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Beware of China Division's VIP Service: A Nightmare of Delays and Incompetence.
Our parcel, which was supposed to be a priority shipment, has been delayed for an astonishing three months. Despite the promises of expedited handling and superior service for VIP customers, the reality was far from what was advertised. After such an extended period, our shipment has gone missing, and China Division is refusing to take any responsibility, citing that the delay has exceeded their time of responsibility.
This level of service is unacceptable. Not only did we face an unreasonable delay, but the company’s refusal to address the issue or offer any compensation has left us in a frustrating and difficult position. Their lack of accountability and customer care is alarming.
What’s more, I suspect that many of the positive reviews about their service are fake. Based on our experience, it's hard to believe that these reviews reflect the true quality of their service. If you value your time and money, I strongly advise against using China Division’s services. The cost of their incompetence is high, and you may find yourself having to refund customers due to their poor handling and unresponsiveness.
China Division’s VIP service has proven to be a costly and frustrating mistake. Save yourself the trouble and look for a more reliable logistics provider.
Why is this app back on Shopify?! This company is destroying businesses! We still have no answers for where our inventory disappeared to. This app should be removed!
UPDATE: Even after having lost over $20,000 of our inventory they have been repeatedly asking us to "top up" our account, which we very reluctantly did because a new order came in. Well, 2 new problems now. We sent the money via PayPal with the link we used for years but now they won't accept it because it wasn't a "Friends and Family" transfer. They also won't return the money that was sent but said we need to contact PayPal. If it's not resolved today they will be reported for fraud. The second new problem is that they now lost more inventory! The new order that just came in was only for products that we were told are in inventory and not lost. Now they are saying some of this order is lost also. And now we are waiting again for an update. Shopify really should ban China Division and CN Storm from their platform. PayPal as well. --- China Division has destroyed our business. We have been stuck with them for years since getting our inventory out has been complicated. We found out this week that they have lost most of our inventory, worth tens of thousands of dollars, which means we are effectively out of business. I'm sure they will jump in the comments and say we aren't a client, which seems to be their way of dealing with angry customers. Our original rep Crystal was good to work with then we were moved to Chloe, who has been a real headache to deal with. We were recently moved to a new rep whose name I forget. In all fairness, I don't think the reps are the problem. This is a company rotten from the top down. I'll update the review if anything changes. Hopefully, they find our inventory, but we are being ghosted now. Oh, and the app is pretty much unusable. We have been having to upload orders manually in spreadsheets to fulfill orders.
ChinaDivision lost my products which cost a large sum of money. It took them months to investigate with which I got a reply “ the products were destroyed due to overdue fee’s “
My balance is still in the hundreds of USD
Which is now going to mediation court hearing.
Dishonest staff, no liability.
----- FAKE REVIEW BONANZA UPDATE - JULY 6 -----
ChinaDivision claims we have never been a customer of theirs. While our first instinct is to call this a stone cold lie, we should give them the benefit of the doubt - given their astounding level of incompetence, it is perfectly plausible that they have simply lost their records and don't know who their customers are/were.
As stated in original review, their 5-star reviews are fake. Bet your life. Consider the timing pattern:
April 20 - May 17, 2018 : six 5-star reviews over a 27 day period
< SEVEN MONTH GAP >
December 6 - December 8, 2018 : two 5-star reviews over a 3 day period
< SEVEN MONTH GAP >
July 26 - August 1, 2019 : four 5-star reviews over a 6 day period
< NINE MONTH GAP >
April 21 : two 5-star reviews on THE SAME DAY
Now comes the awkward part where we have to give the unbelievably incompetent devil his due: some of the 1-star reviews may also be fake.
The introduction of COVID-19 has no doubt taken what was already a complete shambles of an operation to previously unheard of levels of customer dissatisfaction, so more negative reviews are to be expected. Nevertheless, the recent influx seems unlikely, with a whopping six 1-star reviews in a single day. It seems more likely that this is an angry customer on a crusade.
So, has ChinaDivision been unfairly maligned? Of course not. They are a raging dumpster fire and if you choose to work with them you have nobody but yourself to blame when your business inevitably fails.
----- ORIGINAL REVIEW - MARCH 31 -----
They fuck up a lot. Just massive incompetence. They can't do what they say they can.
Oh and then they refuse to compensate for their fuckups even though it is in the contract.
I also suspect at least some of their positive reviews here are fake - notice how clustered the dates are. Why did everyone suddenly think they're amazing on July 26th?
We have conducted a survey on your comments and found that you have not used our services or registered on our website.
As we know, the root of the existence of a business is quality and service. Customer First, Service First, this is our eternal purpose. With this belief, we continue to strive to build a first-class management system and global delivery network to provide customers with free system docking, value-added services and related technical support. We have strong technical strength, industry-leading low error rate and competitive transportation price. As a result, we have gained a lot of customer support and promoted the rapid growth of our service scale and customer number year by year.
Since you have never used our services: 1. If you are from our stakeholders, we think that it is better to win the market by focusing on how to serve our customers well than by injecting negative comments on them. 2. If you are a malicious attacker and seek to obtain a huge amount of improper income in this way, we reserve the right to investigate your false statements. Thank you.
The worst ever, Dora is just useless, not professional at all and does understand s**t about anything. Giving useless pieces of advices, not respecting the customers.
Terrible.
Why can't you leave ZERO STARS? Milu and her team will astound you with their unique ability to loose your stock, loose your orders, and even send the wrong or incomplete orders to your customers. They are WELL TRAINED in the art of being COMPLETELY USELESS!
Dear Valued customer.
1.ChinaDivision is sincerely apologized to have brought you a bad experience .
2.ChinaDivisionwe has looked into this and found that there were sure some mis-understand .
3.The fact is as below :
Firstly,before your suppliers deliver products to ChinaDivision's warehouse ,ChinaDivision staff will always confirm with your manufacturers to make sure each product contains a sku barcode on it and will explain why it is important to do that .ChinaDivision scan each product before pack them to make sure no mix up orders. It happens that some customers who want to save some sku barcode fee and insist not to stick sku and promise if there is any mistake they themselves will be responsible for it so the staff has no choice but just to follow cusotmers' request . Any products with sku barcode will never be shipped wrongly . Our warehouse order managerment system will alarm if any product warehouse staff packed doesn't match the information of a certain order .
ChinaDivision investigated and got to know that your products had no sku barcode when delivery to ChinaDivision's warehouse .Your main products were Carbon Exhaust Pipe Set ,adaptors,other spare parts ,bicycle weel etc. ChinaDivision's warehouse staff need to help with assembling your products before packing and shipping it .
ChinaDivision staff always followed your request to pack and to ship your orders.From 7th.April 2020 to 5th.June.2020, ChinaDivision helpped you shipped about 29 orders in total .Most of them were DHL .During the COVID-19time , sometimes DHL's flight is tight , it took one or two days longer to show pick up information in DHL website ,you worried too much aout the parcels .You doulted parcels might be lost during tranportation but it turned out all parcels were delivered successful .
Secondly,ChinaDivision has WMS(warehouse management system) to make sure the stock in the user center is real time .ChinaDivision will also do stocktake from time to time especially before or after any customers' sales promotion to make sure stock in the warehouse matches the stock in the system.If Any stock is missing ,ChinaDivision will be responsible for it and compensate according to the signed letter of agreement
Thirdly,you paid money by paypal,.Even though we shipped orders for you but you applied for refund from paypal .
4.The solution is as below:
Firstly,make sure your supplier deliver products with sku barcode everytime.
Secondly,no matter which order fulfillment center you cooperate with,trust is important.
Thirdly,ChinaDivision's warehouse has 24 hours CCTV monitoring system, it has no chance to lose any stock
Next ,ChinaDivision buys insurance for the warehouse every year .All products stored inside are safe .If necessary, customers can even buy extra insurance about the inventory in ChinaDivision's warehouse .If any stock is lost,ChinaDivision will compensate according to the insurance terms.
5.ChinaDivision hereby promises as below:
ChinaDivision will Strengthen inventory management,standardize the packaging process,improve the frequency of communication to avoid mis-understanding etc and finally to improve the customer experience towards ChinaDivision order fulfillment services
UPDATE!
July 7th, It seems CN Storm are trying to patch their reputation by making excuses on these reviews!
Now they are saying we never were a customer! WE CERTAINLY WERE! Actually there is no way to review them without installing their app, and from memory they need to do this in the backend of Shopify in order for it to work.
SCAM SCAM SCAM!
This just re-affirms they have NO CLUE what they are doing.
Words cannot describe how completely incompetent this company is. BEWARE! DO NOT USE! Unless you want them to ruin your business.
IF I COULD WRITE A NEGATIVE STAR REVIEW I WOULD
We have conducted a survey on your comments and found that you have not used our services or registered on our website.
As we know, the root of the existence of a business is quality and service. Customer First, Service First, this is our eternal purpose. With this belief, we continue to strive to build a first-class management system and global delivery network to provide customers with free system docking, value-added services and related technical support. We have strong technical strength, industry-leading low error rate and competitive transportation price. As a result, we have gained a lot of customer support and promoted the rapid growth of our service scale and customer number year by year.
Since you have never used our services: 1. If you are from our stakeholders, we think that it is better to win the market by focusing on how to serve our customers well than by injecting negative comments on them. 2. If you are a malicious attacker and seek to obtain a huge amount of improper income in this way, we reserve the right to investigate your false statements. Thank you.
Terrible service, very slow and unreliable
I agree, Phoebe is the worst account manager ever, she can't be trusted
Beware !
****** UPDATE 11 November 20: China Division are now lying that they have not done business with us . The are doing this to all unfavourable reviews . We will contact shopify and provide all evidence in the hope that they can kick out this scam business ****This company should not be allowed to operate. They deserve 0 stars. They will destroy your business. DO NOT RISK your business or brand with these lying incompetent Muppets! They are beyond incompetent… from lost stock, fake tracking numbers and they pretty much lie about everything. Bottom line is they don’t care about your business they just want your money!
We have conducted a survey on your comments and found that you have not used our services or registered on our website.
As we know, the root of the existence of a business is quality and service. Customer First, Service First, this is our eternal purpose. With this belief, we continue to strive to build a first-class management system and global delivery network to provide customers with free system docking, value-added services and related technical support. We have strong technical strength, industry-leading low error rate and competitive transportation price. As a result, we have gained a lot of customer support and promoted the rapid growth of our service scale and customer number year by year.
Since you have never used our services: 1. If you are from our stakeholders, we think that it is better to win the market by focusing on how to serve our customers well than by injecting negative comments on them. 2. If you are a malicious attacker and seek to obtain a huge amount of improper income in this way, we reserve the right to investigate your false statements. Thank you.
Do NOT work with ChinaDivision!
You will lose a lot of money because they never offer you real tracking information, and your orders take multiple MONTHS to deliver - and that's if you're lucky.
Never work with Yumi Lin or Mozart, they'll IGNORE you everyday after you pay them. Stay away from this company.
You will inevitably get countless chargebacks from payment processors and they'll ban your accounts.
It's not worth it. Turn around and find a different fulfillment center.
Dear Valued customer.
1.ChinaDivision is sincerely apologized to have brought you a bad experience .
2. ChinaDivision's attitude is as below：
Firstly,since ChinaDivision has signed a letter of agreement before any customer who chooses to use order fulfillment service of ChinaDivision , ChinaDivision will obey strictly with the content listed in the letter of agreement to perform the duties and obligations during the whole order fulfillment process
Secondly,If there are any real problems ,ChinaDivision sure will communicate with customers and try to solve all of them
Thirdly, It is not reasonbale to seek malicious benefits through malicious reviews.ChinaDivision hopes that customers can communicate with ChinaDivision rationally and in a good faith rather than achieve the purpose of obtaining huge compensation through malicious attack .