Cin7 Omni

Cin7 x Shopify Order routing is lacking in logic.
Sales Orders from Shopify -> Cin7 cannot map on Shopify Inventory location, only Sales Channel.

For example: if you have an order from your Shopify POS, eg a retail store, but the order is to be dispatched by your warehouse.
Sales Channel: retail store
Inventory Location: warehouse

The order can only map based on Sales Channel to Cin7.
So in this scenario, when your order comes into Cin7, it maps to the retail store, instead of the warehouse.
So your inventory will be out of sync.

Cin7 needs to develop more options/logic into their integration for order routing to allow their users to take full advantage of the Shopify omni capabilities. Ie - just be able to sell product from multiple inventory locations.

Considering at least 70% of Cin7 users are on Shopify, it is a striking incapability of the integration.

The CIN7 app has lacked the feature of importing Shopify order tags for over 4 years, which is quite frustrating for users who rely on these tags to categorize orders and run reports. They have no plans to implement this in the future and without this feature, it becomes impossible to track orders with specific tags or run reports based on these tags. Even worse, the app does not provide any option to view tags within CIN7, which adds to the inconvenience. Given the high cost of the app, it is surprising that such a basic feature is missing. It would be great if the developers could address this issue and introduce this feature in the app to make it more user-friendly and efficient. Overall, while the app has its benefits, this missing feature is a significant drawback for users who depend on Shopify order tags.

Do not consider Cin 7. We have been punished by them for the last 5 years. Cin 7 will randomly perform updates that will disrupt your other connections. Their technical support and customer service is non-existent and they take weeks to respond to urgent support emails.

Pros: Systems integrate well together, you don't encounter many issues. A great system to manage your inventory, especially doe small businesses. Cons: When you do encounter an issue, their service team can take weeks to get back to you and get the issue resolved.

I've used cin 7 now for over 4 years, and I would not recommend it to anyone. The support is nonexistent, the only way you can get help it by saying you will only speak to a manager, If you leave a support ticket, no one will get back to you. The software itself doesn't work, it's broken. It has all the features you need and want but they are half-built with bugs and issues. We are trying to find another inventory but are struggling to find one that can cover all our needs. Every new software company we speak to says that people coming from cin 7 have all the same issues. Don't do it to yourself trust me. Danny Ing do you ever read these reviews? At what point are you going to fix your software and listen to your customers?