Chizy: AI Chatbot & AI Agents

Hi there,

Following up on our earlier discussion, we tried reaching you by email but haven’t received a response yet.

We’ve conducted a detailed review of your store’s performance and would like to share our findings with you.

First of all, I’m truly sorry for the inconvenience caused by the performance concerns. We fully understand how important site speed is for customer experience.

After carefully analyzing the data, it appears that the Chizy app is not the main factor affecting your store’s performance.
Your current performance score is 45: https://pagespeed.web.dev/analysis/https-iplantbased-ae/8lcmci0k05?form_factor=mobile
Compared to the previous score of 34: https://pagespeed.web.dev/analysis/https-iplantbased-ae/bqvvfipsl4?form_factor=mobile

We can see significant changes in the critical (red) performance factors, mainly related to scripts from Klaviyo, Facebook, and Instagram:
Score 34: https://prnt.sc/ECmU0DqazCp4
Score 45: https://prnt.sc/qINVTREljjdW

Chizy only appears in the warning (yellow) section, which has a much lower impact on performance: https://prnt.sc/-de7ikDDu-XZ

--> We will continue optimizing our app to reduce any impact further, but based on this analysis, Chizy is not the primary cause of the low performance score.

Regarding the observation that “loading speed reduced by 20 seconds after disabling Chizy,” this is likely related to browser caching.
On the first load, resources (including Chizy) are not cached, so it takes longer.
On subsequent loads, cached resources significantly reduce loading time, which can create the impression that disabling an app improved performance.

We are continuously working to optimize Chizy and would truly appreciate another opportunity to support your store. If you’re open to trying Chizy again, we will surely re-evaluate performance together and ensure it’s optimized as much as possible for your setup.

Please don’t hesitate to share any further concerns - we’ll do our best to address them.

Best,