ChinaDivision OrderFulfillment , 73 reviews

Overall rating
4.6
Counts per rating level
  • 70% of ratings are 5 stars
    51
  • 7% of ratings are 4 stars
    5
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
    1
  • 22% of ratings are 1 stars
    16
What merchants think

Feedback submitted

Merchants highly recommend this app for its efficient inventory management, product syncing, and order fulfillment, making it ideal for dropshipping and multi-vendor operations. It's praised for automating and streamlining processes, handling complex logistics, and offering features like automatic shipping speed mapping, bulk fulfillment, and order splitting. The app integrates seamlessly with Shopify, provides a user-friendly dashboard, and transparent reporting. Exceptional customer service, responsive support, and developer openness to feedback are also highlighted. Merchants note its ability to boost sales, optimize conversion rates, and reduce fraudulent orders.

Edited February 23, 2019

I have not used the app and was strictly working on fulfillment from a crowdfunding campaign via email correspondence as a brand new customer. I did not even know there was an app because my sales agent did not mention it and I found it after the order was completed so I can not speak to app functionality yet. I had several orders never reach my customers almost 4 months after shipping and getting help tracking packages was a slow and labored process. I would advise to make sure you can use this system self sufficiently because the customer support from China Division was poor for me in the later stages of fulfillment. Do a test order first and make sure the app works. Also I guess they have customer service self help center where you can log into an automated system online and track your own orders too. This resource was not made clear to me until 4 months later after everything had shipped. Having frustrated customers and no answers for them regarding missing packages was very disappointing. Get detailed instructions on automated customer service center features and how to use it, because that information was not made available to me and would have been potentially very helpful.

Reduce Our Use
United States
About 1 month using the app
1
1