Cin7 Omni

Difficult to implement, not intuitive or user-friendly at all. We paid thousands for onboarding, which they were not able to provide as we discovered we would need to make extensive time-consuming updates to our products within Shopify before we could even import them into Cin7 - this was not evident before we signed up. Cin7 responded to this by pointing out that we're contractually obliged to keep paying them whether we're using the software or not (we never started using it, as we couldn't onboard our data) and they refused any sort of refund or concession. They could not care less about customers. There are far better apps which integrate seamlessly with Shopify for far less money. I greatly regret wasting money on Cin7.

The CIN7 app has lacked the feature of importing Shopify order tags for over 4 years, which is quite frustrating for users who rely on these tags to categorize orders and run reports. They have no plans to implement this in the future and without this feature, it becomes impossible to track orders with specific tags or run reports based on these tags. Even worse, the app does not provide any option to view tags within CIN7, which adds to the inconvenience. Given the high cost of the app, it is surprising that such a basic feature is missing. It would be great if the developers could address this issue and introduce this feature in the app to make it more user-friendly and efficient. Overall, while the app has its benefits, this missing feature is a significant drawback for users who depend on Shopify order tags.

Theoretically a good service, except it breaks frequently. Randomly it won't push inventory to Shopify or Amazon.
Most frustrating of all is the "customer service"... it takes 36 or more hours to hear back... if they reply to a ticket. A couple years ago they had live chat, but took that away.
The last problem is the onboarding process. It is about a 3 hour process, but they drag it into a 4 week ordeal (one call per week), so that you're so time invested in the process that backing out is too much hassle. And they charge you the $500+ monthly fee for that month too.

Hi
I was very happy with the app, however one of the smartest guy closed the phone support which has been a nightmare for my team when we have small or big problem to solve. Now we have to use the chat which is minimum takes 1 hour to get some answer. Worst management ever, I sent multiple emails to find what happened with my tickets pending never got an answer. DO NOT GET THIS APP I regret my decision to move from my last software. You can do a quick test please call 02 8074 2988 even if you want to reach the sales team you cannot do it!!!!!

By far the worst customer service of any business i have used dealt with! They dont have a phone service and their chat is always down and when you finally get through it takes weeks for them to solve the issue. There is constant bugs or parts of the system are down that have thrown out our stock levels and caused other issues. So we end up selling items that we are out of stock in or underselling because it takes stock offline without anyone noticing. I have used them for both woo commerce and Shopify for the last few years and noticed no improvement.