CA: Google Ads Performance Max , 3.155 reseñas
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The customer support is non existent, they are not bothered how the campaigns are performing.
Have emailed them several times but did not hear any response whatsoever. There are so many recommendations on my google ads account by Clever has not acted on any of them.
Please at least respond to emails.
Hi MOM & YOU Clothing shop owner!
Firstly, I would like to extend our deepest apologies for any inconvenience you may have experienced. We pride ourselves on our customer support and the high standards we set, and it appears we have not met those expectations in your case.
I want to assure you that your feedback is extremely important to us and we take it very seriously. We are here to support you and your campaigns, and it's disheartening to hear that you felt this was not the case.
It appears there may have been a misunderstanding, as our records show that we have reached out to you via email with important updates on your account several times. I wonder if perhaps these emails may have ended up in your spam or junk folder, as sometimes automated emails can mistakenly be filtered there. I would kindly suggest checking these folders, and if you still can't find our emails, please let us know.
We value your business and are committed to ensuring your satisfaction. Please feel free to directly contact me if you need any further assistance, clarification or any other information. We are here to assist you and make your experience with us better.
Warm Regards,
- Ben, Customer Success
bad app
Hi JEWLORI!
Thank you so much for your feedback as it's critical for us to grow and improve. We truly value your perspective.
I have looked into your account and discovered very important information about your Google Ads account — for which I've already emailed you privately with details.
As our app's operation relies heavily on your Google Ads account and so we're more than happy to assist you in resolving these issues.
Your satisfaction is our top priority, and we’re committed to helping you get the most out of our app. We hope to hear from you soon.
Warm Regards,
- Ben, Customer Success
Spiteful. When I unsubscribed, it marked campaigns it DID NOT CREATE as removed, meaning I cannot undo the action; the history is in the Change History as google@cleverads.com, having removed campaigns it didn't create and were created manually by ourselves. Very Spiteful and unprofessional.
Hello Garden Depot Australia!
We sincerely apologize for this you've experienced with our application.
Your experience as described is most unusual and certainly not the normal behavior of our application, nor our team. Rest assured we have extensively investigated your claims. Our app is not designed to impact campaigns that were not created by our system or team.
We understand the gravity of your concern, particularly in regards to campaigns that were manually created on your end. It's important to note that we take such matters very seriously.
To provide further assistance, I have reached out to you directly via email with important information about your campaigns with us. Please check your inbox and spam folder for the mail from premium@cleverads.com. In the email, we have detailed steps for a possible solution and offered to personally assist you in resolving this issue.
Once again, we apologize for any inconvenience caused and thank you for your understanding. We hope to hear from you soon.
Warm Regards,
- Ben, Customer Success
these guys don't know what they are doing at all. They suspended my Google ads account. One of the campaigns they had setup was having bit configuration issue. Now my google ads account is suspended. Looks at all their 1 star reviews.
They have got tons of 5 star reviews and it seems fake. All similar with same pattern
DONT PAY THEM. THEY ARE GOING TO WASTE YOUR AD MONEY. THEIR CUSTOMER SUPPORT DOESNT BOTHER TO REPLY.
THE GUY BEN APOLOGISED FOR THEIR MISTAKE AND THEN DIDNT CARE TO FIX THE ISSUES
Hello Takis Shop Owner!
Thank you for taking the time to provide us with your feedback. We sincerely apologize for any inconvenience you have experienced.
We understand your frustration about your Google Ads account. Please note that suspension of Google Ads accounts is typically automated by Google to ensure adherence to their policies, and is not something we directly control. However, we are here to assist our users in resolving such issues or at least, help shed some light on what may have been the cause.
We would like to investigate the configuration issue you mentioned and provide necessary support to rectify it. Could you please contact our support team directly at premium@cleverads.com? We've already reached out to you via this email address. Your reply will allow us to understand the issue in detail and provide you with a personalized solution.
We understand that there is always room for improvement and we are committed to enhancing our user experience based on the valuable feedback we receive from users like you.
Once again, we apologize for the inconvenience and we look forward to resolving your issue soon.
Warm Regards,
- Ben, Customer Success
no results at all. I have been paying and I still don't see results. no results at all. I have been paying and I still don't see results.
Hello BadKitty!
We appreciate you sharing this important feedback with us and we apologize for any disappointments you may have experienced.
We are committed to delivering you the best value possible and as such, we've sent an email to you with important updates and next steps regarding your account.
Please keep an eye out for our email from premium@cleverads.com
We sincerely hope to hear from you soon.
Warm regards,
- Ben, Customer Success
Not one to post negative reviews because I try to work it out first. But after waiting for a week with no solution or even an attempt to try to understand my problem, I got a bit frustrated. For paying premium, I'd expect faster resolution time or at least updates. Ads had not been running for the whole month of April. Part of premium states that you will get account alerts if there is anything unusual. I'd say that after my ad spend dropped to zero, it should have been alerted to me. I have been so busy and it finally hit me that my ads weren't running. Long story short, I figured out the issue myself. The $49 dollars i'm paying are not justified. App in itself, isn't bad I cannot say the same about support for the price paid monthly.
Hello, Zocalo Foods
We are so sorry to hear you had this negative experience with us. We care about our customers and value your feedback as it helps us improve our services. One of our representatives will be reaching out to you to see what we can do to fix this problem!
Thanks a lot,
Clever Team
This app has terrible customer service. Its almost non responsive.
I would like to change my google account from 903-110-3719 to 486-082-4564.
I have sent several request, you already have access to the new account. I dont understand what's taking so long to change.
I would recommend shopify take this app down until they can fix this issues.
We apologize for the misunderstanding. We contacted you through the email in which you registered when downloading our app. You can check your inbox to see the email we sent you on March 19, 2019 where we told you we had sent you a request to link your new Adwords account.
Dont know what I'm wasting money for... After a while when I check back my Google Ads account, feel disappointed...
I have tried to ask support to help me to create first ads campaign with many email but nobody reply. Chat support doesn't exit. I have paid premium account but without any benefit. i will remove it
Hello Food in Sicily Owner,
Thank you for your feedback. Your experience with our service is extremely important to us and we take this very seriously.
We have already reached out to you via email with updates on your account and important, actionable information. We hope to hear back from you soon and help you reach success as soon as possible!
Warm regards,
Ben, Customer Success
I have paid them £50 per month for a year now, since the start of 2020 the account rep doesn't answer emails. For months last year. Firstly they got all our keywords wrong, then they advertise out of stock products, then when I ask them why aren't you advertising on google shopping they said they were but they weren't. Then after a few months the account rep said oh yeah, we haven't been advertising on google shopping, we've had a technical issue. That was the last communication and no answers to my messages yet they kept charging £50. They refunded one month of £50 and said it will be okay from now on but it got even worse as no one would answer messages at all. Very disappointed by this service who take money and offer you nothing. If that's how clever ecommerce treat a premium customer, I dread to think how they treat a free user.
Thank you for your review! We are happy to hear your experience with Clever Google Ads has been a breeze! We hope to hear back soon regarding your premium subscription experience.