ClearSale Fraud Protection

ClearSale Fraud Protection

Preços
Instalação gratuita. Pode haver cobranças adicionais.
Destaques
Utilize diretamente no Admin Shopify
Classificação
4,2 (57)
Programador
ClearSale

Comprehensive fraud protection that helps retailers stop fraud & sell more while enhancing CX.

ClearSale provides a complete, data-science-backed fraud solution that prevents chargebacks and false declines to optimize the shopping experience. Fraud and chargebacks can chip away at a retailer’s bottom line, but false declines can turn legitimate customers away. This is why ClearSale focuses on both, combining sophisticated AI technology and proprietary advanced analyses to help maximize a business’s revenue, approve as many valid orders as possible, and keep customers happy.

ClearSale provides a complete, data-science-backed fraud solution that prevents chargebacks and false declines to optimize the shopping experience. Fraud and chargebacks can chip away at a retailer’s bottom line, but false declines can turn legitimate customers away. This is why ClearSale focuses on both, combining sophisticated AI technology and proprietary advanced analyses to help maximize a business’s revenue, approve as many valid orders as possible, and keep customers happy. mais
  • Prevent ecommerce fraud - Protect your revenue and stop fraudulent activity
  • Recover losses to chargebacks - Get compensated for fraud-related chargebacks
  • Improve the customer experience - Approve more orders and prevent false declines
Destaques
Utilize diretamente no Admin Shopify

Lançada

2 de abril de 2020

Idiomas

inglês e espanhol

Esta aplicação não está traduzida em português (Portugal)

Categorias

Preços

As taxas externas poderão ser faturadas por ClearSale, em separado da sua fatura da Shopify. Saber mais

Instalação gratuita

Our pricing gives you the flexibility to design a program that meets your specific business needs.

Instalação gratuita

Our pricing gives you the flexibility to design a program that meets your specific business needs.

Todas as taxas são faturadas em USD. Ver todas as opções de preços

Avaliações (57)

Avaliação geral
4,2
Pontuação por nível de classificação
  • 93% das classificações são de 5 estrelas
  • 0% das classificações são de 4 estrelas
  • 0% das classificações são de 3 estrelas
  • 2% das classificações são de 2 estrelas
  • 5% das classificações são de 1 estrelas
4 de junho de 2024

I'm writing this review on my first day using the service. My first impression is simply GREAT! Setting up and integration of service were so easy and straight forward. Then I had an issue with an order not submitted to Clear Sale for review. As soon as I emailed the customer service, I saw a lot of communication back and forth among customer service, technical support and sales to fix the issue and give me a quick decision. I realized the agent Kaio and analyst Yasmin did great job to coordinate among all departments and prioritize my issue till I got a resolution within few hours. I'm really impressed!! Thank you so much!

The Kiddo Depot
Estados Unidos
15 days usando a aplicação
29 de abril de 2024

We signed up with ClearSale in March of 2022. We have paid their monthly service fee for over two years. In Jan. of this year (2024) we had our first chargeback of $137. ClearSale approved the transaction, so we thought we were covered. We submitted the requested documentation for chargeback reimbursement. When submitting a chargeback their client portal states a response will be provided "within hours or up to 7 days." We didn't receive a response or update for 16 days and when we did, our chargeback claim was denied with no explanation provided.

We asked several times for an explanation and the only answer provided was, not all necessary information was submitted correctly. Ultimately, Clearsale offered to stand behind their 100% chargeback guarantee, however the story does not end there. We sent no less than a dozen emails asking about our reimbursement. We have been given many excuses as to why the chargeback has not been refunded. Typically, their email will state "reimbursement will be issued in the next payment cycle" and when the next payment cycle comes around there will be another excuse. After three months we finally received our refund however we have lost confidence in ClearSale and can no longer continue with their service.

Andy's Music
Estados Unidos
About 2 years usando a aplicação
Questão respondida por ClearSale 1 de maio de 2024

Hi team,

Thank you for being partnered with us and for providing this feedback.

Your concern has been escalated and we'll have someone on our team reach out to you ASAP directly regarding this.

Faye

22 de abril de 2024

Our experience with ClearSale began positively with a smooth onboarding and setup process, and we were optimistic about the partnership to effectively manage our risk exposure. However, the journey presented significant challenges. The increase in chargeback rates, which reached nearly 5% against an expectation to remain below 1%, substantially impacted our financial health and customer trust. This necessitated our intervention to manually decline transactions flagged as "High Risk" by Shopify, despite ClearSale's approvals.

Further complicating matters, the integration with ClearSale contributed to the loss of access to the Shopify Shop sales channel, which was a crucial and growing source of revenue for our company. We also experienced persistent technical issues with the ClearSale dashboard, including incorrect reporting of transaction values and difficulties in securely maintaining bank information for chargeback refunds.

Communication challenges added to the frustration. In nearly every case, we had to initiate multiple follow-ups to understand the reasons behind declined chargeback claims, which were typically reversed only after an email exchange with no new information outside of our initial claim.

Additionally, ongoing delays and the failure to receive over $25,000 in approved reimbursements have underscored profound inefficiencies and inconsistencies within ClearSale's decision-making processes. This situation has been further complicated by inconsistent resolutions from different internal agents, leading to repeated flip-flopping on decisions regarding our reimbursements. We are still awaiting payment on approved chargeback refunds dating back to 11/30/2023.

These cumulative issues have not only disrupted our operations but have also led to irreparable harm to our business's growth and reputation. Consequently, we have made the decision to terminate our contract with ClearSale and seek alternative solutions for our risk management needs.

We cannot recommend ClearSale if your industry is prone to high levels of fraud, your business maintains a relatively high average order value (AOV), or if your operations cannot afford the cashflow risk of delayed chargeback refunds.

LOZURI
Estados Unidos
9 months usando a aplicação
Questão respondida por ClearSale 1 de maio de 2024

Hi Lozuri team,

Thank you for taking the time to provide your feedback. We value your partnership and want to assure you that we're committed to your success with ClearSale.

We've escalated your concerns to our Head of Client Success, and the team is actively working on a resolution. We'll be in touch soon with an update on the progress.

~Faye

17 de maio de 2024

Excellent app! I highly recommend it for anyone running an online store. The system is easy to install and the customer support is fantastic, making it ideal for selling products with confidence.

G Collections
Reino Unido
About 2 months usando a aplicação
6 de novembro de 2023

Gracias a que instalamos ClearSale en supernaturista.com logramos apagar un incendio de contracargos y pedidos fraudulentos que teníamos.

Nuestra tasa de fraude ha bajado considerablemente y adicional a eso, el servicio personalizado que ofrecen es muy bueno. Trabajan de la mano para la implementación, capacitación, etc...

supernaturista.com
México
About 2 months usando a aplicação
Questão respondida por ClearSale 1 de maio de 2024

7 meses y contando, vamos juntos al vender más, sin riesgo de contracargos, gracias por su preferencia.

~Carlos

Assistência

ClearSale pode responder a qualquer pergunta que tenha sobre ClearSale Fraud Protection.

Programador

ClearSale

7300 Biscayne Blvd, Suite 200, Miami, FL, 33138, US

Recursos

Este programador não oferece assistência direta em Português (portugal).