Collect qualitative feedback
Collect not just numbers, gather full answers, hear the voice of an individual customer
NPS on-site or via email
Analyze insights and feedback on different stages of the customer journey
Configurable to meet your need
Match your branding and alter your question to meet your needs
About Chirpy.ai Automated NPS
About Automated NPS Surveys by Chirpy.ai
Works with Shopify Plus
Survey users for FREE. Install in a matter of seconds and start getting critical feedback from your customers via our automated NPS surveys.
Customizable questions ensure you can get the information you need to optimize your shopping experience.
Dig deeper. Segment your customers with customizable filtered attributes to break down your customer feedback and understand what makes a happy customer for your business.
Based on NPS - a proven metric for tracking customer loyalty
An NPS ®, or Net Promoter ® Score, survey measures customer loyalty by asking a single question: How likely is it that you would recommend our company/product/service to a friend or colleague? Customers can score from 0 (not at all likely) to 10 (extremely likely).
Customers who respond between 9 and 10 are considered Promoters. These loyal customers are your brand advocates.
Scores 7 - 8 reveal Passive customers. They are satisfied with the product or service at this moment but can switch to the competitor at any time.
Responds with a score of 0 to 6 relate to Detractors. They are highly unsatisfied and can screw up company reputation through negative word-of-mouth.
NPS is a great way to understand your customers. Everyone has a story, and the vast majority of stories go untold. NPS surfaces feedback from people who you might not have otherwise heard from.
Want to chat? We love to hear from our customers