Cin7 Omni

Avoid Cin7 until they get all their 'transitions' figured out. As some other users have experienced, we have encountered difficulties in reaching their support team, who appear to have gone missing. We have not been able to access live chat or phone support, and have only received passive aggressive email responses -- sorry your software is so buggy!

We've been on Cin7 for 6 years. Although it was a terrible onboarding process because the Cin7 onboarder didn't know enough to do his job, Cin7 eventually proved to be a good tool. That has now come to a screetching halt. Customer service is impossible. Tickets are the only vehicle to get an issue reported. But, they don't look at the tickets. They don't turn chat on. They don't have a phone number. The platform has more glitches every other week. We are planning to move on from Cin7. Whoever is in charge, they should be fired.

Difficult to implement, not intuitive or user-friendly at all. We paid thousands for onboarding, which they were not able to provide as we discovered we would need to make extensive time-consuming updates to our products within Shopify before we could even import them into Cin7 - this was not evident before we signed up. Cin7 responded to this by pointing out that we're contractually obliged to keep paying them whether we're using the software or not (we never started using it, as we couldn't onboard our data) and they refused any sort of refund or concession. They could not care less about customers. There are far better apps which integrate seamlessly with Shopify for far less money. I greatly regret wasting money on Cin7.