Cin7 Omni

Theoretically a good service, except it breaks frequently. Randomly it won't push inventory to Shopify or Amazon.
Most frustrating of all is the "customer service"... it takes 36 or more hours to hear back... if they reply to a ticket. A couple years ago they had live chat, but took that away.
The last problem is the onboarding process. It is about a 3 hour process, but they drag it into a 4 week ordeal (one call per week), so that you're so time invested in the process that backing out is too much hassle. And they charge you the $500+ monthly fee for that month too.

Horrible. Cin7 today (6/6/2023) enacted a policy where data from our wholesale (not personal) Shopify channels is deleted after 30 days without so much as a heads up. This means that for a software that is quite literally the core of our business, Sales Invoices are gone, CRM data has disappeared, and the support team is blaming Shopify, but Shopify has no knowledge of what Cin7 enacted or why. Not only is this infuriating that they can "play" with data with such a blatant disregard, but can top that with pointing the finger at someone else, is one of the most inept things I've ever seen.

The CIN7 app has lacked the feature of importing Shopify order tags for over 4 years, which is quite frustrating for users who rely on these tags to categorize orders and run reports. They have no plans to implement this in the future and without this feature, it becomes impossible to track orders with specific tags or run reports based on these tags. Even worse, the app does not provide any option to view tags within CIN7, which adds to the inconvenience. Given the high cost of the app, it is surprising that such a basic feature is missing. It would be great if the developers could address this issue and introduce this feature in the app to make it more user-friendly and efficient. Overall, while the app has its benefits, this missing feature is a significant drawback for users who depend on Shopify order tags.

We've been on Cin7 for 6 years. Although it was a terrible onboarding process because the Cin7 onboarder didn't know enough to do his job, Cin7 eventually proved to be a good tool. That has now come to a screetching halt. Customer service is impossible. Tickets are the only vehicle to get an issue reported. But, they don't look at the tickets. They don't turn chat on. They don't have a phone number. The platform has more glitches every other week. We are planning to move on from Cin7. Whoever is in charge, they should be fired.

By far the worst customer service of any business i have used dealt with! They dont have a phone service and their chat is always down and when you finally get through it takes weeks for them to solve the issue. There is constant bugs or parts of the system are down that have thrown out our stock levels and caused other issues. So we end up selling items that we are out of stock in or underselling because it takes stock offline without anyone noticing. I have used them for both woo commerce and Shopify for the last few years and noticed no improvement.