Circle Hand for Consignment

Very impressed! Been using this software for my children's consignment business. Has taken hours off my day to day workflow, easy to use from any device, AI assist works great and customer service is prompt and receptive to feedback.

Wir betreiben einen grossen Secondhand-Store für Kinderartikel und nutzen seit einiger Zeit Circle-Hand in Kombination mit Shopify POS. Wir sind bisher absolut zufrieden.

Die Benutzeroberfläche von Circle-Hand ist übersichtlich und intuitiv verständlich. Die Synchronisation der Artikel mit Shopify POS funktioniert einwandfrei. Besonders wichtig war uns, dass wir eine saubere Datengrundlage für sämtliche Artikel und unseren Kundenstamm haben.

Zudem hat uns Max von Circle-Hand bei der Umstellung auf das neue Kassensystem sehr gut unterstützt und dabei geduldig alle unsere Fragen beantwortet.

Wir können Circle-Hand in Kombination mit Shopify POS für Secondhand-Stores uneingeschränkt weiterempfehlen.

The pros:
There are some great features, such as payout requests for consignors and a decent consignor portal - to be fair, consignors seem to really like it.

The cons:

- The AI descriptions are incredibly slow and patchy- there are some items that the software refuses to learn, such as baby jumpsuits (which we process hundreds of every week) and differentiating between jeans and other pants (among many others).

- The Photoroom background removal is very expensive compared to using Photoroom as a standalone. Even worse- staff can re-up the limit without so much as a password, leading to unexpected charges for hundreds of dollars randomly being charged to my credit card. Even after begging the team to remove the feature, or at least password protect it, they will not - which is pretty unethical if you ask me.

- Circle‑Hand has caused repeated oversold items and duplicate sales in my two‑location store, and isn't a reliable source of truth for multi‑location inventory. Despite being marketed as Shopify‑native, there are no effective safeguards (for example, +1 and −1 stock across locations still allows online sales), and I’ve spent significant time manually fixing errors and disappointed lots of customers.

- There is no community support. In my efforts to resolve some of the problems we were having, I reached out to the stores featured on their Instagram - some of these stores don't even sell online and had NEVER EVEN HEARD OF CIRCLE-HAND, awkward!

- Support has been inconsistent, impolite and often evasive: direct questions about what is synced, how, and when, as well as requests for documentation or for other multi‑location users, have not been clearly answered. Suggested “solutions” depend on perfect staff behaviour and manual workarounds rather than robust automation.

In conclusion:

Circle‑Hand might be great for simpler setups, but multi‑location sellers should be aware of the risk of overselling and the limited safeguards and support. I am considering going back to ConsignCloud (which is a little outdated, but was a lot more reliable), or finding a new option altogether. Unfortunately, having spent several months updating our processes and training staff, simply switching back just isn't that easy.

Fingers crossed they make the required improvements so I can avoid changing software again.