Clever: Google Ads & Shopping , 2.512 reseñas
The support is rather useless. I asked a question, but it does not get answered. Instead they write something which is irrelevant to the question I asked. Even the second mail did not get answered.
The problem is that I have a regular subscription with Spotify, but the APP does not recognise this and constantly states that I have I trial subscription and thus I cannot use the software. Obviously Clever Ads has a problem here, but it does not get sorted out to the satisfaction of the customer!
What does one think of such a company. I guess one star is still to much!
Dear Swiss-Cosmeticworld,
Thank you for sharing your experience. We apologize profusely for the inconvenience caused by our team not addressing your initial question in a timely manner.
We would like to assure you that we take all customer concerns seriously and strive to provide a timely and helpful resolution to any issues raised. In fact, we have already reached out to you via email with the solution to the problem you faced — which was clearly not your fault.
Thank you for bringing this issue to our attention. We sincerely hope to hear from you soon and that you grant us the chance to make things right.
Warm regards,
- Ben, Customer Success
Got my account banned for using my credit card without my knowledge, so that was awful. Glad I didn’t pay anything. Don’t trust them.
Hi Jbeauty Cosmetics shop owner,
Thank you so much for taking the time to leave feedback on our app!
I have already reached out to you via email regarding your the issue you're pointing at. We are sorry to hear about it but happy that we were able to assist you in resolving the misunderstanding.
If there’s anything else you’d like to suggest you can contact us at support@cleverads.com and we’d be happy to help you. Hope to hear back from you soon.
Best regards,
Charlie, Account Manager
This app launched campaigns without my approval which lead to my google ads account being suspended, so now I'm left suspended and unable to get my account reactivated.
Hi Expressive Cave shop owner,
Thank you so much for taking the time to leave feedback on our app!
I have already reached out to you via email regarding your the issue you're pointing at. We are sorry to hear about it but happy that we were able to assist you in resolving the misunderstanding.
If there’s anything else you’d like to suggest you can contact us at support@cleverads.com and we’d be happy to help you. Hope to hear back from you soon.
Best regards,
Charlie, Account Manager
This app is shit regarding Geotargeting and products. Non of those suggestions fits me and there is not possible to write your own geotargeting area or categorise products you are selling.
Hi Orlex Medic store owner,
Thank you very much for your feedback.
We apologize for the difficulty you experienced during the set up.
We are currently working to improve this and allow for more streamlined set up. We also appreciate you bringing attention to the specific issues you faced.
Be advised that we have already reached out to you via email with very important information and updates to get your campaigns up and running as soon as possible. Please keep an eye out for our mail. We eagerly await your reply!
Warm regards,
- Ben, Customer Success
no free trail available. you have to pay immediately. You can not test anything. this is not acceptable in my opinion
Hi Flachgaupellets shop owner,
We appreciate you taking the time to write us your feedback, thank you!
Your concern about having to pay before trying out our app is completely valid. That is why we offer a *14-day free trial for all customers*.
This way, you can be sure that the app meets your needs before committing to any purchase. Our apologies for this not being clear for you.
We also offer an extensive help center and support to answer any of your questions/concerns. In that spirit, we've already emailed you a notice so that you get this information as soon as possible!
We hope to hear from you soon.
Warm regards,
- Ben, Customer Success
This app is terrible and Shopify is getting worse and worse. It won't link with my social media platforms because Shopify once again deleted them. Took forever to set this app up and then couldn't see my campaigns. In metrics it shows no results for the last week, no clicks, views nothing but I'm being charged! Customer service is like, oh, but we can see they are running on our end...wow, really helpful. I'll be deleting this app asap.
Hello SHOP YEN US,
We appreciate this feedback, immensely. Thank you!
Clearly, things have not gone as well as they should have — and we can certainly understand your frustration regarding the social media platforms. We know how important it is for your campaigns to run smoothly, and for you to be able to see the results of your efforts.
Personally, I want to assure you that our customer service team is here to offer you useful help, and to that end — we've already emailed you with our findings and instructions on how to get your campaigns on track. Please keep an eye out for our email. We're eager to continue the conversation and make things right.
We're dedicated to your success and take full responsibility for your less than satisfactory experience thus far. We will look for your reply.
In the meantime, if you have any further questions or concerns, please don't hesitate to reach out to us at support@cleverads.com
Warm regards,
- Ben, Customer Success
I rarely write 1 star reviews, but this app has absolutely zero support. Even on the pro-plan, there isn't any real account management. I have no idea if the software is really working or not and I'm shopping around for a better way to scale my google ads.
Uygulama yüklenmiyor bile steps. adımında kalıyor. Saatlerce bekliyor. Yetersiz. Kaç kez sildim tekrar yükledim ilerlemiyor.
Hello ErlerAvm Store Owner,
Thank you for your feedback.
I am so sorry to read that you ran into technical difficulties during our setup process. I have already reached out to you by email and escalated your case to our technical support team to resolve as soon as possible. There is important information/instructions in my email and I encourage you to reply at your earliest convenience. Feel free to reach out at support@cleverads.com
Your experience with our service is extremely important to us and we take this very seriously. We hope to hear back from you soon and help you reach success as soon as possible!
Warm regards,
Ben, Customer Success
I have tried to ask support to help me to create first ads campaign with many email but nobody reply. Chat support doesn't exit. I have paid premium account but without any benefit. i will remove it
Hello Food in Sicily Owner,
Thank you for your feedback. Your experience with our service is extremely important to us and we take this very seriously.
We have already reached out to you via email with updates on your account and important, actionable information. We hope to hear back from you soon and help you reach success as soon as possible!
Warm regards,
Ben, Customer Success
till date waiting the result of my campaign. let's see what happened but paying the add fee but there is no sale yet
Hi Grocery Depot USA Owner,
Thank you for your review. We take our users' feedback very seriously and we wish to resolve any issues or concerns you may be experiencing with our app.
Your Account Manager has already reached out to you via email with updates on your account and important, actionable items. We hope to hear back from you and help you reach success as soon as possible!
Warm regards,
Ben, Customer Success