Cin7 Omni , 26 reviews

Horrible. Cin7 today (6/6/2023) enacted a policy where data from our wholesale (not personal) Shopify channels is deleted after 30 days without so much as a heads up. This means that for a software that is quite literally the core of our business, Sales Invoices are gone, CRM data has disappeared, and the support team is blaming Shopify, but Shopify has no knowledge of what Cin7 enacted or why. Not only is this infuriating that they can "play" with data with such a blatant disregard, but can top that with pointing the finger at someone else, is one of the most inept things I've ever seen.

Cin7 x Shopify Order routing is lacking in logic.
Sales Orders from Shopify -> Cin7 cannot map on Shopify Inventory location, only Sales Channel.

For example: if you have an order from your Shopify POS, eg a retail store, but the order is to be dispatched by your warehouse.
Sales Channel: retail store
Inventory Location: warehouse

The order can only map based on Sales Channel to Cin7.
So in this scenario, when your order comes into Cin7, it maps to the retail store, instead of the warehouse.
So your inventory will be out of sync.

Cin7 needs to develop more options/logic into their integration for order routing to allow their users to take full advantage of the Shopify omni capabilities. Ie - just be able to sell product from multiple inventory locations.

Considering at least 70% of Cin7 users are on Shopify, it is a striking incapability of the integration.

Theoretically a good service, except it breaks frequently. Randomly it won't push inventory to Shopify or Amazon.
Most frustrating of all is the "customer service"... it takes 36 or more hours to hear back... if they reply to a ticket. A couple years ago they had live chat, but took that away.
The last problem is the onboarding process. It is about a 3 hour process, but they drag it into a 4 week ordeal (one call per week), so that you're so time invested in the process that backing out is too much hassle. And they charge you the $500+ monthly fee for that month too.

The CIN7 app has lacked the feature of importing Shopify order tags for over 4 years, which is quite frustrating for users who rely on these tags to categorize orders and run reports. They have no plans to implement this in the future and without this feature, it becomes impossible to track orders with specific tags or run reports based on these tags. Even worse, the app does not provide any option to view tags within CIN7, which adds to the inconvenience. Given the high cost of the app, it is surprising that such a basic feature is missing. It would be great if the developers could address this issue and introduce this feature in the app to make it more user-friendly and efficient. Overall, while the app has its benefits, this missing feature is a significant drawback for users who depend on Shopify order tags.

Do not consider Cin 7. We have been punished by them for the last 5 years. Cin 7 will randomly perform updates that will disrupt your other connections. Their technical support and customer service is non-existent and they take weeks to respond to urgent support emails.

I've used cin 7 now for over 4 years, and I would not recommend it to anyone. The support is nonexistent, the only way you can get help it by saying you will only speak to a manager, If you leave a support ticket, no one will get back to you. The software itself doesn't work, it's broken. It has all the features you need and want but they are half-built with bugs and issues. We are trying to find another inventory but are struggling to find one that can cover all our needs. Every new software company we speak to says that people coming from cin 7 have all the same issues. Don't do it to yourself trust me. Danny Ing do you ever read these reviews? At what point are you going to fix your software and listen to your customers?

Long time cin7 user - these past 5 months have been an absolute nightmare. Technical problems such as not being able to update prices without the app deleting your own variants! Not being able to remap and add new variants, not being able to update stock. Absolutely got not no business being on this app store. They cannot perform the bare minimum for inventory control without having a huge down time of weeks to months.

We've been on Cin7 for 6 years. Although it was a terrible onboarding process because the Cin7 onboarder didn't know enough to do his job, Cin7 eventually proved to be a good tool. That has now come to a screetching halt. Customer service is impossible. Tickets are the only vehicle to get an issue reported. But, they don't look at the tickets. They don't turn chat on. They don't have a phone number. The platform has more glitches every other week. We are planning to move on from Cin7. Whoever is in charge, they should be fired.

If you're looking at a high-powered software for inventory management, run. This software has cost me thousands of dollars and takes up more of my staff's time than actual work. It does not function properly - even BASIC functions. Customer support is relatively non existent on email. When you submit cases, they go unanswered. This was one of the worst decisions I made in my 9 years of ownership.

By far the worst customer service of any business i have used dealt with! They dont have a phone service and their chat is always down and when you finally get through it takes weeks for them to solve the issue. There is constant bugs or parts of the system are down that have thrown out our stock levels and caused other issues. So we end up selling items that we are out of stock in or underselling because it takes stock offline without anyone noticing. I have used them for both woo commerce and Shopify for the last few years and noticed no improvement.