Cin7 Omni

Terrible customer service. Look for another provider.
Just like other reviewers, we've waited weeks or months for a simple response, some of them being critical. Furthermore, we've had to look at alternative solutions for 3PL implementation, and we were still charged for the implementation fee, despite cancelling the deployment after 3 months of waiting. Looking for a refund now, which no one, CS or accounts have responded to as of yet. Look elsewhere.

Terrible experience. We have been trying to get up and running for 4 months. The onboarding specialists have no idea what they are doing and the system itself is not user-friendly or intuitive. Still waiting for assistance. Two different onboarding specialists have both left the company leaving us hanging. Meanwhile, they are happy to charge us every month. NOT impressed.

Absolutely did not work. Spent around 4k and almost eight months for the product to fail to deliver on the simplest tasks, and spent 2K on scanners RECCOMMENDED by the CIN7 tech support, only to have them tell us later they're incompatible with the program. Inept, a joke, stay away.

Absolutely the worst customer service of any software we have ever worked with. They will keep blaming you, not respond to any support tickets and you will end up paying thousands of dollars and spend months in implementation for an inaccurate software. They have so many integration issues/bugs and it's way too complicated for a small-medium size business. Because of the software's issues we had delayed shipments on Amazon and Shopify which caused our account health to drop and made for angry customers. It simply won't sync the orders correctly and they will keep saying it's your fault for not reviewing their "academy" videos which is just ridiculous to ask that after we paid $1,500 for implementation. So mad that we chose to go with this software and will strongly advise you to look for other alternatives. This will NOT make your life easier at all. Quite the opposite. I had high hopes but I cancelled the subscription (which was a process as well) one month after going live and after spending 4 months in implementation. Save your time and money.

Hi we are new to Cin7, using it only for a few weeks now. We have experienced lots of problems in a very short time. We have it connected to Shopify. We have found that Cin7 has been deleting variants from shopify. The whole product doesn't disappear but say out of 16 size and colour variants all but one will be deleted. We've also found a few products in shopify where just the image is missing now. Is anyone else experiencing these issues?

Difficult to implement, not intuitive or user-friendly at all. We paid thousands for onboarding, which they were not able to provide as we discovered we would need to make extensive time-consuming updates to our products within Shopify before we could even import them into Cin7 - this was not evident before we signed up. Cin7 responded to this by pointing out that we're contractually obliged to keep paying them whether we're using the software or not (we never started using it, as we couldn't onboard our data) and they refused any sort of refund or concession. They could not care less about customers. There are far better apps which integrate seamlessly with Shopify for far less money. I greatly regret wasting money on Cin7.

We have been using this CIN7 x Shopify for 6 months and its super easy to use and maintain. Highly recommended!!

Great app.
We have used the Cin7 app across multiple stores and find it makes our business more stremline and automated.