Chizy: AI Chatbot & Live Chat
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I don't recommend it! The site takes 20 seconds longer to load on the mobile version, and the app puts a lot of strain on the site and doesn't work correctly.
Test it on a different site than the live version, otherwise you could ruin your conversion rate.
Hi there,
Following up on our earlier discussion, we tried reaching you by email but haven’t received a response yet.
We’ve conducted a detailed review of your store’s performance and would like to share our findings with you.
First of all, I’m truly sorry for the inconvenience caused by the performance concerns. We fully understand how important site speed is for customer experience.
After carefully analyzing the data, it appears that the Chizy app is not the main factor affecting your store’s performance.
Your current performance score is 45: https://pagespeed.web.dev/analysis/https-iplantbased-ae/8lcmci0k05?form_factor=mobile
Compared to the previous score of 34: https://pagespeed.web.dev/analysis/https-iplantbased-ae/bqvvfipsl4?form_factor=mobile
We can see significant changes in the critical (red) performance factors, mainly related to scripts from Klaviyo, Facebook, and Instagram:
Score 34: https://prnt.sc/ECmU0DqazCp4
Score 45: https://prnt.sc/qINVTREljjdW
Chizy only appears in the warning (yellow) section, which has a much lower impact on performance: https://prnt.sc/-de7ikDDu-XZ
--> We will continue optimizing our app to reduce any impact further, but based on this analysis, Chizy is not the primary cause of the low performance score.
Regarding the observation that “loading speed reduced by 20 seconds after disabling Chizy,” this is likely related to browser caching.
On the first load, resources (including Chizy) are not cached, so it takes longer.
On subsequent loads, cached resources significantly reduce loading time, which can create the impression that disabling an app improved performance.
We are continuously working to optimize Chizy and would truly appreciate another opportunity to support your store. If you’re open to trying Chizy again, we will surely re-evaluate performance together and ensure it’s optimized as much as possible for your setup.
Please don’t hesitate to share any further concerns - we’ll do our best to address them.
Best,
so far so good.. wanted a simple option to help customers find info they need. Working on training it up properly to get it to spit out the info I want it to. Already better than the last one I tried and think it will be great with a bit of tweaking.
We’ve tested several AI chatbot solutions for our store, and has honestly been one of the best support experiences we’ve had with any Shopify app.
What impressed us most is not only the chatbot itself, but the team behind it. They are incredibly responsive, open to feedback, and genuinely committed to improving the product based on merchant needs.
During our setup, we shared advanced use cases related to our customer service workflow with , Click & Collect order statuses, AI knowledge training, and cart/theme integration. The Chizy team listened carefully, escalated technical issues quickly, and fixed important functionality on our store, including cart refresh issues and order fulfillment status interpretation, in a very short time.
What really stands out is that they don’t just provide standard support replies, they actually collaborate with you to make the product better. They took our technical suggestions seriously, reviewed Shopify GraphQL logic we shared, and implemented fixes that made the chatbot much more accurate for our business.
The app has huge potential, and if they continue at this pace, it can become one of the strongest AI customer service tools in the Shopify ecosystem.
Highly recommended, especially for merchants looking for a team that truly listens, acts fast, and keeps improving.
5 stars from us.
The chatbot was easy to train and Jade from support was very helpful. They even give you suggestions on how to improve customer experience when using the chat. They fixed everything for me! It took me a while to choose which AI chatbot to go with and I'm glad I chose Chizy.
Great product and great support. The AI works really well, but stay on top of it you will have to train it. a
LOVE this app! I want to create trust mechanisms in my store throughout the experience. The app set-up took 5 minutes, and it is perfect! If I have any question at all, Jade has been there to take it on. What is great about Jade, not only does she answer my questions, but she also thinks about the next 5 steps ahead. Thanks Jade & team!
gracias a AI chatbot & AI Agents puedo decir que con ella uno trabaja mejor, tiene buena atención al cliente y para–Ally's Store mi primera tienda en su lanzamiento responde a todas las preguntas a los clientes, otra es que tiene de una importante el agregar productos al carrito eso me encanta de ella.
The branding customization is great, you can add your logo and image to the chat widget so it actually feels like your store. I also like the pre-set suggested questions for common inquiries, and the WhatsApp and email buttons are right there for when customers need a real person — huge deal for the Brazilian market.
Tested the AI with my product catalog and knowledge base and the answers were on point. The best surprise though was the conversation summaries in the dashboard — each chat gets condensed into a quick overview automatically, so you don't have to read every message.
Only been using it for a day but it already feels like a solid, well-rounded tool. Recommended.
Dit is echt een goede oplossing als je opzoek bent naar een proffesionele ai chatbot. Je kunt de ai goed trainen door de benodige informatie te voeden. Aanpassingen zijn gemakkelijk te maken. Grootste plusplunt is de support die Chizy heeft, wij hadden wat vragen en die werden binnen minuten opgelost, echt top!
We are genuinely impressed with Chizy AI Chatbot. Even within the first 1–2 hours of using the app, it became clear that this is one of the most promising chatbot solutions we have seen on Shopify.
The setup is intuitive, the chatbot performs remarkably well, and the overall quality already feels very advanced. What impressed us most is how much potential this app has, especially if deeper shop learning, third-party app recognition, tracking intelligence, and return-related features continue to be expanded.
For us, this is not just a useful support tool, but something that can genuinely improve customer experience and reduce workload at the same time. That combination is incredibly valuable.
The team also seems very engaged and open to feedback, which makes a huge difference. If Chizy continues developing in this direction, it has the potential to become one of the very best chatbot solutions available on Shopify.
Highly recommended.
