Destaques
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Dá para usar direto no admin da Shopify
Sobre o app
Lançado
2 de abril de 2020
Idiomas
inglês e espanhol
Este app não está traduzido para português (Brasil)
Categorias
FraudeProteção abrangente contra fraudes que ajuda os varejistas a parar fraudes e vender mais, enquanto aprimora a experiência do cliente.
A ClearSale oferece uma solução completa contra fraudes, respaldada por ciência de dados, que previne estornos e recusas falsas para otimizar a experiência de compra. Fraudes e estornos podem corroer o lucro de um varejista, mas recusas falsas podem afastar clientes legítimos. É por isso que a ClearSale se concentra em ambos, combinando tecnologia AI sofisticada e análises avançadas proprietárias para ajudar a maximizar a receita de um negócio, aprovar o máximo possível de pedidos válidos e manter os clientes satisfeitos.
- Previna fraudes no e-commerce - Proteja sua receita e pare atividades fraudulentas
- Recupere perdas com estornos - Seja compensado por estornos relacionados a fraudes
- Melhore a experiência do cliente - Aprove mais pedidos e previna recusas falsas
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Preços
Você pode receber cobranças externas do parceiro de pagamentos ClearSale, fora da fatura da Shopify. Saiba mais
Grátis para instalar
Nossa precificação oferece a flexibilidade para projetar um programa que atenda às suas necessidades específicas de negócios.
Grátis para instalar
Nossa precificação oferece a flexibilidade para projetar um programa que atenda às suas necessidades específicas de negócios.
Contém texto traduzido automaticamente
Todas as cobranças são faturadas em USD. Ver todas as opções de preço
55 avaliações
Our experience with ClearSale began positively with a smooth onboarding and setup process, and we were optimistic about the partnership to effectively manage our risk exposure. However, the journey presented significant challenges. The increase in chargeback rates, which reached nearly 5% against an expectation to remain below 1%, substantially impacted our financial health and customer trust. This necessitated our intervention to manually decline transactions flagged as "High Risk" by Shopify, despite ClearSale's approvals.
Further complicating matters, the integration with ClearSale contributed to the loss of access to the Shopify Shop sales channel, which was a crucial and growing source of revenue for our company. We also experienced persistent technical issues with the ClearSale dashboard, including incorrect reporting of transaction values and difficulties in securely maintaining bank information for chargeback refunds.
Communication challenges added to the frustration. In nearly every case, we had to initiate multiple follow-ups to understand the reasons behind declined chargeback claims, which were typically reversed only after an email exchange with no new information outside of our initial claim.
Additionally, ongoing delays and the failure to receive over $25,000 in approved reimbursements have underscored profound inefficiencies and inconsistencies within ClearSale's decision-making processes. This situation has been further complicated by inconsistent resolutions from different internal agents, leading to repeated flip-flopping on decisions regarding our reimbursements. We are still awaiting payment on approved chargeback refunds dating back to 11/30/2023.
These cumulative issues have not only disrupted our operations but have also led to irreparable harm to our business's growth and reputation. Consequently, we have made the decision to terminate our contract with ClearSale and seek alternative solutions for our risk management needs.
We cannot recommend ClearSale if your industry is prone to high levels of fraud, your business maintains a relatively high average order value (AOV), or if your operations cannot afford the cashflow risk of delayed chargeback refunds.
Hi Lozuri team,
Thank you for taking the time to provide your feedback. We value your partnership and want to assure you that we're committed to your success with ClearSale.
We've escalated your concerns to our Head of Client Success, and the team is actively working on a resolution. We'll be in touch soon with an update on the progress.
~Faye
Gracias a que instalamos ClearSale en supernaturista.com logramos apagar un incendio de contracargos y pedidos fraudulentos que teníamos.
Nuestra tasa de fraude ha bajado considerablemente y adicional a eso, el servicio personalizado que ofrecen es muy bueno. Trabajan de la mano para la implementación, capacitación, etc...
7 meses y contando, vamos juntos al vender más, sin riesgo de contracargos, gracias por su preferencia.
~Carlos
We signed up with ClearSale in March of 2022. We have paid their monthly service fee for over two years. In Jan. of this year (2024) we had our first chargeback of $137. ClearSale approved the transaction, so we thought we were covered. We submitted the requested documentation for chargeback reimbursement. When submitting a chargeback their client portal states a response will be provided "within hours or up to 7 days." We didn't receive a response or update for 16 days and when we did, our chargeback claim was denied with no explanation provided.
We asked several times for an explanation and the only answer provided was, not all necessary information was submitted correctly. Ultimately, Clearsale offered to stand behind their 100% chargeback guarantee, however the story does not end there. We sent no less than a dozen emails asking about our reimbursement. We have been given many excuses as to why the chargeback has not been refunded. Typically, their email will state "reimbursement will be issued in the next payment cycle" and when the next payment cycle comes around there will be another excuse. After three months we finally received our refund however we have lost confidence in ClearSale and can no longer continue with their service.
Hi team,
Thank you for being partnered with us and for providing this feedback.
Your concern has been escalated and we'll have someone on our team reach out to you ASAP directly regarding this.
Faye
Clearsale has been a lifesaver and game-changer for my business. Very easy to install and integrate into a Shopify store. World-class support system. No more fear of fraud or the dreaded chargeback. I sleep easier at night knowing that I have Clearsale integrated into my Shopify store. Best decision I've made since being in business. Highly recommended. Don't do online business without ClearSale...it's not worth the risk. Tremendous value for peace of mind.
Thank you for the kind words Project 3D Printers team! We are happy you can sleep easy and we've got you covered. Thanks for your partnership!
We have been looking for a fraud protection solution for Shopify that helps us identify and protect us from fraud orders. And the only real solution that we found that works is Clearsale. They work with small businesses and give us the peace of mind. It is super easy to install and if you have any suggestion or request, the development team is fast to response and super helpful. We found this to be the best solution for a small Shopify shop.
Thanks for your generous words and review. We appreciate your partnership! We look forward to helping you grow your company!
Sobre o app
Lançado
2 de abril de 2020
Idiomas
inglês e espanhol
Este app não está traduzido para português (Brasil)
Categorias
FraudeDesenvolvido por ClearSale
Sobre ClearSale
Avaliação média: 4,0
Constrói apps para a App Store da Shopify há 4 anos
7300 Biscayne Blvd, Suite 200, Miami, FL, 33138, US
Atendimento
Envie uma mensagemshpy@clear.sale