Reviews (43)
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We started using ClearSale about one month ago. It is a big relief for our sale team. No more guessing on fraud, and no more unnecessary rejections. The fraud verification result comes back quick, most time instantly.
We highly recommend!
Thank you Moonwalk USA! We appreciate having you as a partner and for giving us the nice review! Glad you are getting quick results and not having to hassle with fraud.
Im very happy with clearsale thus far. I had a large sale a few days ago and it was flagged by clearsale, and then approved a few hours later. I really appreciated the assurance if gave me as a business owner. I love that I now have one less thing to worry about. Integration was also super easy.
Thank you for your wonderful review! We're so happy to hear that you've had a positive experience and we look forward to working with you :)
I am not sure why this app has not been downloaded hundreds of times. it is hands down the best fraud app on Shopify, I tried several that were rubbish. this is the real deal used by some major companies like Disney. price is cheap per transaction, no monthly fees. support 5 stars, I was onboarded almost instantly. I was having major issues with fake orders, now I sleep well knowing the best of the best are on it, and even if one does slip through I am covered. anyone who is in a similar position to me, needing professional fraud software for a great price, this is the best option on Shopify by a country mile. Do not waste your time on the others, I did and all have limitations only this one is the complete package run by a true fraud organization, not just some developers who have made a fraud Shopify app, major difference. Thank you, Bruno, Connor, and Kaio for your help getting me set up. Kind Regards Rob - Owner, Rug Love Limited
We appreciate your partnership and nice words Rob and Rug Love. We appreciate you giving us your trust to look over your transactions, and look forward to working with you for many years ahead! The team is here if you have questions moving forward.
Excellent app! I highly recommend it for anyone running an online store. The system is easy to install and the customer support is fantastic, making it ideal for selling products with confidence.
Thank you for this great review! We are happy to hear ClearSale is giving you peace of mind as you grow your online business!
~Brian
Great app!! would highly recommend for anyone with an online store selling products. Is an easy and straightforward system to use.
Hi Ashvin,
Thank you for your review and kind words.
Looking forward to working with you!
~Ralph
Great app!! would highly recommend for anyone with an online store selling products. Is an easy and straightforward system to use.
Thank you Kym for the wonderful review.
Looking forward to seeing your business grow and grow!
Understand that ClearSale review, approve and guarantee our transactions against any chargebacks give us peace of mind to operate our online business. Thank you ClearSale!
Hi Subert,
Thank you so much for your review and feedback, all very much appreciated.
Looking forward seeing your online store grow in 2022!
~Ralph
I have used ClearSale for a while now to manage high risk orders which have been placed in our online store. ClearSale offers us a good service with peace of mind to fulfill orders as they have an experienced team who do the thorough analysis for every single order placed and recommend us whether a specific order should be fulfilled or not. It's quite accurate. Also they offer us the refund if the chargeback happens for an approved order which is very good. I just hope the analyzing time could be a bit quicker. Anyone is facing with fraudulent order should consider ClearSale as one of the best options on the market
Thank you Andy for your kinds words and it has been great working with you so far.
Great to hear and see that we already are making a great impact in protecting your online store.
Lets make 2022 even better!
~Ralph
Working with ClearSale has been such a great experience. The customer support I've received from Brian is incredible and the peace of mind I have from using their service is way beyond what they charge. 5 stars from us!
Thank you for the great review Dominic! We will continue to make improvements within our system to guarantee you the best results possible.
~Brian C.
One of the best Apps for chargebacks insurance or fraud protection.
We have lost a lot amount due to chargebacks.
After installing this app, we are not worried about money loss much due to bad actors out there and less pressure and worry since there will be coverage by apps.
Thank you for all your support for your ClearSale team from overseas and Ralph and his team locally in AU.
This app is also installed at an extremely reasonable price. 100% highly recommended for anyone struggling like us.
Thank you Joseph!
Great to hear that the solution is doing exactly what we designed it for.
Looking forward to see the store grow!
Thank you again for the trust in our service!
~Ralph
We have used Clearsale for the last few months now and we have to say that this is the BEST App by far against chargebacks and fraud. We have tried a few one out there but Clearsale really is the one to go for. They save us so much time checking and processing order. The process for filing chargeback was super easy. The team is also very helpful. Highly recommended. PS. Forgot the mentioned how friendly and helpful was Ralph from Australia!
Thank you so much for the review and great to hear that is helping the business in more ways than one!
Really appreciate the kind words and great to have you with us.
~Ralph
This Application and the guys at ClearSale is by far the best defence against chargebacks and fraud available on shopify. Not only are they insuring me against chargebacks they are also approving orders that shopify see as high risk that i used to have to knock back. This is also done at a extremely reasonable price. 100% highly recommended.
Thank you Scott for the great feedback.
Looking forward seeing your store grow in the next few months ahead!
~Ralph
Ralph is great and helpful. Thanks :) And the app gives fraud protection for peace of mind whoch is well worth it for a small premium. However, had one high-value order (close to $3000 value) rejected even though Shopify classed it as low risk. Lost a sale there as I do not want to risk unprotected order. It would be good to know detailed reason of rejection for those instances.
Thank you Erond for the kind words!
Great to have you on the platform and helping your business grow!
~Ralph
We have been using ClearSale for a while now and we are very happy with our choice. ClearSale gives peace of mind on all transactions and that too on a short turnaround time. Definitely recommend ClearSale to anyone starting their online store.
Thank you for the review!
It has been a pleasure working with you and look forward to see the website grow!
-Ralph
I am very happy with the ClearSale app. I was cancelling orders that were marked by Shopify as high risk. Now ClearSale monitors all my customer purchases and does all the heavy lifting for my webstore.
Thank you for your review :)
We're happy to do the heavy lifting and look forward to continuing our partnership.
So far Clearsale has given me piece of mind. Before this I was merely cancelling all the orders that were marked by Shopify as medium or high risk. Now Clearsale handles all that and I have got 100% approval so far. There is room for improvement. Sometimes the approval may take up to 48hrs according to the contract by Clearsales and that has a set back on our delivery promise to customers. We look forward to expedite that process. Clearsales is definitely a must for all shopify users.
Thanks Furmidore for the feedback and review. We appreciate the opportunity to protect your store and provide you with more approved (and protected orders). Regarding the time to review orders, keep in mind that these are orders that are suspect and would have been declined in your previous scenario. we sometimes need a little bit of time to dig in deeper to see if there is a way we can approve the customer. We never want to make you miss on your promises to customers or change your workflow. Our team can reach out and talk about the option to work through different SLAs for completion of reviews so that it is a fit for everyone.
We have installed ClearSale not so long ago and wish we would find much earlier saving us thousands on fraudulent purchases. Thanks Ralph and the rest of the team for being always on point and very fast with analysis.
Thank you Andre for the kind words.
It has been great having you onboard and we're so glad to hear that the solution is working as intended.
-Ralph
Love the peace of mind ClearSale provides when selling high ticket items on our Shopify store. Very responsive customer service.
Thank you for your kind words and review, 3D Printer Vault! We appreciate your partnership :)
Ralph was very helpful and responsive in getting me setup, and the app does all the heavy lifting and works like a charm.
Thank you House of Knives for trusting in Ralph and ClearSale! We look forward to growing your business together.
Updated review: ClearSale reached out to me and fixed the issue. If you guys are scared about fraud payments pick these people. They are super helpful!
Old review: I love their service, but the only problem is they are charging me 1% for offline orders too which is ridiculous. I hate how they do this
Thanks for working with us to identify and remove your point of sale orders. We are focusing in on the card not present orders and are happy that all is working well. Thanks for your partnership!
The app integrates very well with my store, decisions are made very quickly. It's a relief to know I am insured against fraudulent purchases. I had a minor issue with setting up my correct bank account for refunds and some communication errors with the company, but when they realized the situation they were very quick to get it resolved, cc'ing me on all communications. Overall very happy with the service and how they resolved my issue.
Thanks Ride and Go for the nice review, and especially for the partnership! We look forward to making sure you don't have any issues with chargebacks while still allowing the good orders to come through. Sorry that you had some issues with the bank account details, but glad it got resolved. You should be up and running now and rest assured, your sales are safe with us!
This is a fantastic app; I would definitely say it’s a game changer for our business. The installation and integration process are simple, even if you get stuck clearsale has a very supportive and prompt team available to assist. All that fear of fraudulent transactions and chargeback disappears once you have this in place. Great for your peace of mind, and you can focus on other matters. We are enjoying using this app, and the stress and fear of fraudulent transactions is eliminated Highly recommend it, make sure you install it as soon as your business is up and running.
Thanks Stroll Zone for your kind words. We look forward to helping you grow your business. Our team is always here to help
absolutely wonderful ! the app and the folks behind it. top of the line customer service will take their time to explain what is needed and don't rush you into any decisions. this is a fabulous way of keeping yourself safe and also being covered against any fraud. couldn't have asked for more :) go for it!
Thanks Yantraaexim.com for taking the time and for the nice review! We pride ourselves on customer service and are here to help you!
Clearsale has been a lifesaver and game-changer for my business. Very easy to install and integrate into a Shopify store. World-class support system. No more fear of fraud or the dreaded chargeback. I sleep easier at night knowing that I have Clearsale integrated into my Shopify store. Best decision I've made since being in business. Highly recommended. Don't do online business without ClearSale...it's not worth the risk. Tremendous value for peace of mind.
Thank you for the kind words Project 3D Printers team! We are happy you can sleep easy and we've got you covered. Thanks for your partnership!