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I would give zero stars if I could. This app looked promising at first—it had all the widgets I wanted, and I was excited to build my pop-ups. They published fine initially, but the next day they all disappeared. I spent hours checking my theme code, adding and removing snippets, and troubleshooting without success.
Support is practically nonexistent. When I finally got a response, it was nothing more than “please try again.” Unacceptable. I even tried uninstalling and reinstalling, re-embedding, toggling on and off multiple times, but nothing worked. The app keeps telling me to embed and activate the widget in my theme—something I've already done multiple times. Clearly, something is very wrong with this app.
To make matters worse, after reaching out, I received an automated email offering me a $30 gift card in exchange for a review. Now it makes sense why there are so many positive ratings here.
I don’t usually leave negative reviews because I run a business myself and know the impact, but this went too far. I spent several days trying to get this app to work on two websites, but I achieved zero results. I consider myself tech savvy, and if something as basic as embedding a widget won’t function, I can only imagine how flawed the rest of the app must be.
Do yourself a favor—look elsewhere.
Thank you for taking the time to share your experience with our app. We truly value your feedback, even when it is critical, as it helps us grow and improve.
We conducted a thorough investigation and discovered a bug that directly affected your situation. Specifically, after uninstalling and reinstalling the app, the script was not restored correctly, even if the app embed was enabled in the theme. Because of this issue, your widgets could not appear despite all your efforts. We have already fixed this bug, and the update is live.
This problem could only affect a small number of users under very specific conditions, but we fully understand how frustrating it was for you. We are very sorry that you had to spend so much time troubleshooting and still faced this issue. In fact, your case helped us identify and resolve a flaw that could have impacted other users as well, and we are truly grateful to you for that.
We also recognize the importance of timely support. At the moment, our support hours do not fully cover weekends, which led to the delay you experienced. Expanding coverage to weekends and extended hours is something we are already planning as the project grows.
While hundreds of customers are successfully running Claspo widgets, your experience showed us that exceptions do happen — and we must react faster and more attentively.
Please accept our apologies for the inconvenience caused. Our team would be happy to personally assist you with setup and ensure everything works smoothly on your websites.