And the only time they will respond is to apologize and make you believe that in the future, these problems will not occur but this is obviously manipulation and you will have the same problems again and again. - They will do anything to prevent you from getting out once you enter their system. If you want to get your stock out of their warehouse, they will force you to stay and try to discourage you from doing so. They even went so far as to add money that I had not added as a balance to make me decide to put inventory back into their warehouse. But once the packages are in their warehouse, they will tell you that it is a mistake and your account is at 0, so you are stuck, you have to add more money. - Several months after I stopped my activities with China Division, I still had 3 packages in their warehouse (worth about 300 usd) and still money in my balance, today I reconnected to see if the packages were still in their system but no, they simply disappeared, this means that these people have dumped my packages without even notifying me and this, probably because they are frustrated that I was out of their warehouse. - They transferred me 5 times from one agent to another in 6 months, the employees of this company are leaving one after the other. In short, they are just a bunch of incompetents. NEVER deal with China Divison, i lost trust from my customers and a LOT of money.

This should be more about a review to the service provided by China Devision, instead of the review of the app, since we only tried the app and found it's not fit our business model.
We have been using China Devision for about one year as a partner for collecting and shipping sample packages from China. We are impressed by the work ethic and nice personality of our contact, Phoebe. When there were issues, she helped us resolve them quickly and effectively, so that it seemed we do have a China Devision across the Pacific ocean. We appreciate it very much.
If your company is doing business with product producers in China, and need someone there to help in logistic and drop shipping, we highly recommend China Devision.

Great app! I highly recommend it to anyone trying to maximize their Shopify store!
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