ChinaDivision OrderFulfillment

Beware of China Division's VIP Service: A Nightmare of Delays and Incompetence.

Our parcel, which was supposed to be a priority shipment, has been delayed for an astonishing three months. Despite the promises of expedited handling and superior service for VIP customers, the reality was far from what was advertised. After such an extended period, our shipment has gone missing, and China Division is refusing to take any responsibility, citing that the delay has exceeded their time of responsibility.

This level of service is unacceptable. Not only did we face an unreasonable delay, but the company’s refusal to address the issue or offer any compensation has left us in a frustrating and difficult position. Their lack of accountability and customer care is alarming.

What’s more, I suspect that many of the positive reviews about their service are fake. Based on our experience, it's hard to believe that these reviews reflect the true quality of their service. If you value your time and money, I strongly advise against using China Division’s services. The cost of their incompetence is high, and you may find yourself having to refund customers due to their poor handling and unresponsiveness.

China Division’s VIP service has proven to be a costly and frustrating mistake. Save yourself the trouble and look for a more reliable logistics provider.

Ease of creating labels. Thumbnail image of each product in the order. Choice of carriers. ChinaDivision OrderFulfillment points out customers who placed orders shipping to same customer/address so I can bundle them together. Customer Support is amazing.

The app is very responsive, and there was a missing feature in the process (the ability to add a CC email), which they implemented within 24 hours.

Fast and reliable, but pricey. I ordered some jeans from a company that ships from China. However, it's really expensive because I had to pay about 25 bucks to UPS for customs fees and then another 20 bucks to have them shipped from their warehouse in China to my warehouse in the U.S. The jeans did arrive perfectly, though.

Customer service is fantastic, and the app runs flawlessly. They can seamlessly coordinate with the warehouse system, even when not in use or needing to change SKUs. You know, keeping consistency in large warehouses with a lot of SKUs on the server is really challenging