Clever: Google Ads & Shopping , 2,635件のレビュー
poor app does not meet our requirement need to improve a lot before subscribing to get money improve it
Hi Indian Gardens,
We appreciate you sharing this feedback about our app. We understand that in some way we fell short for you, and we apologize for any inconvenience caused. We would love to hear from you about how we can improve.
We've already contacted you via email with important information regarding your account. Please keep an eye out for our email from premium@cleverads.com
We hope to hear from you soon.
Warm regards,
- Ben, Customer Success
no results at all. I have been paying and I still don't see results. no results at all. I have been paying and I still don't see results.
Hello BadKitty!
We appreciate you sharing this important feedback with us and we apologize for any disappointments you may have experienced.
We are committed to delivering you the best value possible and as such, we've sent an email to you with important updates and next steps regarding your account.
Please keep an eye out for our email from premium@cleverads.com
We sincerely hope to hear from you soon.
Warm regards,
- Ben, Customer Success
nao tive resultados !!! linguagem e idioma nao compativeis esperoter um retornoexpressivo pois paguei por este acesso e naoobtive resultado
Olá Ravena Pneus,
Agradecemos a sua opinião, pois é muito importante para nós. Já entrámos em contacto consigo relativamente à sua conta com actualizações muito importantes. Por favor, fique atento ao nosso e-mail de premium@cleverads.com
Esperamos receber a sua resposta em breve e voltar a colocar as suas campanhas num caminho de sucesso.
Saudações calorosas,
- Ben, Sucesso do cliente
The app is a total waste of your time. The customer service is very slow and poor.
They took 4 days to setup my ads, none of them had a single impression or clicks until 5 days. After that they did something and I started getting bills in Google ads but Google analytics and Shopify dashboard showed clicks from random places. There wasn't a single purchase after they had setup 8 ads. Most of the clicks were from random places like Turkey, Spain, Banglasdesh, etc while my geolcation was just NZ
Updated- After they reached out to me and asked to try again it's still as bad. They aren't responding to my emails and the ads aren't performing well either
Dear Veganut,
We appreciate you taking the time to share your experience with our app. We understand that you've faced issues with your ad campaigns, and we apologize for any inconvenience caused.
We've already contacted you via email with important updates and solutions regarding your account. Our team has been working diligently to address your concerns and provide you with the best possible solutions.
Regarding the delay in campaign creation, we had two public holidays the week of installation which might've caused a slight delay in our campaign upload time. I simply wanted to offer you more context here, and our apology.
If there is anything further we can do to assist you, please do not hesitate to contact our customer service team. We hope to hear from you soon.
Warm regards,
- Ben, Customer Success
I do not recommend it at all, please be aware if your products are already on google, as it caused my products to duplicate and made a lot of problems for my existing products. and even support was not great in assisting at the campaigns at all.
Update: ** Please be aware i have 100 products deleted on google merchants. i have to submit my products again thanks to this app.
Hi Skincare District!
We appreciate you taking the time to offer this review for us, thank you! Furthermore, I regret reading this poor experience you've had and I apologize for any inconvenience and frustration.
I've already reached out via email with important updates on how we can resolve this issue and move forward in a positive light. We are committed to providing you with the best service possible and we hope that you keep an eye out for our email from premium@cleverads.com. There is very important information and next steps provided in our email.
We sincerely hope to hear from you soon.
Warm regards,
- Ben, Customer Success
Great lack of support. I asked a question and the answer was totally off the mark as if the person didn't even bother to read the question.
I replied asking for help, reminding my initial question.
At this point several days after, no answers.
Hi Un Lieu de Lumière - cours à distance en ligne de soins énergétiques!
Thank you very much for sending this feedback.
Please accept my apology for the delay in response. We usually reply within 24 business hours but as we had pubic holiday last Thursday and Friday, there was a delay.
We have already reached out to you via email with some helpful information regarding your account, and we pushed you further through the setup process. We aim to get you started as fast as possible now. Please keep an eye out for the email we sent from support@cleverads.com.
Thank you for your patience and understanding.
Kind regards,
Marina, Jr. Account Manager
The support is rather useless. I asked a question, but it does not get answered. Instead they write something which is irrelevant to the question I asked. Even the second mail did not get answered.
The problem is that I have a regular subscription with Spotify, but the APP does not recognise this and constantly states that I have I trial subscription and thus I cannot use the software. Obviously Clever Ads has a problem here, but it does not get sorted out to the satisfaction of the customer!
What does one think of such a company. I guess one star is still to much!
Dear Swiss-Cosmeticworld,
Thank you for sharing your experience. We apologize profusely for the inconvenience caused by our team not addressing your initial question in a timely manner.
We would like to assure you that we take all customer concerns seriously and strive to provide a timely and helpful resolution to any issues raised. In fact, we have already reached out to you via email with the solution to the problem you faced — which was clearly not your fault.
Thank you for bringing this issue to our attention. We sincerely hope to hear from you soon and that you grant us the chance to make things right.
Warm regards,
- Ben, Customer Success
Got my account banned for using my credit card without my knowledge, so that was awful. Glad I didn’t pay anything. Don’t trust them.
Hi Jbeauty Cosmetics shop owner,
Thank you so much for taking the time to leave feedback on our app!
I have already reached out to you via email regarding your the issue you're pointing at. We are sorry to hear about it but happy that we were able to assist you in resolving the misunderstanding.
If there’s anything else you’d like to suggest you can contact us at support@cleverads.com and we’d be happy to help you. Hope to hear back from you soon.
Best regards,
Charlie, Account Manager
This app launched campaigns without my approval which lead to my google ads account being suspended, so now I'm left suspended and unable to get my account reactivated.
Hi Expressive Cave shop owner,
Thank you so much for taking the time to leave feedback on our app!
I have already reached out to you via email regarding your the issue you're pointing at. We are sorry to hear about it but happy that we were able to assist you in resolving the misunderstanding.
If there’s anything else you’d like to suggest you can contact us at support@cleverads.com and we’d be happy to help you. Hope to hear back from you soon.
Best regards,
Charlie, Account Manager
This app is shit regarding Geotargeting and products. Non of those suggestions fits me and there is not possible to write your own geotargeting area or categorise products you are selling.
Hi Orlex Medic store owner,
Thank you very much for your feedback.
We apologize for the difficulty you experienced during the set up.
We are currently working to improve this and allow for more streamlined set up. We also appreciate you bringing attention to the specific issues you faced.
Be advised that we have already reached out to you via email with very important information and updates to get your campaigns up and running as soon as possible. Please keep an eye out for our mail. We eagerly await your reply!
Warm regards,
- Ben, Customer Success