Chizy: AI Chatbot & Live Chat
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I don't recommend it! The site takes 20 seconds longer to load on the mobile version, and the app puts a lot of strain on the site and doesn't work correctly.
Test it on a different site than the live version, otherwise you could ruin your conversion rate.
Hi there,
Following up on our earlier discussion, we tried reaching you by email but haven’t received a response yet.
We’ve conducted a detailed review of your store’s performance and would like to share our findings with you.
First of all, I’m truly sorry for the inconvenience caused by the performance concerns. We fully understand how important site speed is for customer experience.
After carefully analyzing the data, it appears that the Chizy app is not the main factor affecting your store’s performance.
Your current performance score is 45: https://pagespeed.web.dev/analysis/https-iplantbased-ae/8lcmci0k05?form_factor=mobile
Compared to the previous score of 34: https://pagespeed.web.dev/analysis/https-iplantbased-ae/bqvvfipsl4?form_factor=mobile
We can see significant changes in the critical (red) performance factors, mainly related to scripts from Klaviyo, Facebook, and Instagram:
Score 34: https://prnt.sc/ECmU0DqazCp4
Score 45: https://prnt.sc/qINVTREljjdW
Chizy only appears in the warning (yellow) section, which has a much lower impact on performance: https://prnt.sc/-de7ikDDu-XZ
--> We will continue optimizing our app to reduce any impact further, but based on this analysis, Chizy is not the primary cause of the low performance score.
Regarding the observation that “loading speed reduced by 20 seconds after disabling Chizy,” this is likely related to browser caching.
On the first load, resources (including Chizy) are not cached, so it takes longer.
On subsequent loads, cached resources significantly reduce loading time, which can create the impression that disabling an app improved performance.
We are continuously working to optimize Chizy and would truly appreciate another opportunity to support your store. If you’re open to trying Chizy again, we will surely re-evaluate performance together and ensure it’s optimized as much as possible for your setup.
Please don’t hesitate to share any further concerns - we’ll do our best to address them.
Best,
I've used Clarity and other chat agents and not been very impressed with them. This one however learns your products, has the ability to have additional knowledge added, and fully customizable. Combine that with the factor that it was easy to setup in under 10 minutes it was a life changer. Thankyou Chizy from the Paddle and Pour Team!
Amazing app...and it's free. I was using another chat app, but got curious about AI apps and this is great. It scans your website and prepares itself with all the knowledge.
You can also add more knowledge as you go, for things that may not be on your website. We have a 'real' store also and hold workshops there so some people may have questions about that so I found it really helpful that I can add my own information to be processed by the AI when replying to customers.
10/10 from me.
We are genuinely impressed with Chizy AI Chatbot. Even within the first 1–2 hours of using the app, it became clear that this is one of the most promising chatbot solutions we have seen on Shopify.
The setup is intuitive, the chatbot performs remarkably well, and the overall quality already feels very advanced. What impressed us most is how much potential this app has, especially if deeper shop learning, third-party app recognition, tracking intelligence, and return-related features continue to be expanded.
For us, this is not just a useful support tool, but something that can genuinely improve customer experience and reduce workload at the same time. That combination is incredibly valuable.
The team also seems very engaged and open to feedback, which makes a huge difference. If Chizy continues developing in this direction, it has the potential to become one of the very best chatbot solutions available on Shopify.
Highly recommended.
Dit is echt een goede oplossing als je opzoek bent naar een proffesionele ai chatbot. Je kunt de ai goed trainen door de benodige informatie te voeden. Aanpassingen zijn gemakkelijk te maken. Grootste plusplunt is de support die Chizy heeft, wij hadden wat vragen en die werden binnen minuten opgelost, echt top!
Great app with excellent support. Jade was super helpful — noticed a CSS conflict with my theme causing the chat input to turn black on hover, and offered to fix it with custom code. Quick response time and clear communication. Appreciate the hands-on onboarding.
I have probably tested 10 AI chatbots, and by far this one's the best for our business. I like the ability to add common customer questions so the AI can answer as many as possible. It's actually done a very good job of pulling information from our website and from the information we already have out there.
We would like to see them add Facebook and Instagram.
Great product and great support. The AI works really well, but stay on top of it you will have to train it. a
This app works really well, and the AI is very advanced. The app is really easy to use, and customer support is very helpful. They have helped me set up my AI and chat box as I have needed and response time is very reasonable. I would definitely recommend this app if you are looking to help your customer with live hat or quick answers.
Werkt tot nu toe goed en easy to install met een snelle support
