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I took 14 Free day trial to understand how it actually works. I uninstalled it on 15th day and subsequently $900 ( INR 76 K ) was levied. I kept writing mails to cancel the invoice but the support team never responded. Shopify customer care told me they have no responsibility for Apps, I have to deal with this directly and account will remain suspended till i pay full amount. So after writing them multiple times with no response ( You cant reach them by call) i was forced to pay for this absolute scam to save my Business. They very next day they respond to my cancellation mail (which they never replied earlier)- Your ticket is closed. After payment I reinstalled it and whenever I ask for any support no one actually responds. Till date I dont know what they do. They mentioned I have a dedicated account manager and I have to book his calendar. But the calendar is not free for 15 days. Also most of the reviews will tell you that they were made to give review stating that is mandatory to give review to get service. I would advice to stay away from this App. I have installed everything on my own but actually they dont do anything. You will only get a report which has no value add. Google Analysis gives it free. I have been using GoogleAds directly for years and thought this will value add and do some thing. But its just a scam. They do not have any service. Dont do the mistake I did. Dont even try 14 days trial. You CANT cancel and you will be auto charged WHICH IF YOU DONT PAY , YOUR ACCOUNT WILL BE SUSPENDED. BEWARE.
JUNK app. Doesn't work.
I had it for 2 years and wasted money. It used to be free, it was "upgraded"" to 29usd per month to do nothing. I didn't even know I was paying.
Ripped me off.
Today I've tried to use it and nothing worked.
Unable to see any meaningful statistics. Stiill connected to UA3, dead analitycs. Never opened it, never knew I was paying. Stay away from them. They do nothing more than Google or Bing. Actually they do less.
I've reinstalled to leave a review.
Hello Catholically!
Thank you for taking the time to share your experience with our app.
We're genuinely sorry to hear that it's been less than satisfactory for you. We take all feedback seriously and are committed to improving our services and your experience.
We understand your frustration regarding the unexpected charges and the issues you've faced with the app's functionality. It's certainly not the experience we want for our customers. We continuously strive to enhance our app and ensure that any issues are promptly resolved and you're made aware.
I've reached out to you directly via email with important information and updates to address your concerns and find a resolution. Please check your inbox, and we would greatly appreciate the opportunity to discuss this further and make things right.
Thank you for your patience and understanding.
Warm Regards,
- Ben, Customer Success
The app and service are terrible. I have the premium package with "supposedly" a dedicated account manager, but there has been no management for over two years now. Google charged me for generic campaigns that were not customized or updated. The campaigns showed sold-out products and ignored 80% of our current products. When I spoke to the account manager, he didn't even know he managed our account. I requested a refund for the past two years, but despite promises, nothing has been resolved. The account manager blamed the merchant team and refused to set up a call. He canceled appointments and muted himself during a call. New campaigns were ineffective, so I deactivated them and have now decided to cancel my subscription. I still haven't received a refund.
I sign up for a 14-day trial through the 50% discount, wanting to put it on a different credit card. There was no option to put it on a different card, so I am trying to cancel. I can't cancel as there is no option anywhere to do so, and they are stating I will be charged the full $135.00 in 14 days rather than the 50% discount $67.50 stated when I signed up. Will edit my review if this is rectified.
Can't work without review
The app not work,
Sent message to support, no replay
NO, I SIGNED UP FOR A TRIAL AND IT STILL COSTS MONEY
Hi JRB Products!
I'm so sorry for any confusion here, and thank you for this feedback. Allow me to clarify:
Clever Ads has not charged you anything, yet.
When you began with us, you signed up for a 14-Day Free Trial. This process requires that you authorize/allow us to charge you for our services but only after day 14 of your trial ends. You haven't been charged yet, although I completely understand how it may seem like you were — due to the Shopify Billing process.
Please keep your eye out for my numerous emails and chats I've sent to you with this same information. My goal here is to alleviate any concern you may have and clarify the situation for you.
We're standing by for your reply and ready to get your account up and running to the best possible standard :)
Warm Regards,
- Ben, Customer Success
bad app
Hi JEWLORI!
Thank you so much for your feedback as it's critical for us to grow and improve. We truly value your perspective.
I have looked into your account and discovered very important information about your Google Ads account — for which I've already emailed you privately with details.
As our app's operation relies heavily on your Google Ads account and so we're more than happy to assist you in resolving these issues.
Your satisfaction is our top priority, and we’re committed to helping you get the most out of our app. We hope to hear from you soon.
Warm Regards,
- Ben, Customer Success
these guys don't know what they are doing at all. They suspended my Google ads account. One of the campaigns they had setup was having bit configuration issue. Now my google ads account is suspended. Looks at all their 1 star reviews.
They have got tons of 5 star reviews and it seems fake. All similar with same pattern
DONT PAY THEM. THEY ARE GOING TO WASTE YOUR AD MONEY. THEIR CUSTOMER SUPPORT DOESNT BOTHER TO REPLY.
THE GUY BEN APOLOGISED FOR THEIR MISTAKE AND THEN DIDNT CARE TO FIX THE ISSUES
Hello Takis Shop Owner!
Thank you for taking the time to provide us with your feedback. We sincerely apologize for any inconvenience you have experienced.
We understand your frustration about your Google Ads account. Please note that suspension of Google Ads accounts is typically automated by Google to ensure adherence to their policies, and is not something we directly control. However, we are here to assist our users in resolving such issues or at least, help shed some light on what may have been the cause.
We would like to investigate the configuration issue you mentioned and provide necessary support to rectify it. Could you please contact our support team directly at premium@cleverads.com? We've already reached out to you via this email address. Your reply will allow us to understand the issue in detail and provide you with a personalized solution.
We understand that there is always room for improvement and we are committed to enhancing our user experience based on the valuable feedback we receive from users like you.
Once again, we apologize for the inconvenience and we look forward to resolving your issue soon.
Warm Regards,
- Ben, Customer Success
Not one to post negative reviews because I try to work it out first. But after waiting for a week with no solution or even an attempt to try to understand my problem, I got a bit frustrated. For paying premium, I'd expect faster resolution time or at least updates. Ads had not been running for the whole month of April. Part of premium states that you will get account alerts if there is anything unusual. I'd say that after my ad spend dropped to zero, it should have been alerted to me. I have been so busy and it finally hit me that my ads weren't running. Long story short, I figured out the issue myself. The $49 dollars i'm paying are not justified. App in itself, isn't bad I cannot say the same about support for the price paid monthly.
Hello, Zocalo Foods
We are so sorry to hear you had this negative experience with us. We care about our customers and value your feedback as it helps us improve our services. One of our representatives will be reaching out to you to see what we can do to fix this problem!
Thanks a lot,
Clever Team