Chizy: AI Chatbot & Live Chat

We are genuinely impressed with Chizy AI Chatbot. Even within the first 1–2 hours of using the app, it became clear that this is one of the most promising chatbot solutions we have seen on Shopify.

The setup is intuitive, the chatbot performs remarkably well, and the overall quality already feels very advanced. What impressed us most is how much potential this app has, especially if deeper shop learning, third-party app recognition, tracking intelligence, and return-related features continue to be expanded.

For us, this is not just a useful support tool, but something that can genuinely improve customer experience and reduce workload at the same time. That combination is incredibly valuable.

The team also seems very engaged and open to feedback, which makes a huge difference. If Chizy continues developing in this direction, it has the potential to become one of the very best chatbot solutions available on Shopify.

Highly recommended.

gracias a AI chatbot & AI Agents puedo decir que con ella uno trabaja mejor, tiene buena atención al cliente y para–Ally's Store mi primera tienda en su lanzamiento responde a todas las preguntas a los clientes, otra es que tiene de una importante el agregar productos al carrito eso me encanta de ella.

I don't recommend it! The site takes 20 seconds longer to load on the mobile version, and the app puts a lot of strain on the site and doesn't work correctly.

Test it on a different site than the live version, otherwise you could ruin your conversion rate.

I've used Clarity and other chat agents and not been very impressed with them. This one however learns your products, has the ability to have additional knowledge added, and fully customizable. Combine that with the factor that it was easy to setup in under 10 minutes it was a life changer. Thankyou Chizy from the Paddle and Pour Team!

Amazing app...and it's free. I was using another chat app, but got curious about AI apps and this is great. It scans your website and prepares itself with all the knowledge.

You can also add more knowledge as you go, for things that may not be on your website. We have a 'real' store also and hold workshops there so some people may have questions about that so I found it really helpful that I can add my own information to be processed by the AI when replying to customers.

10/10 from me.

We’ve tested several AI chatbot solutions for our store, and has honestly been one of the best support experiences we’ve had with any Shopify app.

What impressed us most is not only the chatbot itself, but the team behind it. They are incredibly responsive, open to feedback, and genuinely committed to improving the product based on merchant needs.

During our setup, we shared advanced use cases related to our customer service workflow with , Click & Collect order statuses, AI knowledge training, and cart/theme integration. The Chizy team listened carefully, escalated technical issues quickly, and fixed important functionality on our store, including cart refresh issues and order fulfillment status interpretation, in a very short time.

What really stands out is that they don’t just provide standard support replies, they actually collaborate with you to make the product better. They took our technical suggestions seriously, reviewed Shopify GraphQL logic we shared, and implemented fixes that made the chatbot much more accurate for our business.

The app has huge potential, and if they continue at this pace, it can become one of the strongest AI customer service tools in the Shopify ecosystem.

Highly recommended, especially for merchants looking for a team that truly listens, acts fast, and keeps improving.

5 stars from us.

The chatbot was easy to train and Jade from support was very helpful. They even give you suggestions on how to improve customer experience when using the chat. They fixed everything for me! It took me a while to choose which AI chatbot to go with and I'm glad I chose Chizy.

Dit is echt een goede oplossing als je opzoek bent naar een proffesionele ai chatbot. Je kunt de ai goed trainen door de benodige informatie te voeden. Aanpassingen zijn gemakkelijk te maken. Grootste plusplunt is de support die Chizy heeft, wij hadden wat vragen en die werden binnen minuten opgelost, echt top!

Great app with excellent support. Jade was super helpful — noticed a CSS conflict with my theme causing the chat input to turn black on hover, and offered to fix it with custom code. Quick response time and clear communication. Appreciate the hands-on onboarding.

LOVE this app! I want to create trust mechanisms in my store throughout the experience. The app set-up took 5 minutes, and it is perfect! If I have any question at all, Jade has been there to take it on. What is great about Jade, not only does she answer my questions, but she also thinks about the next 5 steps ahead. Thanks Jade & team!