評價 (58)

整體評分
3.9
各級評分數量
  • 91% 的評分為 5 顆星
  • 0% 的評分為 4 顆星
  • 0% 的評分為 3 顆星
  • 2% 的評分為 2 顆星
  • 7% 的評分為 1 顆星
2024年6月25日

THEY USED TO BE GOOD, NOW THEY DENY EVERYTHING, NEARLY ALWAYS. WITHOUT AN EXPLANATION, AND REQUEST UNATANABLE THINGS. SUCH AS IF SOMEONE OPENS A CHARGEBACK 80 DAYS LATER AND THE COURIER ONLY HOSTS YOUR CONFIRMATION 60 DAYS THEN THEY WONT PAY YOU OUT.
I'VE BEEN NON STOP ARGUING WITH THEM, IT'S UNFORTUNATE BECAUSE THEY USED TO BE REALLY GOOD, AND MY ACCOUNT MANAGER IS EXTREMELY NICE/HELPFUL BUT THE CLAIMS DEPARTMENT JUST SENDS YOU DOWN SPIRALS TO EXAUST YOU. NOT WORTH USING THIS

LaBellePerfumes
美國
使用應用程式 9個月
2024年4月22日

Our experience with ClearSale began positively with a smooth onboarding and setup process, and we were optimistic about the partnership to effectively manage our risk exposure. However, the journey presented significant challenges. The increase in chargeback rates, which reached nearly 5% against an expectation to remain below 1%, substantially impacted our financial health and customer trust. This necessitated our intervention to manually decline transactions flagged as "High Risk" by Shopify, despite ClearSale's approvals.

Further complicating matters, the integration with ClearSale contributed to the loss of access to the Shopify Shop sales channel, which was a crucial and growing source of revenue for our company. We also experienced persistent technical issues with the ClearSale dashboard, including incorrect reporting of transaction values and difficulties in securely maintaining bank information for chargeback refunds.

Communication challenges added to the frustration. In nearly every case, we had to initiate multiple follow-ups to understand the reasons behind declined chargeback claims, which were typically reversed only after an email exchange with no new information outside of our initial claim.

Additionally, ongoing delays and the failure to receive over $25,000 in approved reimbursements have underscored profound inefficiencies and inconsistencies within ClearSale's decision-making processes. This situation has been further complicated by inconsistent resolutions from different internal agents, leading to repeated flip-flopping on decisions regarding our reimbursements. We are still awaiting payment on approved chargeback refunds dating back to 11/30/2023.

These cumulative issues have not only disrupted our operations but have also led to irreparable harm to our business's growth and reputation. Consequently, we have made the decision to terminate our contract with ClearSale and seek alternative solutions for our risk management needs.

We cannot recommend ClearSale if your industry is prone to high levels of fraud, your business maintains a relatively high average order value (AOV), or if your operations cannot afford the cashflow risk of delayed chargeback refunds.

LOZURI
美國
使用應用程式 9個月
ClearSale 已回覆 2024年5月1日

Hi Lozuri team,

Thank you for taking the time to provide your feedback. We value your partnership and want to assure you that we're committed to your success with ClearSale.

We've escalated your concerns to our Head of Client Success, and the team is actively working on a resolution. We'll be in touch soon with an update on the progress.

~Faye

2023年3月3日

No dan solución su soporte técnico

Casta Burdeos Puebla
墨西哥
使用應用程式 1年多
2022年11月3日

This is literally a trash company with as trash team that misleads stores into believing that they're covered from chargebacks when they really aren't. I am so disappointed in the entire team. They even ignored my emails when I requested to cancel the service. BEWARE! Do not believe them. It's BS.

Shop Style Shark
美國
使用應用程式 大約1年