Hoogtepunten
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Rechtstreeks te gebruiken in het Shopify-beheercentrum
Over deze app
Geïntroduceerd
2 april 2020
Talen
Engels en Spaans
Deze app is niet vertaald in het Nederlands
Categorieën
FraudeUitgebreide fraudebescherming die retailers helpt fraude te stoppen en meer te verkopen terwijl de klantbeleving wordt verbeterd.
ClearSale biedt een complete, op datawetenschap gebaseerde fraudeoplossing die chargebacks en valse afwijzingen voorkomt om de winkelervaring te optimaliseren. Fraude en chargebacks kunnen een hap nemen uit de winst van een retailer, maar valse afwijzingen kunnen legitieme klanten wegjagen. Daarom richt ClearSale zich op beide, door geavanceerde AI-technologie en eigen geavanceerde analyses te combineren om de omzet van een bedrijf te maximaliseren, zoveel mogelijk geldige bestellingen goed te keuren en klanten tevreden te houden.
- Voorkom e-commerce fraude - Bescherm uw omzet en stop frauduleuze activiteiten
- Herstel verliezen door chargebacks - Word gecompenseerd voor fraudegerelateerde chargebacks
- Verbeter de klantbeleving - Keur meer bestellingen goed en voorkom valse afwijzingen
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Prijs
Er kunnen door ClearSale externe kosten in rekening worden gebracht, los van je Shopify-factuur. Meer informatie
Gratis te installeren
Onze prijsstelling geeft u de flexibiliteit om een programma te ontwerpen dat aan uw specifieke bedrijfsbehoeften voldoet.
Gratis te installeren
Onze prijsstelling geeft u de flexibiliteit om een programma te ontwerpen dat aan uw specifieke bedrijfsbehoeften voldoet.
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Alle betalingen worden in USD gefactureerd. Alle prijsopties
54 recensies
Gracias a que instalamos ClearSale en supernaturista.com logramos apagar un incendio de contracargos y pedidos fraudulentos que teníamos.
Nuestra tasa de fraude ha bajado considerablemente y adicional a eso, el servicio personalizado que ofrecen es muy bueno. Trabajan de la mano para la implementación, capacitación, etc...
Our experience with ClearSale began positively with a smooth onboarding and setup process, and we were optimistic about the partnership to effectively manage our risk exposure. However, the journey presented significant challenges. The increase in chargeback rates, which reached nearly 5% against an expectation to remain below 1%, substantially impacted our financial health and customer trust. This necessitated our intervention to manually decline transactions flagged as "High Risk" by Shopify, despite ClearSale's approvals.
Further complicating matters, the integration with ClearSale contributed to the loss of access to the Shopify Shop sales channel, which was a crucial and growing source of revenue for our company. We also experienced persistent technical issues with the ClearSale dashboard, including incorrect reporting of transaction values and difficulties in securely maintaining bank information for chargeback refunds.
Communication challenges added to the frustration. In nearly every case, we had to initiate multiple follow-ups to understand the reasons behind declined chargeback claims, which were typically reversed only after an email exchange with no new information outside of our initial claim.
Additionally, ongoing delays and the failure to receive over $25,000 in approved reimbursements have underscored profound inefficiencies and inconsistencies within ClearSale's decision-making processes. This situation has been further complicated by inconsistent resolutions from different internal agents, leading to repeated flip-flopping on decisions regarding our reimbursements. We are still awaiting payment on approved chargeback refunds dating back to 11/30/2023.
These cumulative issues have not only disrupted our operations but have also led to irreparable harm to our business's growth and reputation. Consequently, we have made the decision to terminate our contract with ClearSale and seek alternative solutions for our risk management needs.
We cannot recommend ClearSale if your industry is prone to high levels of fraud, your business maintains a relatively high average order value (AOV), or if your operations cannot afford the cashflow risk of delayed chargeback refunds.
Clearsale has been a lifesaver and game-changer for my business. Very easy to install and integrate into a Shopify store. World-class support system. No more fear of fraud or the dreaded chargeback. I sleep easier at night knowing that I have Clearsale integrated into my Shopify store. Best decision I've made since being in business. Highly recommended. Don't do online business without ClearSale...it's not worth the risk. Tremendous value for peace of mind.
Thank you for the kind words Project 3D Printers team! We are happy you can sleep easy and we've got you covered. Thanks for your partnership!
We have been looking for a fraud protection solution for Shopify that helps us identify and protect us from fraud orders. And the only real solution that we found that works is Clearsale. They work with small businesses and give us the peace of mind. It is super easy to install and if you have any suggestion or request, the development team is fast to response and super helpful. We found this to be the best solution for a small Shopify shop.
Thanks for your generous words and review. We appreciate your partnership! We look forward to helping you grow your company!
Unfortunately online fraud attempts are a daily reality for us these days. We had a manual process in place that took up more and more of our time as our store has grown. With Clearsale we now have an automated process in place that gives us piece of mind while we can focus on more customer value added activities. Ralph, our local Australian rep is very responsive when we have any questions or issues.
Thank you for the kind words and great to hear that the solution is working for you as we had envisioned.
Looking forward to many years of working together
-Ralph
Over deze app
Geïntroduceerd
2 april 2020
Talen
Engels en Spaans
Deze app is niet vertaald in het Nederlands
Categorieën
FraudeGemaakt door ClearSale
Over ClearSale
Gemiddelde score: 4,3
4 jaar ervaring bij het maken van apps voor de Shopify App Store
7300 Biscayne Blvd, Suite 200, Miami, FL, 33138, US
Ondersteuning
Stuur een berichtshpy@clear.sale