Cin7 Omni

Hi
I was very happy with the app, however one of the smartest guy closed the phone support which has been a nightmare for my team when we have small or big problem to solve. Now we have to use the chat which is minimum takes 1 hour to get some answer. Worst management ever, I sent multiple emails to find what happened with my tickets pending never got an answer. DO NOT GET THIS APP I regret my decision to move from my last software. You can do a quick test please call 02 8074 2988 even if you want to reach the sales team you cannot do it!!!!!

Terrible customer service. Look for another provider.
Just like other reviewers, we've waited weeks or months for a simple response, some of them being critical. Furthermore, we've had to look at alternative solutions for 3PL implementation, and we were still charged for the implementation fee, despite cancelling the deployment after 3 months of waiting. Looking for a refund now, which no one, CS or accounts have responded to as of yet. Look elsewhere.

Terrible experience. We have been trying to get up and running for 4 months. The onboarding specialists have no idea what they are doing and the system itself is not user-friendly or intuitive. Still waiting for assistance. Two different onboarding specialists have both left the company leaving us hanging. Meanwhile, they are happy to charge us every month. NOT impressed.

Absolutely did not work. Spent around 4k and almost eight months for the product to fail to deliver on the simplest tasks, and spent 2K on scanners RECCOMMENDED by the CIN7 tech support, only to have them tell us later they're incompatible with the program. Inept, a joke, stay away.

Absolutely the worst customer service of any software we have ever worked with. They will keep blaming you, not respond to any support tickets and you will end up paying thousands of dollars and spend months in implementation for an inaccurate software. They have so many integration issues/bugs and it's way too complicated for a small-medium size business. Because of the software's issues we had delayed shipments on Amazon and Shopify which caused our account health to drop and made for angry customers. It simply won't sync the orders correctly and they will keep saying it's your fault for not reviewing their "academy" videos which is just ridiculous to ask that after we paid $1,500 for implementation. So mad that we chose to go with this software and will strongly advise you to look for other alternatives. This will NOT make your life easier at all. Quite the opposite. I had high hopes but I cancelled the subscription (which was a process as well) one month after going live and after spending 4 months in implementation. Save your time and money.

Difficult to implement, not intuitive or user-friendly at all. We paid thousands for onboarding, which they were not able to provide as we discovered we would need to make extensive time-consuming updates to our products within Shopify before we could even import them into Cin7 - this was not evident before we signed up. Cin7 responded to this by pointing out that we're contractually obliged to keep paying them whether we're using the software or not (we never started using it, as we couldn't onboard our data) and they refused any sort of refund or concession. They could not care less about customers. There are far better apps which integrate seamlessly with Shopify for far less money. I greatly regret wasting money on Cin7.